Customer Service Sales
Resume:
Mary Christalyn Phaneuf
**********@*****.***
Profile
A natural problem solver with a passion for customer service excellence. Adept at communicating with customers of all backgrounds and personality types. Thrives in a high-pressure environment while maintaining a high level of accuracy.
Education
Novell Certified Network Administrator CNA
Tyler Junior College- Technology Degree - including 63 college hours toward my BA.
A+ Certified
Customer Service Certification – Northlake College
Professional Highlights
Exceptional communication skills and extremely detail oriented. I was regularly credited for being the sole reason why customers continued to buy from her business because of her follow up communication and persistence in making sure that they’re taken care of. At the Dallas Morning News, I was highly regarded as being someone who was always willing to do what it takes to get a job done with no drama and a high level of accuracy.
Career
A.H. Belo – Proven Performance Media, Dallas TX
Client Services – September. 2017 – January. 2018
Worked to represent clients with many major newspaper publishers across the U.S. for Media Buys.
Created monthly advertising schedules and coordinated performance-based advertising campaigns for local and national advertisers.
Provided creative instruction to design team and used Photoshop to make minor adjustments to ads for clients print and digital ad campaigns.
A.H. Belo – The Dallas Morning News, DMNMedia, Dallas TX
Advertising Dept. Traffic Coordinator – Feb. 2016 – Aug. 2017
Excelled in a high-pressure environment with tight deadlines
Organized, methodical and detail oriented
Worked to collaborate on multi-faceted marketing campaigns across company ecosystem for both print and digital advertising
Created campaign timelines for both digital and print advertising, sales collateral and marketing materials worked with creative team of copywriters and designers and other stakeholders to ensure timely delivery of deliverables.
Troubleshoot problems, managing timelines, and coordinating multiple activities at the same time
Working closely with Brand, Creative, CRM, Digital and Marketing teams
Proofed digital and print ad layout, copy and confirmed art was built to the required specs before going live.
iThink Capital Holdings, Rockwall TX
Retail Manager/B2B Sales/Customer Service- Jan. 2014 – July 2015
●Provide technical assistance for various products and has a high level of customer satisfaction resulting in a constantly growing dedicated and loyal customer base.
Provide customer service and respond to inquiries through multiple support channels including in-person, on the phone and through multiple e-commerce sites.
●Analyzed and re-worked the shipping department’s processes creating efficiencies and a quicker shipment process resulting in much happier B2B customers.
Justice for girls, Rockwall TX
Supervisor Lead- June 2013 - Jan 2014
Assist with talent acquisition, associate development and retention, merchandise flow management and leading change initiatives.
●Build forecasts based on customer traffic and purchase behavior for multiple product lines.
●Lead all activities related to providing a great customer experience
ASI Gymnastics, Rockwall TX
Coach and Floor Manager- Dec 2010 - May 2013
●Managed by overseeing 14 coaches including both recreational and competitive coaching..
●Set weekly schedules and organized trainings, and assisted with general floor supervision of all programs.
●Worked directly with families and children of all ages to develop fitness in competitive and recreational gymnastics with encouragement and positive redirection resulting in confidence and healthier lifestyle development.
Bath Junkie, Rockwall, TX
Owner/Managing Partner- Aug 2007-Dec 2009
●Researched competitive products/retailers for pricing, positioning, and POP displays.
●Determined through market research the best locations for stores and drove traffic to both locations.
●Trained sales staff on appropriate sales techniques, value propositions, and benefits of products. Encouraged solution selling, as we were not an extremely well known brand in the marketplace, but offered higher quality products.
KVCI Radio, Rockwall, TX
Ad Traffic Coordinator, Cohost, On Air - 2002-2004
●Worked programing daily advertising schedules and managed monthly run reports and make goods for multiple clients.
●Reported current news, weather and co-hosted a morning drive time radio program and mixing board systems.
●Coordinated remotes for advertisers including set-up and tear-down ran contest and created, produced and edited commercials using Sound Forge software for local clients.
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