MATTHEW C HUFF ***** E. Kentucky Pl #**-*** Aurora, CO 80012

Cell: 903-***-****

Summary

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strengthen client relationships. Calm, decisive, and resourceful in changing environments. Skills

Work Experience

RIDGE HILL APARTMENTS, Aurora, CO 11/17-Present

Lead Grounds Specialist

Maintains upkeep of property

Installs appliances for residents

COMCAST BUSINESS, Denver, CO 11/15-10/17

Order Management Coordinator

Provide advanced technical assistance with all troubleshooting for Technicians, Customer Account Executives, and fellow employees to allow successful completion of customer orders Navigate through multiple systems to build, track, and monitor orders. Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately

Serve as primary interface with identified customer IT/technical personnel/vendor Field high volume of inbound/outbound/technician calls. BRANDMUSCLE, INC., Austin, TX 9/09 10/15

Senior Client Services Account Executive

Manage authorization and evaluation of advertising and promotional programs, and approve co-op funds share payments for dealers of seven accounts, including Sprint, BP, Boost Mobile, Cummins Power Generation dealers

regarding remedies when needed

Provide advice to dealers on the most effective ways to invest co-op funds Detail and explained account program changes, and gain dealer agreement to and acceptance of new guidelines Adjudicate claim payment disputes while maintaining the balance between accuracy, fairness and productive account-dealer relationships

Direct vendors supplying on-line store regarding timely shipments, and resolve order issues Accomplishments

Awarded: Top Performer in productivity and high quality service in customer relations for multiple months Increased online store sales 20% by retooling store system interface Team Lead of an 8 member team

Education

Bachelor of Science Family and Consumer Sciences THE UNIVERSITY OF GEORGIA, Athens, GA 2009 Builds productive rapport with ease

Energetic teacher/trainer/mentor

Methodical attention to detail

Adept multi-tasker

Analytical mentality and skills

Converts data to actionable information

Forward-thinking mindset

Advanced customer de-escalation skills

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