SAP BASIS Administrator

NEAL S. BERKOWITZ

Alpharetta, GA ***** 845-***-****

**********@*****.*** https://www.linkedin.com/in/NealBerkowitz

SAP SKILLS CHART

SKILLS

Years of Experience

Last Used

SAP

15+

May 2018

SAP BASIS

15+

May 2018

UNIX/Linux

15+

May 2017

Oracle Database

15+

May 2017

SAP HANA; Deploying, tuning and maintaining

2

May 2018

SAP SCM APO

~7

Feb 2015

SAP BW

~12

May 2018

SAP Enterprise Portal

~7

May 2017

SAP Solution Manager

~12

May 2018

BOBJ Business Objects

DataServices, Information Steward

2

May 2017

OpenText; Archive Server, ICC, etc.

~3

May 2017

Team Lead Experience

~2

Feb 2015

SAP System refreshes, DR drills, Client Copies

15+

May 2017

Working with the end user community successfully

15+

May 2018

SENIOR SAP BASIS ADMINISTRATOR

Experienced Senior SAP BASIS Administrator with a proven history as an Information Technology Professional with over fifteen years of experience in SAP, which includes; experienced in SAP implementations, SAP upgrades, SAP system copies, SAP Security, backup & recovery, Disaster recovery drills, Databases (Oracle, HANA, MS SQL) and OS (UNIX/Linux/ and MS Windows Server), support daily trouble shooting, managing off-shore and near-shore teams, and 3rd tier support. Numerous successful track records of delivering complex solutions in the fast-paced environments of pharmaceuticals, retail, finance and telecommunications industries.

SKILLS

SAP BASIS Administration: SAP R/3 4.6C, 4.7 Enterprise, NetWeaver 2004s with AII ABAP and JAVA Stack, BASIS level 6.4 and 7.0, CPCC 4.6C, BW 3.1C, BI 7.0and 7.3 with ABAP and JAVA, SAP XI/PI 7.0 EhP1 and 7.1,APO(SCM) 3.1 with LiveCache, Client Maintenance, System Copies, Support Package Application, SAPGUI, OSS, Data Dictionary, SAP Printing System Configuration, Batch/Background Jobs Management, SAP Database Administration and Tools, Performance & Operational Monitoring and Tuning, Corrections and Transport management(CTS), Kernel upgrades, SAP Security thru the Profile Generator and Management of Users and Authorizations, proficient in utilizing and searching the SAP Service Marketplace (OSS) to retrieve and apply Support Packages and SAP Notes, provide BAPI, EDI, ALE and External Interface support. 3rd party tools; Vertex, Taxware, GetThere, Xandria, Backint, Syncsort, Legato, Big Brother Monitor, SPLUNK, Trillium, OpenText suite of products

Database: Oracle 8.x, 9.2, 10.2, 11.2, MS SQL 6.5, HANA

UNIX: AIX 5.3, Solaris, HP/UX 11, Compaq/DEC Tru64UNIX, RH LINUX 5.4, 5.6 & 6.3

PROFESSIONAL EXPERIENCE

VirtualForge August 2017- current

Senior SAP Security Consultant

Facilitate the successful implementation of Virtual Forge SAP add-on Security products, project management, and support of Virtual Forge products at customers sites. Working either remote or on-site.

Perform security vulnerability risk assessments for customers, collect customer data and send it to Virtual Forge’s cloud for analysis or install the needed tool locally so the customer can keep their data on-site.

Proactively engage with new customers on weekly or bi-monthly conference calls to assist with any open issues, concerns, analysis of their reports or start the process for custom Test Cases for their SAP environment.

Communicate effectively and openly with customers and internal teams on status calls, follow-up on any open issues, and assist as needed as the BASIS Administrator expert.

Conduct project management activities for Proof of Concept (PoC) customers, new customers, and customers who are upgrading our product to the latest version and require consulting services.

Utilize my 15+ of SAP BASIS technical expertise to effectively integrate solutions into the client’s business environment to achieve for the client the expected business results in a timely manner.

Work with customers on upgrade issues and perform an RCA of the system logs to resolve issue in a timely manner to minimize any downtime for the customer.

Act as the point of contact for setting up new accounts, users, issuing software and licenses to new and old customers using our Customer Support Infrastructure Portal.

Be the point of contact for working with our Helpdesk on any open issues and help facilitate with any issues the customers may have.

Fiserv, Alpharetta, GA April 2015- May 2017

Senior SAP BASIS Administrator

Executed daily production morning checks of the SAP systems; ECC 6.0 EhP7, BW HANA 7.4, PI 7.31 EP 7.4, GRC 10, SM 7.1, BOBJ 4.1, and Data Services and Information Steward 4.2, troubleshooting system issues, working on tickets from users and system generated alerts, and checking the status of the non-production systems.

Successfully installed BPC 10.1 on the BW HANA landscape, supported the users; both functional and end users, provided in depth troubleshooting documentation to local IT groups and end users and provided training as needed.

Successfully upgraded OpenText Archive Server to version 10.5 and installed a new Oracle Database 11.2 as part of the upgrade.

Successfully upgraded to OpentText VIM 7.5 SP4 from previous version in a timely manner on both the ABAP and JAVA stacks on the ECC landscape to meet the business goals.

Successfully implemented a solution to have incoming email with attached PDF's to go into SAP to speed up the approval and accuracy process for our Procurement to Pay group.

Participated in the annual DR test for the Production landscape and the various bolt-on products.

Tasked by management to provide training to the SAP IT Team and end users on the use of ServiceNow (an IT Service Management solution) when it replaced Remedy for our ticketing system, due to my knowledge from my previous job a Coca-Cola. This training included an in-depth PPT, multiple WebEx presentations, and some desk top support for the end-users and team.

Guided and assisted the offshore team in Costa Rica with troubleshooting skills, soft skills, and UNIX skills. This included troubleshooting with SAP GUI issues using BEx and the BPC web client and the use of MS Excel.

Continually updated and add new documents to the BASIS team's SharePoint site to aid in knowledge transfer to others.

Collaborated with cross-functional teams to reach a resolution on high visibility issues in a timely manner so as not to impact the business.

Provided on-call support as part of the SAP BASIS team, that included; monthly reboots of our servers and that that they came up cleanly and resolved any issues that prevented them from coming up, perform work during the weekly maintenance window (Friday 22:00- Saturday 06:00 EST), assist in any projects from other teams as needed that impacted our SAP systems, and to resolve any general alerts we would get from the systems.

Coordinated the annual SOX audits by being the BASIS contact, including collecting data from the Oracle Databases of the various PROD systems.

Performed homogeneous systems copies of BW landscape and assist junior team members in the process.

Infosys Technologies Limited, Atlanta, GA June 2014- March 2015

On-site Team Lead SAP Consultant at The Coca-Cola Company

Performed homogeneous systems copies of BW landscape and assist junior team members in the process.

Demonstrated my BASIS skills by supporting Production SAP ECC 6.0, BI 7.3, SCM 7.13, EP 7.01, CRM 7.0, MDM 7.2, GRC, Rev-Trac as well as other systems including DEV, QAS, TST, MNT environments, and motivating the off-shore team.

Managed and coordinate the daily activities of about a 15-person team of SAP BASIS Administrators and conducted daily handover calls between the offshore team. Topics covered were; tickets closed, change requests, problem tickets and service requests. Also, we would cover work allocation for the next shift.

Resolved daily issues and supported all other planned activities during business hours and off-hours including weekends, and work with end users globally on resolving issues in a timely manner.

Interpreted SAP EWA and provided suggestions to customer in a concise manner

Guided and assisted the offshore team with troubleshooting skills, soft skills, and UNIX skills

Worked with installing OpenText scanners, troubleshooting OpenText ICC server issues and performance, and worked closely with the teams that support the users within SAP for OpenText

Proactively monitored of key systems during year end close to ensure a smooth process.

Point of contact for multiple DR tests on the various systems and bolt-on products and all being successful.

Symmetry, Milwaukee, WI January 2014- February 2014

SAP BASIS Consultant

Worked on various companies performing daily checks and fixing issues as they showed up in the daily checks.

Applied SAP notes for performance issues and job failures.

Installed Symmetry Software to automate daily checks on the customer's systems and feeding into Symmetry's SolMan

TPC Inc, South Plainfield, NJ September 2013- November 2013

SAP BASIS Consultant

Installed SAP Mobility products, SAP GATEWAY 2.0, and configure it to the backend systems.

AMDOCS, Ra’anana, Israel November 2010- August 2013

SAP BASIS Administrator

Successfully migrated from a Windows/MS-SQL environment to LINUX/ORACLE on schedule.

Implemented SAP ECC 6 EhP5 on both Windows and LINUX environments, as well as IDES ECC 6.0.

Installed and configured SAP NETWEAVER BI 7.3 and SAP NETWEAVER PI 7.1 EhP1.

Performed numerous SAP system refreshes in both Windows and LINUX environments, as well as client copies, kernel upgrades in ABAP and J2EE.

Supported all lifecycle stages of SAP implementations.

Drove the initiative for updating, maintaining and distribution of SAP GUI to all SAP users worldwide using AMDOCS distribution tool.

Performed Annual and semi-annual SOX (Sarbanes–Oxley) audits, and acted as the point of contact for SAP, Oracle Database and SAP related server reports, statistics and ad-hoc reporting.

Provided training and knowledge transfers to new team members which includes training them for a UNIX/LINUX environment due to my past background as a UNIX admin.

Performed installation of SAP NetWeaver BW and Portal (7.02 and 7.3).

Performed installations and integration SAP Business Objects BPC, PCM, FIM, UMS and DataServices, SBOE XI 4.0 SP3 in Windows and BPC 10 on LINUX.

Installed and configured SAP NETWEAVER CS 6.40.

Documented numerous procedures, policies, SLA, and troubleshooting guides for internal BASIS team members and external to the help desk and DBA/System teams to educate them about SAP guidelines.

Part of the team that upgraded SAP Solution Manager from 7.0 EhP 1on windows to 7.1 on LINUX and migrated CUA to all the child systems.

Point of contact for support of SAP systems and users outside of Israel.

Implemented GetThere travel into SAP at Amdocs and aid in troubleshooting and working with users.

Asked by management to monitor and follow-up on new technologies (SAP & non-SAP) that could be used at Amdocs.

NOVARTIS Pharmaceuticals, East Hanover, NJ November 2004 - February 2009

SAP BASIS Administrator

Implemented and documented Backint software for direct disk to tape backups in SUN, HP, IBM UNIX systems, saving disk storage using Oracle DB. When completed, we saved almost 2 TB of storage.

Successfully installed SAP BW system as part of the Gerber-Go live project. Was part of the team to successfully deliver R3, BW and APO on time and provided support during the process both on and off-site.

Created and maintained IQ/OQ documents as part of FDA compliance to be used by users at off site locations.

Performed on and off-line system clones from ERP PRD systems to keep current data for testing.

Successfully participated in multiple Disaster Recovery tests held off-site. They were technical and functional.

Apply OSS notes, work with users to find solutions to problems and work with SAP to reach a resolution.

Provided off hours support for multiple business units, including team members in Europe, Malaysia, and South America.

COACH, Carlstadt, NJ April 1998- November 2004

SAP BASIS Administrator/UNIX Administrator

Successfully implemented new SAP security using PFCG and Authorization Groups.

Performed UNIX hardware patches, Oracle Database patches, documented backup solutions, and lead weekend work for SAP /UNIX maintenance.

Developed and trained the HELP Desk personnel and operators to be more proactive in supporting the SAP users.

Trained new members of the SAP/UNIX team about support, methodology, and on-call duties.

Successfully performed Client Copies of SAP systems as part of the launch of COACH JAPAN Inc., on an ad-hoc basis.

Implemented Taxware upgrades/updates monthly off hours with no impact to the business using custom scripts and cron.

Successfully ran the Disaster Recovery tests as the primary lead from start to finish, including all UNIX, Oracle Database, storage, and SAP restores at an off-site location.

Maintained the SAP and UNIX systems health, functionally, and support documents.

Coordinated with developers to apply OSS notes, provide SSCR and update new accounts for user access to OSS.

NYNEX, Pearl River, NY September 1997 - March 1998

Consultant- Paragon

Performed help desk activities that included ‘hand-off’ to off shore counter parts, trouble shoot issues, and handle on call responsibilities as needed.

The CHUBB Institute, Parsippany, NJ 1997

Data Center Operator

Demonstrated my knowledge by running Mainframe/JCL jobs for students and teachers. Worked with senior operators to image classroom PC’s and troubleshoot any PC/AS400 related issues.

EDUCATION

Nyack College, Nyack, NY - B.S. in Organizational Management

The CHUBB Institute, Parsippany, NJ - Diploma in Data Center Support. Member of the Chubb Honors Program

TECHNICAL TRAINING

SAP ADM200 SAP Web AS Java Administration SAP WC610 Taxware International Sales/Use Tax SAP BW310BI Enterprise Data Warehousing SAP BC430 ABAP Dictionary

SAP BW360 BI Performance and Administration Global Knowledge MS Windows Server 2003

SAP ADM315 Workload Analysis Global Knowledge AdvFs, LSM, and RAID Config. Mgmt.

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