Customer Service Sales

Accomplished claim adjuster and sales associate with a successful track record handling claims for both property and auto. Provided excellent customer service for large insurance carriers.

Experience

March 2018 – present (on roster)

Claims desk adjuster, pacesetter claims

Provided customer service remotely and training to internal customers on the specific process of personal property. From start to finish adjusted personal property claims. Finalized claims within compliance timeframes. Kept policy holders updated throughout the process and responded to inquiries. Negotiated settlements.

August 2016 – February 2018

LEAD/Supervisor Adjuster, PILOT CATASTROPHE

Contracted for Allstate Catastrophe team to mentoring and coach new internal and external hires on best in class processes and claims handling. Contributed to the consistency and best practices by providing input and suggestions on process improvement opportunities. Served as liaison between upper management and front line to define solutions and ensure a clear process. Facilitated communication to a team of 15 adjusters creating an environment of trust, commitment, and collaboration. Resolved issues and identified appropriate solutions for escalations. Thoroughly investigated, analyzed, evaluated, and negotiated claims while providing an exceptional member experience. Ensured that systems, processes and reports supported the Claims Department to meet internal and external targets. Analyzed loss and expense trends and assisted in the development and implementation of plans to improve results.

august 2012 – August 2016

claims desk adjuster, PILOT CATASTROPHE

Adjusted personal property claims from start to finish. Finalized claims within compliance timeframes. Kept policy holders updated throughout the process and responded to inquires. Negotiated settlements.

august 2017 – present

realtor, keller williams realty

Managed accounts and researched for customers to find up-selling or buying opportunities. Handled executive contracts, prepared sales contracts and negotiated deals.

Education

JUNE 2006

BACHELOR OF SCIENCE, UNIVERSITY OF NEW ORLEANS

Skills

●Real Estate Sales/Customer service

●Insurance Claims assessor

●Xactimate 28 trained

●Closing technique

●Military vet (USMC)

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