Customer Management

WELLS FARGO BANK – South East Asia team South East Asia

Relationship Associate from Apr 2008 to Aug 2016

• Analyzed transaction activities, spotted patterns, and predicted trends to evaluate risks and generate recommendations.

• Analyzed alerted transactions for suspicious activity, file a Suspicious Activity Report.

• Communicated with internal team to fulfill compliance requirements including various memo write-ups, documents collec- tions, compliance database updates and KYC.

• Cooperated with cross-functional and international teams (Legal, Treasury, Accounting and Payment teams) to identify money laundering and terrrorist financing risks of correspondent accounts.

• Responsible for analyse and identify trends of customer activities.

• Handled inquiries relating to correspondent accounts, thus maintained and fostered strong relationships for business successes.

UNITED OVERSEAS BANK (UOB) Ho Chi Minh city, Vietnam

Head of Outward and Inward Department from 2007 to 2008

• Managed daily activities, ensured critical operations are run smoothly and business KPIs are achieved ultimately.

• Supervised transactions and monitor indicators, ensuring all activities are complied with internal and external regulations.

• Supported Relationship Managers in developing market growth plan and fostering relationships with customers.

• Built teams, provided on-job training, and mentored staff on daily tasks and relevant regulations to team members.

TECHCOMBANK. Ho Chi Minh city, Vietnam

Head of International Settlement from 2005 to 2007

• Managed daily activities and monitored transactions, ensuring all activities are complied with internal and external regulations.

• Analyzed data and gave recommendations on market-share development plans to Branch Managers.

• Responsible for staff training.

SACOMBANK. Ho Chi Minh city, Vietnam

International Banking Officer from 2002 to 2005

• Ensured daily activities are handled smoothly and assigned portfolios are developed at good pace.

EDUCATION

Silicon Valley University San Jose, CA

Master of Business Administration (MBA) Dec 2017

• Summa cum Laude.

Dauphin University Paris, France

Master of Economics in Banking and Finance 2010 - 2012 University of Economics. Ho Chi Minh City, Vietnam Bachelor in Banking and Finance 1998 - 2002

ADDITIONAL INFORMATION

Certification: Certified Anti-Money Laundering Specialist (CAMS). Awards from Wells Fargo: For creating an application to identify and manage money laundering and terrorist financing risks. Technical skills: Advanced Excel macros, Access, Outlook.

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