Customer Service Representative
Resume:
Rhea D. Gist
Winston-Salem, NC 27105
*************@**********.***
Objective
I am currently seeking employment to broaden my experience in the work field and also to maintain financial independence. I am looking for a growing career-based company I can continue to enhance my skills and excel with. I am currently enrolled at Forsyth Technical Community College as an Accounting major and I plan to graduate with my Associates’ degree in 2020.
Education Forsyth Technical Community College, January 2018-Current, Associates’ (in progress) (Accounting) Winston-Salem State University, August 2009-May 2010, Bachelors’ (not completed) (Biology)
Mount Tabor High School, August 2005-June 2009, High School Diploma
Work Experience
Randstad – Alight Solutions Kenya Penn 336-***-**** September 15, 2017-January 2018 Customer Service Representative (Call Center)
Customer service
Communicate options for and enroll employees into health coverage for different employers
Answer and secure inbound/outbound calls
Communicate account specific information regarding flexible spending accounts (overpayments, claim statuses, resubmitting claims, YSA card declined reasons, etc.)
Ashley Furniture HomeStore John Grimes
February 6, 2017-September 17, 2017
Customer Service Representative
Customer service; tender sales
Process/apply financial applications and funds
Money handling
Filing, answering phones, variety of different clerical work, etc.
Prepare/write financing contracts
Novant Health Scott Phillips
August 17, 2015-February 2, 2017
Telemetry Technician
Observe, interpret and document patients’ heart rhythms
Report/record critical cardiac events
Best Buy April Sadler
August 9, 2014-January 2016
Multi-Channel Sales Associate
Provide customer service and product knowledge over the phone
Phone sales
Site to store pick up
Tender sales
Money handling
Pizza Hut Danielle Smith
February 13, 2013-June 12, 2014
Shift Manager
Open/close restaurant
Money handling
Supervise employees
Inventory/daily
paperwork
Fill in and cover shifts
Shoe Carnival (Seasonal) Bryant King
November 30, 2012-February 2013
Sales Associate
Customer service
Assist customers with choosing appropriate merchandise
Keep store in a presentable manner
Krispy Kreme Brody Bowen
November 16, 2007-November 7, 2011
Retail Specialist
Customer service; tender sales
Food handling
Qualifications
Types 60-65 wpm
Excellent customer service
Call center experience
Advanced experience with computers and Microsoft Office
Manager experience
Financing/funding experience
Detail oriented
References – Available upon request
Contact this candidate