Manager Executive Assistant
Resume:
Angela Resnick Morgan
*************@*****.***
**** ********* ***** #***, ********* Florida 33021
Objective: Utilize my organizational skills, quick problem solving, multitasking, listening, and stepping in wherever needed to help with the smooth growth of a strong company and its Executives. Show how my detail-oriented acumen will result in a high degree of satisfaction. Exhibit my loyalty and discretion by performing all tasks ethically, thoroughly, and professionally.
Key Strengths / Accomplishments
Excellent communication and follow-up skills with the ability to convey complicated situations in a logical manner
Proven ability to collaborate with teams internally as a leader and a player, resulting in prompt resolution of issues leading to high levels of client satisfaction
Strong project management skills, with the ability to excel when managing multiple work assignments in a fast paced, high volume atmosphere
Fluent in speaking, writing, and reading Spanish, and is able to quickly adapt to new situations and cultures
Listens closely and consistently, follows through to achieve the desired results, and shows operational awareness
As a trained financial industry professional, can act as a team leader for employees while fostering teamwork, morale, motivation and open communication which produces exceptional results
Experience in creating and implementing policies and procedures in response to internal and external demands. Ensures attention to detail in a concise, compliant and persuasive manner
Professional Experience
Mariposa Capital – Miami Beach, FL
Project Manager and Executive Assistant: February 2017 – June 2018
Maintained and coordinated executive schedules and managed calendars, supported and coordinated meetings, travel, special events while shifting priorities and functions based on a deadline driven environment
Compiled and monitored correspondence, and memos. Prioritized critical information with the use of Word, Excel, Outlook and Adobe with the ability to interact professionally with members of all levels within the firm
Processed expense reports across various business projects, while coordinating with accounting to provide applicable documentation in a timely and accurate fashion
Managed confidential records, contracts and other legal and personal documents with the ability to follow through in several projects concurrently and prioritizing all responsibilities, using a proactive, problem solving approach
Researched the best solution for organizing a large database of contacts. Presented the best CRM application to management, with an outline and agenda of how to apply and roll out said solution
Created an onboarding manual, executed the implementation of the new CRM system and trained all firm members on the new intricacies of the chosen system while using a positive can-do attitude
Sungarden Investment Research – Weston, FL
Business Operations Manager (Long Term Contract): December 2015 – November 2016
Played a key role in the continued growth of Sungarden’s business by establishing a set of firm organizational and operational standards and procedures that will have a lasting impact on the firm’s development.
In charge of operational planning and execution by developing and managing a business plan to implement the firm’s vision and strategic direction
Oversaw firm’s policies and procedures, as well as quality control, while establishing and contributing in the development of department processes, procedures, and protocols, and ensuring that they were implemented consistently throughout the firm
The Payroll Company – Middleton, WI (Worked remotely in Florida)
Quality Assurance Manager: January 2015 – December 2015
Responsible for developing and managing a quality assurance program in line with the company’s vision by creating a survey campaign, allowing the client and employee relationships to deepen
Coordinated with department heads as a team player to obtain feedback and suggestions in the survey development and execution. Ensured that the client’s evaluations were accurately reported and followed up with appropriately prioritized improvement recommendations
As a new member of the Payroll industry, consistently learned new procedures and practices, while earning the Fundamentals of Payroll Certification
Hamilton Group Funding (Merged with Paramount Processing & Consulting) – Sunrise, FL
Junior Underwriter: April 2012 – January 2015
Examined and analyzed loans for submission to appropriate investors while ensuring compliance with company and investor standards. Guaranteed success and solid third party relationships
Evaluated thoroughness and accuracy of loan documentation to minimize loss when sold to investors, which aided in the growth of Hamilton Group Funding. Demonstrated proficiency with industry technology and guidelines
Assisted fellow team members in performing their tasks to assure that loans closed smoothly and abided by quality control and industry compliance standards
Processing Manager: August 2008 – April 2012
Provided training for 10 in-house processors and 20 branch processors. Ensured that all processors had the knowledge base needed in order to efficiently offer the highest level or service to clients
As a self-starter, managed and monitored operational workflow while listening to feedback from involved team members to make sure all needs were met. Adhered to all industry regulations and implemented modifications as needed
Led staff meetings of diverse stakeholders and key employees to communicate new information. Demonstrated a proactive management approach and answered questions and concerns to implement new procedures
Paramount Processing & Consulting – Cooper City, FL
Owner / Consultant: February 2008 – August 2008
Managed relationships with mortgage brokers, bankers, lenders, title companies and appraisers. Tracked and reported on project milestones and provided timely status reports
Processed all loan types for different client profiles. Analyzed appraisals, reviewed credit, income, and assets to provide QC
Offered consulting services for Government loans, used analytical questioning, listening, negotiation, and communication skills
Per client needs and industry trends, created training services, adapting to the ever changing, highly regulated environment
Chase Home Finance - Deerfield Beach, FL
Wholesale Account Executive / Outside Sales Representative: February 2006 – February 2008
Maintained All Star ranking from 2006 - 2008 and top 5% in Cross Selling for customer retention
Developed and nurtured positive, professional relationships with mortgage clients using a high sense of urgency
Acquired knowledge of company underwriting guidelines, pricing and processes
Senior Account Manager: April 2005 – February 2006
Provided efficient client service and satisfaction. Addressed the needs of internal departments leading to a smooth transaction
Anticipated, identified, and resolved customer concerns, while meeting deadlines and increasing the number of repeat customers
Acted as liaison between brokers and operations center and maintained a solid relationship with all departments. Eased conflicting opinions between sales and operations by using knowledge of guidelines and new points of view to resolve issues
Education
MBA, Finance and Human Resources - Latin American University of Science & Technology; Panamá City, Panamá / Completed 24 Credits at the ULACIT’s San José, Costa Rica Campus
Graduated summa cum laude with emphases in Human Resources and Finance. Sole American student in the MBA program
BA, Communication Studies - University of Kansas; Lawrence, KS
Dean’s List – Emphasis in Organizational Communications and a minor in Spanish
Semester Abroad Program at La Universiadad de San Luis; Madrid, Spain
Contact this candidate