Customer Service Management

*** *. ******** ** #*** Phone: 630-***-****

Chicago, Il 60607

Email:*********@*****.***

Thomas H. Ahn

PROFESSIONAL EXPERIENCE

Morgan Street Café – Chicago, IL April 2005 - June 2018 Industry: Restaurant Industry

Responsibilities: Business Owner

● Proven ability to appeal to different demographics and increase revenue from 10 – 25% per year

● Ability to evaluate the market trends in the food and beverage industry and have the ability to adapt quickly to satisfy customer needs

● Supported all customer related questions regarding products, pricing, and services

● Provided training to all new employees and hires to help them succeed at their responsibilities

● Managed all inventory incoming and outgoing for the business

● Expanded the business to a second location in 2011

● Streamlined business processes by allocating resources based on the peak and down times

● Determined price points for products by evaluating market trends and local competition

● Marketed higher quality products with substantial margins which led to strong results in profitability

● Research and analyze market trends in the food and beverage industry to stay competitive in the market Belli’s – Chicago, IL April 2016 - Present

Industry: Restaurant Industry

Responsibilities: Private Investor

● Provide mentorship and counsel in business management and employee training for a first time business owner

● Introduce new strategy for employee hiring and vendor management

● Discuss future goals and propose various programs to achieve set goals West loop Community Organization– Chicago, IL January 2015 - January 2016 Industry: Volunteer

Responsibilities: Development Committee

● Reviewed proposed developments and requests from new business owners and developers for zoning changes within the boundaries of the neighborhood

● Organized and hosted community wide public meetings requested by the Aldermen

● Finalized recommendations to the Aldermen which is presented to the zoning committee for the City of Chicago

SUMMARY

● Successfully operated multiple businesses over a 13 year period

● Managed and supervised 20 employees between multiple locations

● Successfully trained and recruited over 100 employees

● Created an inventory management, payroll, and employee training program

● Developed programs for team building and leadership training

● Provided support for all customer related issues and concern EDUCATION

● Bachelors of Arts in Economics, University of Michigan- Ann Arbor, 2003 KEY SKILLS

● Constantly maintained good commercial awareness and ability to renegotiate contractual obligations with vendors

● Proven ability to multitask management responsibilities, training, and customer service

● Solid communication, interpersonal, and organizational skills to run a successful business TECHNICAL SKILLS

Software: MS Office 95/97/00/XP/2003/2016, MS Windows 95/98/00/XP/2016 Languages: Korean & English

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