Customer Service Sales
Resume:
Breasia Calloway – Updated */****
BREASIA CALLOWAY
DALLAS, TEXAS 75232
*********@*****.***
SKILLS:
To seek a position within your company where I can implement my knowledge, skills, and abilities to benefit a company with the opportunity to advance within SKILLS:
Interpersonal: Professionalism, Verbal and Written Communication, Collaborative, Motivated, Ambitious, Reliable, Proactive, Customer Focused, Safety Oriented
Industrial: Leadership, Customer Service, Administrative, Clerical, Technical Support
Computer Applications: Proficient in Microsoft Excel and Word, Typing EXPERIENCE:
Outbound Administration
XPO Logistics – Dallas, TX
February 2018 - Present
DUTIES:
Manages and maintains data entry; utilizes Microsoft Word and Excel to complete and maintain inventory records
Demonstrates knowledge of using WMS systems while scheduling live load appointments; Utilize REDPRAIRIE, PRMS, and SAP
Provides professional communication while assisting others
Assists with product research and cycle count
Demonstrates prioritizing skills to meet tight deadlines Driver
Lyft – DFW, TX
October 2017 - Present
DUTIES:
Responsible for payroll and timekeeping via taxes; audit reports
Assists 20 passengers to their requested destination per week
Provides professional communication while greeting and assisting customers
Demonstrates professional customer service to ensure customer satisfaction
In compliance of company’s policies and procedures Breasia Calloway – Updated 6/2018
Customer Service Representative
TitleMax of Texas – Duncanville, TX
November 2016 – October 2017
DUTIES:
Handles over 100 inbound calls on a daily basis; exceeding the 80 count call daily goal
Responsible for scanning documents, placing liens on titles, creating new loans, and appraise vehicles; implements marketing strategies
Processes payments following company’s procedures
Provides outstanding customer service; building positive rapport with customers
Manage customer accounts to ensure transactions and private details remain secured Technical Support Representative
Telvista – Farmers Branch, TX
June 2016 – November 2016
DUTIES:
Provides technical support for multiple devices; maintaining 150 inbound calls daily
Demonstrates service knowledge to accurately educate customers
Demonstrates knowledge of reconfiguring IP addresses (Static, DHCP)
Attended Business Systems Training; Avaya, Outlook, Vmware, and Microsoft Word
Performs data entry; completes tickets, compile reports, and conduct audits Head Waitress
Outback Steakhouse – DeSoto, TX
January 2015 – June 2016
DUTIES:
Responsible for money management, distribution, and tracking sale counts
Demonstrates leadership skills while training about 10 employees; planning and executing employee engagement activities
Provides professional communication while greeting and assisting customers with their order
Assists management with creating packets for training and new hire orientation
Demonstrates inventory control knowledge while handling supplies Breasia Calloway – Updated 6/2018
Call Center Representative
PFS Web – Dallas, TX
September 2015 – May 2016
DUTIES:
Assists customers’ inquiries utilizing sound judgment to resolve disputes
Places order tracking to ensure proper tracking information; tracks shipments via USPS, FedEx, and UPS
Handles inbound calling following procedures
Provides exceptional communication while greeting and assisting customers with website problems
Secures sensitive personal and financial information RF Scanner – Clerical Representative
Chrysler – Carrollton, TX
2014 – 2015
DUTIES:
Gather data to compile productivity and operational reports for warehouse management; audit for content and accuracy
Maintain a close working relationship with talent management
Trained employees to accurately use RF scanners and warehouse duties
Utilizes Excel spreadsheets and inputs data into a database
Provide general office support
Sales Associate
Family Dollar – Mattydale, NY
2013 – 2014
DUTIES:
Maintains a safe and secure work establishment; monitors sales floor for theft activities
Enforces company policy and procedures on risk control and inventory control
Maintains stock to ensure organization throughout the store
Provides professional communication while greeting and assisting customers
Responsible for money management while processing transactions Breasia Calloway – Updated 6/2018
Sales Associate
Byme Dairy – Mattydale, NY
2013 – 2014
DUTIES:
Serves as a gas attendant; inputs accurate data to the proper pump
Processes monetary transactions
Monitors store floor for theft activities
Verifies ages for tobacco sales
Responsible for preparing food and serving customers Waitress - Hostess
Denny’s – Mattydale, NY
2011 - 2013
DUTIES:
Processes all monetary transactions; manage sales to meet quotas
Assist customers; sitting guests and taking orders
Prepares quality food to be served to guests
Provides exceptional customer service to ensure positive customer experience
Adhered to OSHA regulations and company’s policies and procedures CERTIFICATIONS AND EDUCATION:
Obtained Certificate: ServSafe and CPR
January 2018
Obtained High School Diploma
Cicero North Syracuse High School – Cicero, NY
2012
Some College Education – Communications and Psychology Onondaga Community College – Syracuse, NY
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