Manager Customer Service

FIDEL SOTO

*************@*****.***

**** ********** ****** ******* ******* 32824

Cellular: 787-***-****

Objective: A. Too obtain a position within the Food & Beverage department by offering the best excellence by exceeding their expectations.

Mission: To establish relationships based on trust, loyalty and familiarity. Focused and willing to always offer the best attention and care to fulfill the client’s needs and wishes.

Education:

1982 – 1984 Business Administration / Central Texas Collage

1980 – 1981 Naval Telecommunication “A” & “B” Schools

1976 – 1979 Asbury Park High / Food Service General Studies.

Professional Experience:

2014 – 2018 Oceano Restaurant

Banquet Captain/Restaurant Server

Condado Puerto Rico

2012 – 2014 Gran Melia Golf Resort and Hotel

Food and Beverage Manager

Rio Grande, PR

2011 – 2012 Made in Puerto Rico

Restaurant Manager

Dorado / Isla Verde, PR

2011 – 2011 Ruth Chris Steak House / Intercontinental Hotel

First Cook

Isla Verde, PR

2009 – 2011 Romano Macaroni Grill

Operations Manager

2007 – 2009 Terra Campestre Restaurant & Convention Center

F & B Manager

2002 – 2007 Westin Rio Mar Beach Golf & Spa Resort

F & B Manager

Responsible for customer service, established new alternatives to assure all components of service was given for complete satisfaction. Establish a good relationship with guests.

Acquired Skills: Fully bilingual. Highly multi tasking orientated, motivated and aggressive.

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