PRADEEP M S - PMP®, CSM®

*D, Marigold, Skyline Riverdale Apartments

Pettah, Tripunithura, Ernakulam Kerala – 682301

Mobile: 751*******, Phone: 048*-*******

Email: ac57lh@r.postjobfree.com

Looking for a position in Project/Program Management, Scrum Master, IT Service/ Infrastructure Management, e-Governance/Management Consulting, Domains with a leading Public/Private sector organizations

Brief Overview

Professional with 14 + years of experience in Project/Program Management, Scrum Master,eGovernance/Management Consulting, IT Infrastructure /Service Management with leading companies.

PMP Certified from Project Management Institute,License No:1696105

Certified ScrumMaster (CSM), Certificant ID: 000562566 from ScrumAlliance

ITIL V3 Foundation Certified

Project / Program Management Expertise

Expertise in rolling out technology intensified ICT and eGovernance projects

Multiple e-governance projects implementation for Govt. of Kerala

Proven expertise in IT Project and Infrastructure Set up activities

Skill Sets /Expertise

Planning & Coordination

System / Process Development

Project / Program Management

People & Vendor Management

Process Re-Engineering and Process Mapping

Team Management

Client Management/Onsite-Offshore Coordination

Employment Record

From (year):May 2017

To (year): Till Date

Employer: UL Technology Solutions Ltd

Current Position: Project Manager (Application Development–Transport Division)

From (year):August 2016

To (year): April 2017

Employer: UvionicsTech India Pvt Ltd

Last Position Held: Program Manager

From (year):April 2014

To (year): July 2016

Employer: Wipro Technologies

Last Position Held: Project Manager

From (year): November 2011

To (year): March 2014

Employer: Wipro Consulting Services

Last Position Held: Senior Consultant

From (year): February 2011

To (year): November 2011

Employer: National Institute of SMART Government, Department of Information Technology, Government of India

Last Position Held: Consultant – Technology Management

From (year): January 2010

To (year): January 2011

Employer: Kerala Land Information Mission – Bhoomikeralam Project,

Govt. of Kerala

Last Position Held: Dy. Project Manager

From (year): April 2007

To (year): December 2009

Employer: Suzlon Energy Ltd.

Last Position Held: Senior Engineer

From (year): December 2005

To (year): March 2007

Employer: Hughes Communications India Ltd

Last Position Held: NOCC Engineer

From (year): January 2004

To (year): November 2005

Employer: IT@School Project, General Education Department, Govt. of Kerala

Last Position Held: Project Executive

Organizational Background with Highlights of assignments handled and significant accomplishments

May’ 2017 – Till Date with UL Technology Solutions Ltd as Project Manager at Quick Space, UL Cyber Park, Kozhikode

UL Technology Solutions is a leading IT/ITES Solution provider for both Public and Private Enterprises which is a subsidiary of Uralungal Labour Contract Cooperative Society Ltd (ULCCS), a nine decade Asia's one of the largest cooperative society with more than 60 % Capital Share Investment by Govt. of Kerala.With more than 1000Cr annual revenue and 3000+ labours. ULCCS was recognized by United Nations for best labour Management practices and project management. ULTS deliver innovative technology solutions to various industries and business, the main focus is on delivering solutions for the Transport sector, E-governance, Cooperative Sector and Urban Local Bodies. The company also provide comprehensive geospatial solutions and Enterprise Wide solutions for various verticals.

Program / Project Management – Job Responsibilities

Heads Application Development - Transportation Division of the company with Team size of 30+ Employees

Handling multiple clients under Govt of Kerala for software application delivery under e-Governance domain

Exploring and understanding competitive landscape for Business

Deliver projects and products using the appropriate agile project management methodology - Scrum, learning & iterating frequently

Work with the Product Manager/Client to define the roadmap for any given product and translate this into user stories

Lead the collaborative, dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team

Ensure all products are built to an appropriate level of quality

Organize, present, and document technical and program reviews/status to Senior Management

Team leadership for cross functional product development team.

Anticipate Risks: assess, mitigate, and manage it accordingly

Aug’ 2016 – Till Date with UvionicsTech India Pvt Ltd as Program Manager at Infopark, Koratty, Thrissur

UvionicsTech provide Advanced Analytics solutions specializing in AI, IOT, Big Imaging, Infrastructure, Communication, Machine Data, Sensor fusion which includes Big Data and Fast Data with data being structured, semi-structured and unstructured.

Program Management – Job Responsibilities

Execution of Multi-purpose Programs simultaneously

Meeting program goals for product performance, quality goals, cost, schedule, and development budget

Works with Product Management, Marketing, and Experience Designers to define the product and solidifying the business case

Leads a cross-functional team of SW Engineers, Test Engineers, Operations professionals etc. from initial concept to deployment.

Product Validation for its reliability and Quality

Exploring and understanding competitive landscape for Business

Organize, present, and document technical and program reviews/status to Senior Management

Team leadership for cross functional product development team.

Anticipate Risks: assess, mitigate, and manage it accordingly

Apr’ 2014 – Jul 2016 with Wipro Technologies as Project Manager

1. Global Media & Telecom: Network Equipment Providers - Vertical

Client: A Finnish multi-national communications and information Technology Company

Project Description: Annual Maintenance and Support (AMS) Project

To provide 19*7 Application Support for client’s R&D applications under Software Engineering Cluster across the globe. Application Supported includes Jira, Fisheye/Crucible & Confluence (Atlassian Products) & Clients custom made applications under Software Configuration Management system

Year / Location: Dec’14 to till date /Wipro Campus, Info Park, Kochi

Role: Project Manager/ Incident Manager/Change Coordinator

Team Size: 20 FTEs

Project Management

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

Plan, schedule & track project timelines and milestones, deliverables

Providing Project status reports to client and Organization senior Management

Define project success criteria and disseminate them to involved parties throughout project life cycle.

Deliverables review and Audit such as Internal & External Audits (CMMI, ISO etc.)

Apply best practices and tools for project execution and management.

Estimate the resources and participants needed to achieve project goals.

Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

Staffing Requirements for Projects and their skill enhancement & retention, Appraisals & feedback, Delegation of responsibilities, Conflict resolution etc.

Develop and deliver progress reports, proposals, requirements documentation, and presentations.

Proactively manage changes in project scope, raising appropriate CRs, Identifying Opportunities, Risk Evaluation and Mitigation

Incident Manager/Change Coordinator (Tool Used: Service Now/Jira)

Coordinates and manages the Incident /Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs

Escalates risks and issues to the Incident /Change Management Process Owner

Adherence of agreed KPIs and customer SLAs

Ensuring Customer Satisfaction on resolved incidents

Driving Service management best-practice and as per ITIL process

Ensuring consistent end-to-end closure of incident reported

Responsible for the complete process adherence and handling of incidents according to SLAs

Responsible for acting as an escalation point to expedite incident resolution

Responsible for handling P1 incidents and escalating to Major Incident Manager when it becomes a Major Incident

2. Product Engineering Services: Health and Life Science Vertical

Name of the Project: Clinical Acquisition System (CAS 7.0)

CAS 7.0 is a client-server system which can be deployed on a windows based platform to facilitate the study configuration and data collection through medical devices through remote service.

Client: Irish-headquartered global health care products company and manufacturer of medical devices and supplies.

Year / Location: Apr’14 to Nov’ 14 /Wipro Campus, Info park, Kochi

Role: Project Manager

Team Size: 15 FTEs

Duration: 8 Months

Project Life Cycle: Agile -Scrum

Responsible for all aspects of development and support for internally created or supported application software, including: the development methodologies, technologies (language, databases, and support tools), development and testing hardware/software environments, and management of the application development staff and other stakeholders.

Project Specific Accomplishments

Work together with the Product Owner to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.

Work closely with the Product Owner, Sales, and Business Analysts for understanding

System’s functional and nonfunctional requirements.

Collaborate with the Product Management in defining the Product Vision

Demonstrate leadership abilities to clients with the deployment of software upgrades,

enhancements and fixes that are coordinated based on release schedules

Provide a software development plan that meets the future needs of clients and market based on the state of the art technologies

Conduct daily scrum meetings, Coordinate release and sprint planning

Help developers resolve both technical problems as well as human resources issues

Monitor individual employees’ performance

Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career develop

Team and Stakeholders Management

Onsite/Offsite Coordination for requirements understanding of the projects.

Preparation of various management information reports

Risk Assessment and Analysis

Nov’ 2011 – March 2014 with Wipro Consulting Services, as Sr. Consultant, Industry Services – eGovernance Consulting.

Role : Planning & Coordination, System / Process Development, Project / Program Management/ People & Vendor Management etc. for various eGovernance projects under NeGP for various State/UT Information Technology Department.

Accomplishments

1.Name of the Project : Municipality MMP under NeGP

Year / Location / Client: Jan’13 to Till Date / Thiruvananthapuram /Corporation of Thiruvananthapuram

Main Project Features : e-Governance in Municipalities” is a unique initiative of the Government of India conceptualized under the umbrella of the overall National e-Governance Plan (NeGP) and the Jawaharlal Nehru National Urban Renewal Mission (JnNURM) aimed at improving operational efficiencies within Urban Local Bodies (ULBs). This initiative envisages covering Urban Local Bodies (ULBs) in 35 mission cities identified, from 15 states (~ 80 ULBs), having more than 1 million population as per 2001 census to improve the efficiency and effectiveness of delivery of municipal services to citizens. A minimum of Eight services (citizen centric and ULB centric) have been identified as a part of the program that will be deployed at state level as a centralized application and will subsequently be used by the ULBs of respective states.

Position Held: Project Manager

Major Activities : Preparation of RFP for System Integrator, Bid Management, SI Selection and award of Contract, Review of System Requirement Specification (SRS) and other deliverables developed by the System Integrator, Fund Utilisation and Management, Program Management and Monitoring on behalf of Corporation of Thiruvananthapuram

2.Name of the Project : e-District MMP under NeGP

Year / Location / Client: Oct’12 to Dec’12 / UT of Dadra and Nagar Haveli / Information Technology Department, UT Administration of Dadra and Nagar Haveli

Main Project Features: e-District is one of the 27 MMPs under NeGP, with the Department of Information Technology (DIT), Government of India (GoI) as the nodal department, to be implemented by State Government or their designated agencies. This MMP aims at electronic delivery of identified high volume citizen centric services, at district and sub-district level, those are not part of any other MMP.

Position Held: Project Manager

Major Activities : Program management and UT wide project implementation as per DIT guidelines, Preparation of RFP for System Integrator (Preparation of RFP will include validating and updating of FRS, Use Cases and Wire Frames),System Integrator Bid Process Management, Preparation of FRS (along with BPR report covering the As-Is process report, To-Be Process report), formats of the MIS reports, capacity building, training and Change Management Plans, Review of System Requirement Specification (SRS) and other deliverables developed by the System Integrator, Preparation of draft of GOs / Notifications by the state’s line departments whose services have been included in the eDistrict Project, Coordination with STQC for e-District Application Certification, Liaising with DIT (GOI) at the Center and NPMU and System Integrator at the State level Fund utilization and management, Monitoring the O&M for monitoring of the compliance of the contractual obligations of the System Integrator

3.Name of the Project : VAT Soft Implementation under Commercial Taxes MMP of NeGP

Year / Location / Client: Nov’11 to Sep’12 / UT of Daman & Diu / Department of Value Added Tax, Daman & Diu

Main Project Features: Implementation of VAT Soft as a part of Commercial Taxes – Mission Mode Project under National e-Governance Plan for Department of Value Added Tax, UT of Daman and Diu.

Position Held: Project Manager

Major Activities : Project Management, Training and Capacity Building of departmental staff, dealers and other stake holders,Establishment of Citizen Facilitation Centre, Help desk facilities, Preparation of various MIS reports, Progress reports to Ministry and Administration of Daman Diu, Delivery of various modules of VAT Soft customized as per the requirement of UT of Daman & Diu with in the defined Time lines, Coordination with National Informatics Centre, Bangalore in customization of VAT Soft as per the requirement of UT of Daman and Diu, Testing and Validation of the modules as per the UT of Daman & Diu requirement, Follow-up with client for release of payment and resource deployment as per the project requirement, Business Analysis and Process Re-engineering on existing process/procedures, Legal Changes and other modifications in consultation with the VAT Department, Adoption, recommendation and implementation of best practices followed in other state in the same domain.

Feb’ 2011 – Nov’ 2011 with National Institute of SMART Government, as Consultant-Technology Management, State e-Mission Team, Department of IT, Govt.of Kerala, Trivandrum.

Role: The prime job responsibility will be on focus for all aspects in areas like Research and Development in the e-Governance domain; matters related to technical standards and guidelines for the implementation of various e – governance initiatives in the country; and appraisal of project reports as per the technical standards and guidelines while ensuring alignment to NeGP’s objectives.

Accomplishments

Research & Development, Guidelines & Standards

Develop overall standards and guidelines on various matters related to e – governance to ensure nationwide synergies and standardization on key issues, especially those related to interoperability, sharing of common infrastructure etc. by developing guidelines around the same

Liaise & coordinate with internal NeGD teams and relevant external agencies to come up with cutting edge research on e – governance initiatives for solving critical problems and issues being faced in e-Governance implementation

Represent NeGD in different forums/ seminars at national/ international level showcasing approaches and methodologies, leading practices

Support Principal Consultant of Technology in replying to any query or framing responses to any thought leadership related matters

Develop research proposals and initiatives for obtaining sanctions for funds etc.

Support the implementing departments in identification of most suitable technological solution to address the needs of e – enablement

Security & Strategic Control

Study security and strategic control related guidelines/ standards as followed in other countries as well as liaise with industry/ academia to assist development of the security and strategic control framework for the e – governance initiatives in India

Assist DIT in development of a generic strategic control model that can be adopted by different agencies implementing e – governance initiatives

Support the line ministries in establishing strategic control and security mechanisms including those related to enterprise wide information security plans that aim at protecting the confidentiality, integrity and availability of data and those related to disaster management and business continuity

Assessment of Strategic Control

Assist in monitoring and evaluation of the strategic controls being brought in for various MMPs and providing recommendatory inputs

Support the Assessment division of NeGD in assessing the effectiveness of security and strategic control of MMPs

Technical Appraisal

Appraise the Project Reports and ensure their adherence to the standards and guidelines around technology

Provide regular reports and other information to higher authorities/ bodies on status of technical appraisals and any other related matter

Jan’ 2010 – Jan ‘2011 with Kerala Land Information Mission, as Deputy Project Manager, Trivandrum Kerala

Role: Project Management - The Kerala Land Information Mission have been found by the Government to complete the resurvey of the state and update the survey records of resurveyed villages using most modern state of art technologies (Electronic Total Stations, GPS, Satellite Map etc. integrating with Geographical Information System (GIS)) under a project namely Bhoomikeralam which primarily functions based on the guidelines of National Land Record Modernizing Programme (NLRMP).

Accomplishments

Planning, Scheduling and implementation of various activities of the project in a time bound manner, with utmost efficiency and cost effectiveness

Assist Project Director in monitoring the activities and different schemes undertaken through filed visits and Management Information System.(MIS)

To plan and arrange for logistics for the implementation of various components of the Project.

To train the field and office staff in modern survey methodology prescribed by the Modern Survey Manual.

To setup teams to carry out different component/activities for the successful implementation of Bhoomikeralam Project.

Apr’ 2007 – Dec ‘2009 with Suzlon Energy Ltd., as Sr. Support Engineer, Service Delivery, Karnataka - India

Role: Providing technical support to all the Legal Entities of Suzlon Group across Karnataka region entailing ITFM – Workspace Management, Peripherals, Servers & Systems (location Servers), Networks, Telecom, Projects etc. ensuring accomplishment of SLA and adherence to IT policies and procedures.

Accomplishments

Effectively managed all helpdesk activities ensuring timely resolution of tickets raised.

Responsible for RCA capture, IT Availability, adherence to Change Management Policy & Procedure, Effective Incident Management

Involved in documentation, asset transfer, redundancy drills like checking backup link & backup media.

Led a team of 8 members for all Infrastructure Support activities ensuring nil downtime.

Coordinated with the top management in designing and implementing standard policies and best practices within a helpdesk environment.

Held a key role in setting up of IT infrastructure Facilities at SEZ- Padubidri, Udupi, Karnataka.

Dec’ 2005- Mar’ 2007 with Hughes Communications India Ltd., as NOCC Engineer, Network Operations, Chennai

Role: Handling activities at the Network Operations Center for maintaining network Up-time of 99.9%. Accountable for Configuring Customers Networks, troubleshooting Customer’s problems, upgrading Hardware and Software of Networks/NMS, Studio Management etc.

Accomplishments

Successfully handled the execution of Maintenance Window as well as maintained different Technical Documents/Log Books/Manuals.

Generated various reports.

Liaised with franchisees in solving customer issues.

Core team member of the largest ever roll out of VSAT terminals for Edusat Project (SSA, Tamilnadu) which has brought wide recognition inside the company.

Received Best Employee of The Month Award twice.

Jan’ 2004- Nov’ 2005 with General Education Department, Govt. of Kerala as Engineer, ViCTERS (Virtual Class Room Technology on EDUSAT for Rural Schools)

Role: Facilitating provision of technical support to the EDUSAT Terminals throughout the State for various Training and Academic Programmes. Planning and implementing strategies/ budgets for smooth execution of the project.

Accomplishments

Handled Studio Management at the Network Operation and Control Centre.

Monitored, installed, maintained and tested computers.

Played a key role in setting up the remote Teaching end VSAT Terminals across the state.

ViCTERS is the first ever two way audio two way video multimedia Satellite Network inaugurated by former President of India Hon.A.P.J.Abdul Kalam

Received wide recognition from ISRO as well as Hughes Communications for the best support.

Academia

2013 MBA in Systems from Madurai Kamaraj University (60%)

2003 B.Tech (Applied Electronics and Instrumentation Engineering) 67% from Government Engineering College, Calicut

1998 Pre– Degree (HSC) 78% from Government Arts College, Trivandrum

1996 SSLC, Kerala State Educational Board 87% from St. Joseph’s High School

Trivandrum

Trainings and Certification

1.PMP Certified (2014) PMP License No. 1696105

2.CSM (2016) Scrum Alliance Certificant ID: 000562566

3.ITIL V3 Foundation Certificate (2009)

4.Orientation Training for State e-Governance Mission Team (SeMT) on NeGP & e-Governance (2011)

5.PMP Quest –Contact Hour Preparatory Training Program for PMP certification PMI Bangalore Chapter (2009)

6.ISMS Lead Auditor Course at STQC,Trivandrum (2011)

7.UNPAN & APCICT – Online certifications on e-Governance (2011)

8.Wipro in House Leadership/Project Management Trainings

Personal Details

Date of Birth : 20.05.1981

Passport No : N5658172

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi, Malayalam and Tamil

Father’s Name : K.Madhusoodhanan Nair

Permanent Address : Krishna Vihar, East Andumoola, Nemom PO

Thiruvananthapuram, Kerala – Pin 695020.

Phone: 047*-*******

References :

1. Mr. Sreejith Babu, Sr. Project Manager - NEP,

Contacts: ac57lh@r.postjobfree.com,Mob:989-***-****

2. Sri.BijuPrabhakar IAS, Secretary to Govt.,

Social Welfare Department, Govt. of Kerala,

Mob: 944-***-****

Declaration

I hereby declare that all the information furnished above is to the best of my knowledge and belief

MS. Pradeep

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