Service System

Gina R. Butler

**** **** **** ***** *** Orleans, LA 70126 770-***-**** ********@*****.***

OBJECTIVE: Seeking a challenging role that will help the organization achieve the best solution for the business while increasing productivity and customer satisfaction.

SKILLS

10 + years of experience as a Business Analyst/Functional Lead in HCM modules including Human Resources, Benefits and Payroll

Extensive experience in both implementation and upgrade projects. Comprehensive knowledge of Software Development Life Cycle (SDLC), Experience in business analysis, deployment project management, IT service management

Excellent Business writing skills for Business Requirements Document (BRD), Use Case Specifications, Functional Specifications Design (FSD)

Strong experience in User Acceptance Testing (UAT) and documentation of testing

Hands on Experience in Fit-gap analysis, functional aspects, design, development and enhancement, manage full life cycles implementations from requirement gathering analysis/design, testing, roll out, training and support.

10 + years as a Subject Matter Expert with Implementation experience for configuration of the core HRIS Systems Modules (Payroll/Compensation, Benefits, Recruitment, Talent Management, Leave, Performance Management, Learning Management, On-boarding, Employee Self Service and Manager Self Service)

10 + years of experience of HR policies and procedures, staff development, HR legal compliance, audit and security, retirement benefits, compensation and HR quality records management.

10 + year of HRIS Conversions and Implementation, Acquisitions, Divestitures, On-Boarding, Project Management, HRIS Technologies, System Integration, HR Payroll Implementation, QA Analyst, Test Case analysis, Parallel Testing, Streamline Processes and Procedures.

Multi-system experience with ADP (EV5, Vantage and eTime), SAP, Success Factors and PeopleSoft 8.3, Oracle, Financial and Crystal Reports

CAREER HISTORY

APEX –ADP - REMOTE

IMPLEMENTATION CONSULTANT VANTAGE– AUGUST 2017- DECEMBER 2017 (CONTRACT)

Analyzed/Consult existing client systems, interface requirements, gather business requirements and operational needs

Performed system analysis with client on system and service configuration efforts, product adaptation and business best practice solutions for clients.

Builds client control information and oversees the pre-post implementation testing of products by overseeing formal hand off system and operational services to other ADP departments/ clients.

Determine best methodology and oversees the accurate and timely conversion efforts, product adaptation and business best practices solutions.

Work on established procedures to import client data, modify the database and create custom reports.

Provide UAT testing and training to the clients and provide support after go live.

Provide documentation on the process and documentations

Ensuring timely execution of ongoing client deliverables and consulting with clients.

COGNIZANT TECHNOLOGIES- REMOTE- (ORACLE)

SR ASSOCIATE- PROJECTS (MANAGED SUPPORT) – AUGUST 2016- AUGUST 2017

Identify business requirements and map them to the Oracle Cloud or Advanced Standard Benefits Application functionality.

Define testing scenarios and develop test scripts. Support client with execution of test scripts.

Develop end user training documentation and materials.

Define; analyze issues configuration issues, which not resolved during implementation.

Meet with Clients to discuss open enrollment changes, configure, and test updates for the new plan year.

Evaluate and test new modified Oracle software programs (Service Pac’s upgrades) and procedures to verify that programs function per user requirements and conform to establishment guidelines. Oracle system functionality and assured quality.

Responsible for defining the functional requirements, conducting detailed analysis, and acting as a liaison between the business project sponsors and development organizations, develop test cases, conducting user acceptance testing and see through implementation.

Work with clients to correct and resolve data/ set up/ configuration issues.

Provide status and issue reports to the Project Manager on a regular basis.

TULANE UNIVERSITY- NEW ORLEANS, LA (ORACLE)

SR HRIS/BENEFITS ANALYST – MARCH 2015- AUGUST 2016

Maintain HRIS System, business and functional requirements in support of HRIS (Oracle- HCM) applications and interfaces for vendors.

Evaluate, analyze and test new modified Oracle software programs (Service Pac’s upgrades) and procedures to verify that programs function according to user requirements and conform to establishment guidelines. Test Oracle system functionality and assured quality.

Responsible for defining the functional requirements, conducting detailed analysis, and acting as a liaison between the business project sponsors and development organizations, develop test cases, conducting user acceptance testing and see through implementation.

Generate ad hoc reports; pull data collection, developing and running reports

Work with HR/ Comp/Benefits / Payroll staff to correct and resolve data/ set up/ configuration issues.

Interacts with cross-functional teams where systems interface activity may occur and ensure compliance with both internal policies and external regulatory requirements.

Analyze plan performance of health and welfare plans for active, domestic and expats

APEX –ADP - REMOTE

IMPLEMENTATION CONSULTANT VANTAGE– NOVEMBER 2014- MARCH 2015

Analyzed/ Consult existing client systems, interface requirements, gather business requirements and operational needs

Performed system analysis with client on system and service configuration efforts, product adaptation and business best practice solutions for clients.

Builds client control information and oversees the pre-post implementation testing of products by overseeing formal hand off system and operational services to other ADP departments/ clients.

Determine best methodology and oversees the accurate and timely conversion efforts, product adaptation and business best practices solutions.

Work on established procedures to import client data, modify the database and create custom reports.

Provide UAT testing and training to the clients and provide support after go live.

Provide documentation on the process and documentations

INTERIM LSU - NEW ORLEANS, LA (LAWSON)

SR HRIS/BENEFITS ANALYST – JANUARY 2014- AUGUST 2014

Worked to resolve system issues by testing and analyzing plan design and Summary Plan Designs Collaborate with Information Technology (IT) quarterly to ensure Lawson Human Resources System Service upgrades do not negatively influence system processing.

System analysis, business, functional requirements and testing in support of HRIS (Lawson) applications, interfaces for vendors.

Evaluate and test new modified Lawson software programs (Service Pac’s upgrades) and procedures to verify that programs function according to user requirements and conform to establishment guidelines.

Work with third Party vendors and IT in streamlining benefit plans (health, welfare, and 401(k)) and created custom reports.

OCHSNER HEALTH CARE - NEW ORLEANS, LA (LAWSON)

SR HRIS/BENEFITS ANALYST – JULY 2013- JANUARY 2014

Monitored system issues by testing and analyzing plan design and Summary Plan Designs Collaborate with Information Technology (IT) quarterly to ensure Lawson Human Resources System Service upgrades do not negatively influence system processing.

Evaluate and test new modified Lawson software programs, System analysis, business and functional requirements in support of HRIS (Lawson) applications, interfaces for vendors.

Tested Lawson system functionality and assured system quality.

Work closely with third Party vendors to resolve interface issues that impact employee’s benefits.

COCA-COLA (TEK SYSTEMS) - ATLANTA, GA-(SAP/PEOPLE SOFT)

BUSINESS ANALYST –MAY 2013- JULY-2013

Gathered parts of the requirements and worked through creating new versions of the functional requirement document (FRD)

Worked on SAP HR module and access management as a BA gathering and writing business processes, requirements and procedures.

Developed and managed training plans strategy and development.

Performed as a system analyst across large-scale enterprise level implementation while documenting process improvement strategies.

YELLOW PAGES (PARETO) ATLANTA, GA (EV5)

HRIS ANALYST- January 2013-April 2013

Work as a member of the implementation team for a client moving from a legacy system (SAP) to ADP Enterprise HRMS (Benefits, Payroll and Time & Attendance Module) and interfaces.

Responsible for system analysis, business and functional requirements, parallel testing in support of key HRIS (ADP EV5) applications interfaces and go-live. Wrote custom reports/queries (ADPR).

Perform extensive system testing and troubleshoot with thorough review, analysis and documentation of test results (QA).

Develop system test plans for user acceptance testing (UAT) and production acceptance testing (PAT). Created SQL queries and adhoc reports, process flow charts test scripts to assist with analysis and validation process.

KOCH INDUSTRIES (FORMERLY GEORGIA PACIFIC) – ATLANTA, GA (SAP)

Business Analyst –September 2001-December 2012

Reviewed and directed all phases of Quality Assurance Tasks (SAP/PeopleSoft) including development of Test Plans, Test Scripts and Test Strategy as well as analyze test results, reports and communicated results to stakeholders.

Gathered requirements for SAP/PeopleSoft conversion for the functional requirement document (FRD). Created technical requirement documentation while working with the developer and architect teams.

Perform and Recommend systems analysis, problem/issue management and resolution, root cause analysis with program improvements or corrections (SAP) to Leadership team.

Act as lead for implementer for upgrades and QA analysis.

Lead tester for Software Development Life Cycle (SDLC) for business requirement analysis, deployment, project management and IT service management

Act as lead for multiple Audits for program transactions and payroll activities, developed SQL reports to support the defined contribution plans, supporting internal compliance activities, identify areas of process improvements, and researching historical data in many formats.

TOWERS PERRIN- ATLANTA, GA

Implementation Specialists- May 2001- September 2001

Analyzed location benefit plan (for 401K plan and Health and Welfare).

Wrote technical specifications and customized system parameters.

Tested system functionality and assured system quality.

Education & Certifications

SOUTHERN UNIVERSITY AT NEW ORLEANS New Orleans, LA Bachelor of Science in Business Administration

Clayton College and State University SHRM Learning System-HR Management/PHR Prep

Technical software skills

Proficient in Microsoft Office Suite- Word, Excel, Access, Publisher, Outlook, PowerPoint, SAP (SQL) Crystal Reporting, SAP, Vantage, PeopleSoft, EV5, HR/Payroll Clarify, Omni Plus, Oracle, Sun guard.

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