Customer Service Manager
Resume:
Jerome P. Bagley
Baltimore, Maryland 21206
*********@*****.***
OBJECTIVE:
To utilize my diverse training, education and experience to help an organization’s administrative and customer service mission.
EDUCATION:
2008-2008
Wor-Wic Community College
Salisbury, Maryland
Major: Web Design
Certificate
1996-2005
Coppin State University
Baltimore, Maryland
Major: Chemistry/Mathematics
1987-1991
Baltimore Polytechnic Institute
Baltimore, Maryland
High School Diploma
CAREER EXPERIENCE:
To incorporate my diverse training, education and 15 years administrative and customer service experience to become a great team player. I'm highly motivated, work with minimal guidance and great organizational skills. Excellent communication and interpersonal skills. With the purpose to help an organization move forward on numerous projects. Proficiency with all MS Office products, JavaScript, MS Visual Basics and Cascading Style Sheets(CSS) in designing web pages and decisive under tight deadlines.
2012-2015 New Vision House of Hope,
Baltimore, MD
Men's Transitional Housing Manager
* supervised men in a "family-like" environment with daily tasks that must be completed before exiting the home, to create a
productive daily routine.
* responsible of planning, organizing, and coordinating events, managing household schedules, arranged appointments, supervised property maintenance and completed any other administrative duties.
* assisted the case manager assigned to the men in my house to develop an individually
service plan (ISP), which targets goals that
should be reached prior to and after leaving the program.
* monitored and reported to the Program Housing Supervisor of the daily activities of the house which demonstrated the accountability of the residents within the framework of the program policy.
* utilized the understanding and practicing concepts of establishing strong personal and professional boundaries.
* provided men with comprehensive support services which enabled them to return to independent living, job training and life skills.
2007- 2011
Coppin State University,
Baltimore, MD
Organic Chemistry Laboratory Assistant
* setup laboratory for assigned lab per professor.
* cleaned and maintained lab equipment.
* create solutions per SOP's and professor instructions.
* answer questions from students about the lab.
* assist the professor in grading lab reports.
* tutor 20-30 undergraduate students in General Chemistry I, II and Organic Chemistry I, II.
2001-2007 SAVINGS FIRST MORTGAGE,
Owings Mills, MD
Mortgage Broker
* evaluate credit reports of homeowners who are looking to refinance on existing mortgage.
* according to credit score, I find appropriate lenders.
* draft all loan agreements and forward them to our underwriting department.
* follow the loan traffic and attend the loan closing with our attorney.
1998-2000 CITY OF BALTIMORE EMPLOYEE BENEFITS DIVISION
Baltimore, Maryland
Benefits Clerk
* provided proactive risk management advice to existing clients resolving client issues before they become "problems".
* collected all necessary enrollment applications and documentation required.
* processed enrollment changes and created accurate,easy-to-read comparison spreadsheets of plans and rates.
* performed due diligence when shopping for coverages and rates of prospects and existing client renewals, including coverage compliance.
* prepared Open Enrollment PowerPoints and proficient with all MS Office products while maintaining confidentiality and working in a decisive manner under tight deadlines.
* designed marketing campaigns for client development and retention by shopping for plans and rates with all carriers.
* responsible for the day-to-day servicing of new business and existing accounts while maintaining an excellent filing system.
* acted as the first line of response for all inquiries from clients, prospects and carriers.
* performed other functions or tasks as directed by management.
1991-1996 UNITED STATES AIR FORCE
Inventory Management Specialist
* received, stored and issued aviation repair parts to numerous organizations.
* responsible for an inventory worth $12 million.
* issued chemical warfare equipment to airan being deployed Iraqi, Somali, Libya and Afghanistan.
Contact this candidate