Administrative Assistant Customer Service

SAMANTHA ROPER

* ********* **. ********, ** ***** Tel 732-***-**** **************@*****.***

Professional Experience

Last Call Bar Sayreville, NJ

Bartender June 2017-July 2018

Served in a timely manner

Ensured all customers were satisfied

Quickly adapted to lay grief counselor

Eli & Lilly Branchburg, NJ

Administrative Assistant (Temporary Position) January 2016-July 2017

Filing

Close work orders

Assist with cycle counting

Assist with kitting for PM job plans

Bivona & CO. Edison NJ

Customer Service Rep. August 2015- November 2015

Diligently resolved sales rep and customer issues.

Processed time sensitive orders for E.D.I

Assisted consumers and stores reps with product inquires

Managed outgoing shipments to dealers.

Ross University Woodbridge NJ

Administrative Assistant (Temporary Position) July 2014-October 2014

Actively collected data for marketing project

Presented files in organized manner

Managed time effectively

Lajobi Cranbury, NJ

Compliance Coordinator (Promoted from initial position in Customer Service) November 2008-March 2014

Managed testing invoices

Maintained records of third party certificate tests and final inspection documents

Fulfilled state requirements for Bedding and Upholstering licensing registration and renewals.

Demonstrated excellent problem-solving by identifying and addressing customer concerns.

Proactively gained knowledge of new products to better address customer inquiries and concerns

Effectively worked with the quality and part replacement teams to improve quality and improve processing time

Cruise Value Center East Brunswick, NJ

Internet Administrator (Promoted from initial position as Receptionist) January 2007-November 2008

Compiled and verified customer orders via the company's website, ensuring accuracy of pricing and payments against special promotions and other, rapidly fluctuating incentives.

Routed a high volume of telephone calls to the proper parties, and recorded and distributed messages in a timely, accurate manner

Education

Brookdale Community College Lincroft, NJ

Associate in Applied Science in Paralegal Studies May 2017

Additional Skills/Certifications

Microsoft Suite (Access, Outlook, Word, PowerPoint, Excel)

Database software applications (Mas, Sage Software, Microsoft Dynamics, Customer Relation Management, GMARS, IComply)

Legal database software (Westlaw, Clio, Lexis Nexis)

Notary Public

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