Breasia Calloway – Updated */****

BREASIA CALLOWAY

DALLAS, TEXAS 75232

469-***-****

ac5764@r.postjobfree.com

SKILLS:

To seek a position within your company where I can implement my knowledge, skills, and abilities to benefit a company with the opportunity to advance within SKILLS:

Interpersonal: Professionalism, Verbal and Written Communication, Collaborative, Motivated, Ambitious, Reliable, Proactive, Customer Focused, Safety Oriented

Industrial: Leadership, Customer Service, Administrative, Clerical, Technical Support

Computer Applications: Proficient in Microsoft Excel and Word, Typing EXPERIENCE:

Outbound Administration

XPO Logistics – Dallas, TX

February 2018 - Present

DUTIES:

Manages and maintains data entry; utilizes Microsoft Word and Excel to complete and maintain inventory records

Demonstrates knowledge of using WMS systems while scheduling live load appointments; Utilize REDPRAIRIE, PRMS, and SAP

Provides professional communication while assisting others

Assists with product research and cycle count

Demonstrates prioritizing skills to meet tight deadlines Driver

Lyft – DFW, TX

October 2017 - Present

DUTIES:

Responsible for payroll and timekeeping via taxes; audit reports

Assists 20 passengers to their requested destination per week

Provides professional communication while greeting and assisting customers

Demonstrates professional customer service to ensure customer satisfaction

In compliance of company’s policies and procedures Breasia Calloway – Updated 6/2018

Customer Service Representative

TitleMax of Texas – Duncanville, TX

November 2016 – October 2017

DUTIES:

Handles over 100 inbound calls on a daily basis; exceeding the 80 count call daily goal

Responsible for scanning documents, placing liens on titles, creating new loans, and appraise vehicles; implements marketing strategies

Processes payments following company’s procedures

Provides outstanding customer service; building positive rapport with customers

Manage customer accounts to ensure transactions and private details remain secured Technical Support Representative

Telvista – Farmers Branch, TX

June 2016 – November 2016

DUTIES:

Provides technical support for multiple devices; maintaining 150 inbound calls daily

Demonstrates service knowledge to accurately educate customers

Demonstrates knowledge of reconfiguring IP addresses (Static, DHCP)

Attended Business Systems Training; Avaya, Outlook, Vmware, and Microsoft Word

Performs data entry; completes tickets, compile reports, and conduct audits Head Waitress

Outback Steakhouse – DeSoto, TX

January 2015 – June 2016

DUTIES:

Responsible for money management, distribution, and tracking sale counts

Demonstrates leadership skills while training about 10 employees; planning and executing employee engagement activities

Provides professional communication while greeting and assisting customers with their order

Assists management with creating packets for training and new hire orientation

Demonstrates inventory control knowledge while handling supplies Breasia Calloway – Updated 6/2018

Call Center Representative

PFS Web – Dallas, TX

September 2015 – May 2016

DUTIES:

Assists customers’ inquiries utilizing sound judgment to resolve disputes

Places order tracking to ensure proper tracking information; tracks shipments via USPS, FedEx, and UPS

Handles inbound calling following procedures

Provides exceptional communication while greeting and assisting customers with website problems

Secures sensitive personal and financial information RF Scanner – Clerical Representative

Chrysler – Carrollton, TX

2014 – 2015

DUTIES:

Gather data to compile productivity and operational reports for warehouse management; audit for content and accuracy

Maintain a close working relationship with talent management

Trained employees to accurately use RF scanners and warehouse duties

Utilizes Excel spreadsheets and inputs data into a database

Provide general office support

Sales Associate

Family Dollar – Mattydale, NY

2013 – 2014

DUTIES:

Maintains a safe and secure work establishment; monitors sales floor for theft activities

Enforces company policy and procedures on risk control and inventory control

Maintains stock to ensure organization throughout the store

Provides professional communication while greeting and assisting customers

Responsible for money management while processing transactions Breasia Calloway – Updated 6/2018

Sales Associate

Byme Dairy – Mattydale, NY

2013 – 2014

DUTIES:

Serves as a gas attendant; inputs accurate data to the proper pump

Processes monetary transactions

Monitors store floor for theft activities

Verifies ages for tobacco sales

Responsible for preparing food and serving customers Waitress - Hostess

Denny’s – Mattydale, NY

2011 - 2013

DUTIES:

Processes all monetary transactions; manage sales to meet quotas

Assist customers; sitting guests and taking orders

Prepares quality food to be served to guests

Provides exceptional customer service to ensure positive customer experience

Adhered to OSHA regulations and company’s policies and procedures CERTIFICATIONS AND EDUCATION:

Obtained Certificate: ServSafe and CPR

January 2018

Obtained High School Diploma

Cicero North Syracuse High School – Cicero, NY

2012

Some College Education – Communications and Psychology Onondaga Community College – Syracuse, NY

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