Healthcare Manager

Conrado Duarte

Los Angeles, CA ***** 775-***-**** ***************@*****.***

Healthcare Manager

Progressive leader focused on continuous improvement, fiscal management, account and revenue growth. Solid background managing healthcare facilities, combined with keen business acumen. Identify opportunities for improvement, develop effective business strategies, and implement policies to maximize utility. Forge lasting partnerships with individuals at all levels of an organization to drive synergy across business units. Expert in delivering service excellence, ensuring clinical quality and patient satisfaction, and developing strategies for growth and retention. Bilingual in English and Portuguese with intermediate fluency in Spanish. Proficient in Microsoft Office Suite, Salesforce, Synergy, Podio, Clear Care, IGEA, DeVero, and Mac.

Areas of Expertise

Leadership Written and Verbal Communication Customer Service Interpersonal Skills Complex Problem Solving Budgeting Project Management Superior Time Management Deadline-Oriented Business Process Improvement Fiscal Management Strategic Planning & Implementation Revenue and Profit Growth Strategies Analytical Insightful Judgment Team Supervision and Training Bilingual Communication

Professional Experience

HEART OF HUMANITY HOME HEALTH CARE SERVICES, NOVATO, CA

Senior Authorization and Staffing Manager, 4/2016 – Present

Collaborate with Operations/Business Development Manager and Executive Director to ensure sales goals, census and revenue are exceeded. Serve as point of contact for onboarding clients, verification of insurance eligibility, rate negotiation and appropriate staffing. Manage daily operations of a high-volume License Division. Train and mentor staff on the use of advanced technologies including Clear Care software. Cultivate and maintain trusting relationships with customers and vendors to ensure prominent levels of satisfaction. Facilitated collaborative communication among nursing staff, therapists, clinical supervisor, and clients to ensure a productive and care interventive environment for clients.

Negotiated vendor contracts, resulting in an increase in network quality and revenue by 109% for 2017-2018 and 134% for 2016-2017.

Integrated strategies to enhance communication between healthcare team and clients to improve productivity and patient care. Successfully negotiated vendor contracts, exceeding network quality and financial goals.

Oversaw scope, budget, and on-time delivery of health care services.

Developed and executed strategy to increase client flow census by 45% across the License Division in areas of physical therapy, occupational therapy, skilled nursing, and speech therapy services.

Created and implemented new services and protocols for the License Division to enhance overall competitive edge for the company as well as vendor and customer satisfaction.

Collaborated with HR and Marketing to support talent acquisition.

Implemented a system and unique projects that optimized the flow of referrals and staffing.

HOME CARE ASSISTANCE, KENTFIELD, CA

Staffing Manager, 2015 – 2016

Participated in talent acquisition to recruit and hire highly qualified candidates. Conducted orientation and training for new caregivers and staff and presented re-training sessions for existing caregiver base. Properly documented care-related incidents. Applied meticulous attention to detail to process weekly payroll.

Collaborated with HR team to ensure proper protocols for employee recognition, disciplinary actions, employee termination, incident investigation, Workers’ Compensation Claims, PTO and leave of absence.

BONAVENTURE SENIOR LIVING, SPARKS, NV

Community Relations Coordinator and Assistant of Sales, 2013 – 2014

Collaborated with the marketing team to identify and implement system improvements directly affecting censes, new inquiry produces, phone and tour conversion, efficiency, closing and capture rate technique, follow-up systems, and customer service. Conducted tours for prospective clients and communicated new developments within the facility to clients.

Developed short-term and long-term strategic marketing campaigns that significantly improved growth.

Created sales and marketing plans to increase census growth.

Closed contracts for onboarding new clients, while substantially exceeding facility sales goals.

Earlier Experience:

HCR Manor Care and Hearthstone, Reno, NV – Certified Nursing Assistant, Rehabilitation Division

Education and Credentials

Bachelor of Science, Healthcare Management, Waldorf University Online, Forest City, IA – 2018

Associate of Arts, Accounting and Finance, IEPO - Institute of Education and Research, Palmas, Tocantins, Brazil, 2009

Certifications and Professional Training:

First-Time Manager or Supervisor

Managing Emotion Under Pressure

Dealing with Difficulties at the Workplace

Former Certified Nursing Assistant

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