Field Service Customer
Resume:
MATTHEW J. PALLAMARY
El Cajon, CA 92020
ac576f@r.postjobfree.com
Personal Technically competent, well organized, efficient and exacting in the performance of Profile: responsibilities. Enjoys the challenge of new assignments and making creative contributions for organizational success. Readily gains and maintains cooperative rapport with co-workers and management. Cultivates the ability to make independent decisions and works well with minimum supervision as well as proven ability to take on managerial positions. Summary Of Offering quality practical experience in the following categories: Qualifications:
ELECTRONICS...COMPUTER SYSTEMS...MAINTENANCE
REPAIR...FIELD SERVICE...TROUBLESHOOTING...SOFTWARE HARDWARE...ROBOTICS...MECHATRONICS...DRONE TECHNOLOGY DESKTOPS...LAN / WAN / WIRELESS NETWORKS...SERVERS CUSTOMER SERVICE...MSWINDOWS...MSOFFICE...MANAGEMENT STAFFING...TRAINING...TEAM BUILDING...BUDGETING...FINANCIALS INTERNET...PERFORMANCE REVIEWS...PROBLEM SOLVING
PROJECT MANAGEMENT...R&D...ENGINEERING...TECHNICAL WRITING EDITING...PUBLISHING
EXPERIENCE:
2015 – Present ENVI (Electric And Networked Vehicle Institute) Position: Technology Mentor
Mentoring students in robotics and drone technology, electromechanical assemblies, sensor technology, signal processing, aerial photography, video, flight training, photo and video editing, land surveying applications and problem solving/troubleshooting techniques, as well as technical writing and creation of curriculum.
2003 – Present Mystic Ink Publishing/Muse Harbor Publishing, San Diego and Gulala, CA Position: Editor In Chief
Writing, editing, publishing, cover design, layout, and marketing of award winning books. Creation of web page design, computer support and procurement, configuration, networking and troubleshooting of PCs, LAN, WAN, Social Network marketing, writing of ad copy, podcasts, flash videos, trade shows, events, and other promotions. 1995 – 2003 SAIC, San Diego, CA
Position: Deputy Manager of Site Support Services
Management of SAIC’s Campus Point Site Support staff of approximately twenty five technicians, overseeing service, repair, and networking configuration of PC compatible and Macintosh computers, providing connectivity on a number of interconnected LANs and WANS on a switched-to-the-desktop environment for approximately six thousand users with a variety of protocols. Site Support maintained all of the LAN infrastructures in ten to twelve buildings all over the San Diego area and supplied parts, logistics, and warranty repair coordination for SAIC’s San Diego operations.
MATTHEW J. PALLAMARY Page Two
1993 – 1994 Mitek Systems, Inc. San Diego, Ca
Position: Field Service, Manufacturing Engineering, Engineering, Product Support, In-House and Field Service Hardware and Software support for PC Compatibles, Macintosh, Appletalk, Hewlett- Packard, Ricoh, Computers, printers, fax machines, Windows, DOS, and Mac operating systems.
1992 – 1993 BTX Inc., San Diego, Ca.
Position: Senior R & D Technician
Developed biomedical electronic products for clinical application of gene therapy and drug delivery systems. Provided technical, computer and LAN support. Liaison and associate to scientists and engineers to develop new electronic/computer products. 1984 – 1990 AUTOLOGIC INC., Newbury Park, Ca.
Position: San Diego Remote Customer Engineer
Installed, maintained, and repaired computer typesetting systems which included the following: CRT Phototypesetters, Laser Typesetters, Laser Printers, Text File Management Systems, PLC programming Multiplexing Devices, Translators, Page Image Processors, Front End Composing Systems, tape drives, CRT’s, disk drives, microcomputers, lasers, electromechanical assemblies, analog and digital electronics, servo-mechanisms, implementation of software and firmware revisions, consultation and interpretation of command language. Responsible for customer satisfaction, service contract and billable maintenance, preventative maintenance, parts ordering and after hours service. Worked closely with technical support implementing field updates and technical feedback on specific problems.
1983 LEXOCORP, San Diego, Ca.
Position: Senior Engineering Technician
Built and designed prototype circuit boards from schematics and provided hardware support for programmers. Coordinated releases of ECO’s. Supervised preliminary field releases. Evaluated and procured test equipment and tools. Technical writing. Taught dealer training classes. Provided manufacturing engineering support, fabrication drawings, and debugging and program assembly. Provided solutions for problems in the field. Built test equipment for manufacturing. Wrote test procedures for manufacturing. Breadboarded prototype circuits from schematics. 1979 – 1982 CIPHER DATA PRODUCTS, San Diego, Ca.
Position: Customer Service Technician
Performed corrective/preventative maintenance, repair, systems troubleshooting on digital tape drives for mainframe computers, including cassettes, Z-80 microprocessor controlled streaming tape drives with electromechanical assemblies. Provided product support and national/local phone troubleshooting, field service and in- house repair. Evaluated specifications of new designs and supervised large scale retrofit programs. Set up service depot for new product service and repair. Acted as consultant on equipment purchases and built mock-ups and test assemblies. Developed prototypes and trained new technicians.
1974 – 1978 U.S. AIR FORCE
Position: Electronic Warfare Systems Specialist
Installation, troubleshooting and maintenance of airborne electronic equipment on board aircraft and in the shop. Worked with RF receivers, direction finders, video displays, multiplexers, TWT's and antenna. Repaired electromechanical assemblies.
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