Real Estate Sales

Kier Houwer Network Administrator

**********@*****.*** 650-***-**** San Francisco, CA 94112

Accomplished and hardworking Professional with comprehensive experience in the design, implementation, testing, and maintenance of various networks and technologies. Ability to create customer-specific systems and tests alongside ability to train and mentor others in program use and technical skills. Effective leadership through performance feedback and strong interdepartmental relationships, and a focus on professional development for all direct reports. Working knowledge of all major industry tools, including Jira, Confluence, SharePoint, KeyStore Explorer, and Windows and Mac OS. Seeking to apply engineering and management skills to a leadership position to bring efficiency and innovation to a top-tier engineering firm.

Core Competencies

Network Administration

Training & Development

Timeline Management

Configuring & Installing

Application Management

Negotiation Skills

Strategic Planning/Analysis

Cross-Functional Skills

Tactful Closer

Professional Experience

IHG San Francisco, CA 2006-Present

PBX Operator

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. Route emergency calls appropriately, page individuals to inform them of telephone calls, using paging and interoffice communication equipment, as well as relay and route written and verbal messages.

Proficiently activated telephone business systems equipment and switchboards, answered calls and any questions from customers, corresponded calls or took messages in an efficient manner.

Collaborated with fellow hotel staff to address customer issues, trained and developed new hotel desk staff on hotel operations, and monitored an automated system in which callers place collect calls.

Assisted with computer workstation, software installation and maintenance, restored network connectivity to servers for credit card, and reservation processing, and troubleshot electrical outage to server closet, helping restore internet connectivity to office workstations. Executed isolation and virus removal to various workstations.

PRUDENTIAL CALIFORNIA REALTY Daly City, CA 2003-2006

Real Estate Professional

Proactively delivered guidance and assisted sellers and buyers in marketing and purchasing property for the right price under the best terms. Determined needs and financials abilities of clients’ to propose reliable solutions. Intermediated negotiation processes, consulted clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing. Steered comparative market analysis to estimate properties’ value.

Facilitated the Real Estate transaction process to assure positive experience of clients in attaining wealth through Real Estate sales and or ownership, and coordinated with appraisers, escrow companies, lenders and home inspectors.

Researched and analysed transparent knowledge to the client regarding property, delivered honest and accurate information to assure that client make an informed decision, and adhered to industry guidelines.

Developed networks and cooperated with mortgage lenders and contractors, promoted sales through advertisements, open houses and listing services, and remained up to date about real estate markets.

HOMESTORE.COM MOVE.COM NETWORK RENT.NET San Francisco, CA 1999-2001

Web Designer

Planned site design by clarifying goals; designing functionality; developed site navigation by categorizing content; configured site by installing and configuring server software. Installed programming language using authoring and formatting tools, ensured cross-platform compatibility, and upgraded site by updating content and graphics. Enhanced user experience by creating a new Member Area section of the Apartment and Rentals web site.

HOMESTORE.COM MOVE.COM NETWORK RENT.NET (Cont

Redesigned major sections of Homestore.com Apartments and Rentals section, created user friendly layout for Apartments and Rentals Property Search, and applied graphic design principles to create pleasing user experience.

Capably designed intelligent and compelling interface designs for Move.com site development, graphical concepts for all pages in the move.com affiliate program, and demonstrations for clients to be used by sales representatives.

Successfully contributed to increased web site traffic and revenue growth, formed fully functional, custom management company websites for top real estate clients, and planned web sites for property management companies.

A STREET INTERNET San Carlos, CA 1997-1999

Web Designer/Tech Support

Installed and configured computer hardware operating systems and applications, monitored computer systems and networks, troubleshot system and network problems, and resolved hardware or software faults replace parts as required. Followed diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues.

Executed technical support for ISP customers, established and planned web sites based on client needs, resolved Internet connectivity issues for monthly subscribers, and implemented computer troubleshooting and repair for clients.

Enhanced client references by proper documentation, participated in development of client training programs by identifying learning issues, and accommodated client disabilities by recommending devices and techniques.

Monitored compliance with service agreements, improved system performance by identifying problems, updated job knowledge by participating in educational opportunities, and accomplished information systems.

Education

CCENT – Cisco Certified Entry Networking Technician, Redwood City, CA, 2017

Completed Cisco Networking Academy, Completed Network Security Certificate Program, Completed Broadcast Media Arts Program, City College of San Francisco, San Francisco, CA, 2014

Principles of Real Estate, Anthony Schools, San Francisco, CA

Technical Proficiencies

Cisco IOS Microsoft Windows Mac OS Network Troubleshooting Cisco Router/Switch Operation

EIGRP/OSPF/RIP VLAN, WAN, LAN IPV4, IPV6 PC Repair and Maintenance Wireshark Cisco Packet Tracer

SSH/Telnet Search Engine Strategies HTML Microsoft Word Microsoft Excel Microsoft PowerPoint

Microsoft Outlook Adobe Photoshop Adobe Illustrator Adobe Acrobat Adobe Fireworks Adobe Dreamweaver

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