Customer Service Data Entry

Saffiyah A. Nelson

**** ****** *** ***** ************, FL 32218

Cell: 401-***-**** ********.******@*******.***

SUMMARY OF SKILLS

Microsoft Office Suite: Word, Excel, Access, PowerPoint, and Outlook

Accounting Software – Peachtree and QuickBooks

Desktop Publishing with Microsoft Word

Human Resources training

Fundamentals of marketing products and services

Effective business oral and written communication skills

Strong background in providing outstanding customer service and records management

Experience with Intergy, EHR, ICD-10 Training

EDUCATION

Salve Regina University

Master of Science Degree in Healthcare Administration and Management 2013 - 2015

GPA 3.55 on a 4.0 scale

New England Institute of Technology, East Greenwich, RI 2010 - 2013

Bachelor of Science Degree in Business Management Technology

GPA 3.88 on a 4.0 scale

Dean’s List every quarter

H. Lavity Stoutt Community College, Paraquita Bay, Tortola 2006 - 2008

Studies in Natural Science with a concentration in Marine Biology

Earned 24 credit hours

EMPLOYMENT

One Call Care Management/Align Networks, Jacksonville FL, U.S.A 2016 – Present

Clinical Program Coordinator

Identifying if referral needs Clinical Review

Following all Insurance Company protocols

Obtaining all necessary documentation from therapy clinic to complete review

Communicating clinical outcomes to external customers

Assessing of FCE Reports for QA review and provider scoring

Auditing and updating “unknown diagnoses”, report results, provide injury retraining

Following up with providers and determine need for review or confirm discharge plans

Coordinating independent and MD review services

Developing future scoring initiatives

Delivering exceptional customer service with every customer interaction

Performance Physical Therapy, Rhode Island, U.S.A 2015 - 2016

Plan of Care Coordinator/Patient Care Coordinator

Creating and editing the plans of care for patients for 9 clinics.

Updating the ICD-9/10 codes of patients

Preparing and editing MD correspondences

Ensuring that PCP’s receive the Physical Therapists notes in a timely manner to continue the needed care.

Communicating closely with Medicare on the progress of the patient.

Liaising with the internal insurance team/billing to ensure adequate notice is given for patients nearing the end of authorized visits.

Tracking insurances

Managing medical records

Greeting visitors and checking in/out patients

Collect copays

Acting as a liaison between the public and the management team

Answering, screening and routing phone calls accordingly

Office of Vital Records, DOH, Rhode Island, U.S.A 2014 – 2015

Intern

Conducted an analysis and provided consultative services on the organization’s website.

Assisted with data entry and software testing.

Assisted officers with the department services offered related to deaths and marriages.

Secretarial duties for the State Registrar

Office of the Director of Public Prosecutions, Road Town, Tortola Summer 2013

Clerical Officer I/II 2008 – 2010

Served as first point of contact and provided receptionist duties.

Maintained filing system.

Provided secretarial duties for legal team of 5-7.

Ensuring that all lawyers were fully prepared and had the necessary documents for court.

Provided secretarial duties for legal staff.

Managing lawyers’ calendars.

Maintained filing system.

Received recommendation from supervisor to be hired as a permanent employee based upon

outstanding work ethic.

Treasure Isle Hotel, Road Town, Tortola 2008

Front Desk Agent

Checked guests in and out and provided sales summary at the end of each shift.

After one week of employment, was the only one chosen to work independently based upon

reliability and the ability to quickly learn the job. Training normally takes 3 months.

Conservation & Fisheries Department, Road Town, Tortola 2007

Administrative Officer

Provided a variety of administrative duties including reception, data entry, and filing.

Hands-on training in the field of Marine Biology.

VP Bank, Prospect Reef, Tortola 2005

Administrative Assistant (Summer Internship)

Provided reception duties and maintained the filing system.

Typed and prepared work-related documents.

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