JANANI SV

732-***-****

Old Bridge, NJ-*****

ac57ak@r.postjobfree.com

PROFESSIONAL SUMMARY:

7+ Years of Solid Experience in the field of Telecommunication, Digital Advertising, Green Energy products & Logistics. Gained experience in Sales, Marketing, Customer Relationship, Account Management by providing recommendations & implementing technology products that solve problems and enhance capabilities which augmented the companies where I was employed to gain a competitive edge & increased their revenue.

Excellent listening, communication skills

Social Media Marketing (LinkedIn, YouTube, Facebook)

Account Management develop New Business through Referrals

B2B, B2C Outbound sales, Top-rated Sales Performer

Networking, Strong Interpersonal Skills

Superior in organizational, Negotiation, Business Planning, People Oriented, Team Building, Customer Relationship skills

Managing Accounts, New Business Development

Leadership experience (Managed 15-20 Members)

Expert in doing presentation over the Skype, Webinars, In person, Phone & Email Template

Experience in selling VOIP Based Systems, SIP Trunks, Antivirus & Computer Protection software

Creating Advertising in Google AdWords, Google Analytics, Google Plus

Expert in few Software like CRM, Salesforce tool, DAT Software tool used for Freight Rates, Siebel, TP2, Clarify Etc.

Experience in talking to different gate keepers like CEO, CFO, Operational Manager, Assistant Manager etc.

Decision-making ability, Resource Planning, Creative in problem solver & objection handling

Typing Speed: 35-50 wpm, Supply chain Management

EDUCATION

-Bachelor of Science – Biochemistry University of Madras – India

-Associate of Arts Diploma in Business Management level 6 – New Zealand Qualification Authorization(NZQA) – New Zealand

CERTIFICATIONS & AWARDS

●Contact Centre Operation L3 in NZQA (New Zealand)

●Agent of the year from Vodafone for the year 2012 & 2013

●Best Sales Performer in Yellow Pages for the Year 2015

●Bravo Champion Award & Bravo Award from Sutherland Global Services for the period of 2009 & 2010

●Consistently delivered the target for a period of 24 months in Vodafone & Sutherland Global services

●Awarded " Consistent Performer" for over 5 times in Yellow Pages, Vodafone & Sutherland

●Exceeding 25% of sales targets on an annual basis in NRG Home Solar, Vodafone

●Earned approximately $35,000 -$45,000 in annual commissions

SUMMARY OF EXPERIENCE

Relationship Manager 04/2018 to 05/2018 – Santander Bank, New Jersey (Contract Based Position)

Responsibilities:

●Provide outstanding customer service and ensure sales and referral expectations are consistently met

Engage and attend weekly partnership meetings and joint calls with Branch partners

●Source new customers through prospecting by making outbound phone calls, referrals from centers-of-influence, in-Branch activities as well as partners

●Acquire new customers and deepen relationships with existing customers utilizing the Explore process

●Identify opportunities to introduce customers to business partners when appropriate

●Responsible for growing the profitability, deepening relationships and retention within existing customer base through outbound initiatives, networking and in-person appointments

Account Manager 06/2017 to 12/2017 - DIRECT TRAFFIC SOLUTIONS(DTS) & PGS, New Jersey

DTS & PGS helps companies simplify their global supply chains, reduce risk, increase efficiency and profitability.

My areas of expertise include: B2B sales, prospecting, lead generation, relationship building, negotiation, bringing new business, communication, create portfolio and understanding new business trends.

Responsibilities:

●Execute negotiations with carriers through prospecting, cold calling, qualifying and closing deals source carrier capacity

●Convert new relationships into repeat business, assist in collections of past due invoice

●Bringing across the new business & manage their accounts

●Offering best service to my clients by delivering the shipments on time

●Develop carrier relationships and contacts at multiple levels

●Promote & Manage Social Media Marketing by creating videos, images, PowerPoint etc.

●Helping company to connect with many clients through LinkedIn, Facebook, Twitter etc.

●FIELD SALES- Selling PGS services, CALLS - Average 50 to 70 via email/calls per day

●As part of Management team, assist Edison manager in overseeing any major issues at the facility and act as facility manager during the absence of the assigned facility manager

Inside Sales Account Manager 06/2016 to 05/2017 - NRG HOME SOLAR, New Jersey

●Identified and qualified customer needs developed sales strategies and negotiated and closes profitable projects with an 85% success rate

●Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

●Developed competitive comparison tables of Community Solar pricing, fees, ratings, credit check category and product performance to use for account sales calls.

●Oversaw sales forecasting, goal setting and performance reporting for all accounts.

●Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

●Documented all customer inquiries and comments thoroughly and quickly. Answered customer questions about product availability and shipment times

On an average I make 70 – 80 dials (outbound calling) daily

Account Manager 10/2014 to 10/2015 - YELLOW PAGES, New Zealand

●Managed a portfolio of 350 accounts totaling $50,000 - $60,000 in sales

●Spearheaded expansion and development initiatives in Auckland Region

●Led sales forecasting, market trend evaluation and segment strategies

●Increased revenue by 20%. Every day I make around 50-65 outbound calling, email & in person client visit

●Developed comparison tables of products and services by researching product pricing, ratings and performance.

●Negotiated prices, terms of sales and service agreements.

●Presented innovative digital & print marketing presentations (SEO, SEM, Google Analytics, Customized website, Yellow & White online) to executive decision makers

●Quoted prices, credit terms and other bid specifications.

●Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.

●Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.

Assistant Team Leader 02/2014 to 10/2014 - Vodafone, New Zealand

●Preparing daily workloads for staff & coordinating the daily allocation of work

●Motivating the team to achieve high standards and KPI targets which helps to increase the team revenue by 25%

●Mentoring, training & supporting existing & new team members

●Handle Escalations to maintain customer satisfaction

●Provide training on all Vodafone business products and implement process changes as required by the client.

●Contact the clients to highlight opportunities, improvements and recommendations relating to audit findings including via the phone, email & in person (as per request).

●Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

●Increased sales volume by adding 100 accounts in the Auckland territory.

Business Sales Representative 09/2012 to 01/2014 - Vodafone New Zealand

●Developed and maintained long-term relationships with small and medium business entities by dialing 60 – 70 outbound calls daily

●Identified and qualified customer needs developed sales strategies and negotiated and closes profitable projects with an 85% success rate.

●Greeted customers in a timely fashion, while quickly determining their needs.

●Market Vodafone business landline, broadband & mobile plans (VoIP based systems, fibre optic, cable internet, SIP Trunks etc.)

●Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

●Resolved customer concerns promptly to maintain satisfaction.

●Earned numerous recognitions for exceptional customer service.

●Responded to telephone and in-person requests for information.

●Attended monthly sales meetings and quarterly sales trainings.

Sales Representative 06/2011 to 08/2012 - Energy Watch Ltd, New Zealand

●Identified and qualified customer needs developed sales strategies and negotiated and closes profitable projects with an 85% success rate.

●Consistently hit and exceeded sales goals by 20%

●Documented all customer inquiries and comments thoroughly and quickly.

●Responded to all customer inquiries thoroughly and professionally.

●Greeted customers in a timely fashion, while quickly determining their needs.

●Recommended appropriate Electricity & Gas services to customers.

●Answered customer questions about product availability and their benefits.

●Resolved customer concerns promptly to maintain satisfaction.

Set up new accounts, established customer credit, and set up payment methods

Sales Supervisor 01/2008 to 12/2010 - Sutherland Global Services, India

●Supervising 20 fellow team members

●Analyzing Customers by looking their requirement & provide best solution based on their needs for their Telecommunication services

●Promote Bell Canada Products including Bell TV, Bell Internet, Bell Home Phone & Bell mobile plans to potential customers

●Meeting the KPI targets & Providing Best Customer service

●Gathering accounts

●Ability to build & maintain customer relation and satisfaction

●Marketing based on their customer needs & make the customers satisfied

●Recognized many rewards for best performer often

●Monitoring & reporting on standards & performance targets

●Dealing with complex escalations & provide best customer satisfaction

●Ability to translate technical issues into business benefits as well as conduct in depth technical discussions

●Provide Training to new & existing team members on Bell Canada Products and implement process changes as required by the clients

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