Customer Service Electrical Engineering
Resume:
G'Rhondalyn Davis-Henderson
Duncanville, TX
***********@*****.***
SUMMARY OF QUALIFICATIONS
Motivated Technology Professional with 6 years experience providing strong customer service, problem solving, and team management. Possess the ability to work independently and maintain high levels of productivity. A background in troubleshooting and electronic support and hardware has led me to be quite knowledgeable in Omnitracs diagnostics, maintenance, and inventory management. Possess knowledge in Microsoft office, collision mitigation devices, reading vehicle wiring diagrams, DC circuits, trucking and logistic technology and digital music technology. Career supported by electrical engineering and CAD courses, as well as a Data Engineering program and a Bachelors in Music Business and Media.
• Electronic Maintenance
• Personnel Management
• Problem Analysis
• Team Management
• Training and Leadership
• Process Implementation
• Process Improvement
• Organization/Communication
• Agile Methodology
PROFESSIONAL EXPERIENCE
Customer Service/Team Management Skills
• Managed the day-to-day operations of Omnitracs department maintaining compliance to mission, policies, and procedures
• Planned schedules for other employees/clients and evaluated electronic department team members on maintenance and troubleshooting
• Maintained all finished work records being updated by team members and supervisors
• Developed methods and procedures to increase efficiency and productivity
• Collaborated with team members to reach a solution for complex problems
• Interacted with clients to determine problems and requirements
• Controlled, shipped and received inventory based on customer and supervisor expectations Administrative Skills
• Conducted research, analyzed raw data and prepared required documentation for supervisors and trainees
• Performed a variety of miscellaneous duties such as transforming datasets into greater functional sets, collected and scanned documents, monitored employee supplies as needed
• Conducted audits of current inventory and processed incoming inventory
• Provided employees with guidance in handling of difficult or complex problems and in resolving escalated complaints or disputes
• Participate in marketing campaign by preparing advertisements and questionnaires
• Remained available for Q&A sessions
Project Management
• Prepared data to utilize client tracking systems to manage client data and generate safety and quality reports to immediate supervisor as needed
• Experience supporting and working with cross-functional teams in a dynamic environment
• Elicit project requirements from supervisors and other clients to determine services required to meet their needs
• Conducted reviews of finished product and revised process when needed
• Managed new projects for company based and external clients which resulted in exceeding deliver time and quality expectations
Page 2 G ’ R h o n d a l y n D a v i s - H e n d e r s o n R e s u m e EMPLOYMENT HISTORY
Omnitracs Lead/Inventory Associate, Werner Enterprises, 2012-2018 Studio Intern, Rockit Lab Studios, 2013-2014
Student, University of Texas at Arlington/Texas Tech University, 2010-2014 EDUCATION
Candidate, Data Engineering, Platform by Per Scholas, Irving, TX – In progress Training to understand and analyze the basics of Big Data and Hadoop technologies through hands-on classroom activities, case studies, and group projects. Learning how to extract, scrub, and manipulate real-time and warehouse data using SQL & Java.
Bachelor of Music, Emphasis in Business and Media, UT Arlington, Arlington, TX – 2014 Trained to work in management, sound production, digital music technology, public relations, entertainment law, representation, publishing, marketing, accounting and other areas of the music industry. ADDITIONAL STUDIES
Advanced Studies in Mathematics- In progress
Completed coursework in:
AutoCad
Electrical Engineering Technology
Basic programming fundamentals
TECHNICAL SKILLS
Programming Languages: Java, SQL, Pig
Software: VMWare, JDBC, HDFS, Hive, Sqoop, Flume, Oozie, Microsoft Office, JIRA Operating Systems: Windows, Mac OS, Linux
Frameworks: Scrum/Agile/Kanban, Hadoop
Databases: Oracle, MySQL
ETL: Data Modeling, Data Warehouse, Scheduling, Big Data, Data Distribution
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