Home Health Customer Service

Pallavi Kale

Objective

Seeking a Human Resources Generalist/ Coordinator position with an organization offering professional growth and development. I have over 8 years of experience in Human resources.

Experience

Allied 247 Inc. Lake Mary, FL 8/14- Present

Placement of Allied Health professionals primarily in sub-acute care facilities.

Health Care Recruiter

Full Cycle Recruiting

Recruiting for Allied health professionals (Occupational Therapist, Physical Therapist, COTA, PTA, Respiratory Therapist, Rehab DOR and Speech Language Pathologists) 10-15 candidates in billing

Resulting 8k-10k weekly for company exceeding expectation

Sourcing Candidates through different Job Websites

Working Closely with President of company on new candidates and day to day functions

Compensation Negotiation

Assisted in credentialing/on boarding process- Verified references and professional licenses

Training and development of new employees

Staffing Candidates for Various Facilities- LTAC’s SNF, Acute Care, In Patient/Outpatient

Responsible for conducting pre-Screening interviews and qualifying candidates for prospective employers

Maintaining Applicant tracking system

Employee Relations Disciplinary Counseling candidates- employee performances

Maintenance and Assisted in making sure all employees are in compliance

Account Management- For Different Settings

E&J Staffing Solutions, Inc. Kissimmee, FL 4/14- 7/14

Health care virtual recruiting temp staffing agency.

Staffing Consultant/Human Resources Coordinator

Recruiting for Genesis Health Care and CDCR all health care professionals

Job posting through Craigslist, ZipRecuiter and Calijobs

Sourcing candidates

Scheduling shifts for Genesis employees through StafferLink

Staffing CDCR candidates through Stafferlink

Responsible for pre-screening and qualifying candidates

Obtained and verified references for all health care professions

Conducted criminal background checks and scheduled drug tests through Universal Back Ground

Compensation Negotiation

Centerlight Health Care Systems, FNA Beth Abraham, Bronx NY 07/13-09/13

One of the largest comprehensive, not-for-profit healthcare organizations in the country

HR Coordinator/Recruiter (Contract)

Recruiting for Allied Health Professionals (Dir of Nursing, RN's, Dieticians, CNA's)

Sourcing candidates

Assisted with Onboarding process through Hireright

Responsible for qualifying and pre-screening candidates

Interviewing candidates for various health care union (1199) worker positions

Customer Service/ Administrative Duties (faxing, filing, copying, printing)

Assisted with new hire orientation/prepared new orientation packets

Responsible for managing internal Sharepoint site

Better Home Health Care, Forest Hills NY 02/10 - 05/13

Home Care Agency that provides home health aides for home care services

HR Coordinator

Maintains field employees (150-200 employees) compliance records set forth by DOH, HIPAA and JCAHO. Following compliance rules resulted in a higher retention rate

Generating reports detailing the field employees expiring requirements allowing the minimum of 30 days’ notice (adhering to company hiring standards)

Interviewed and hired potential Home Health Aides Exit Interviews conducted

Maintained I-9, W-4 documentation, e-verify

Obtained and verified references for Home Health Aide training classes and orientation

Verification of HHA/PCA certificates

Maintained HCR (Home Care Registry)

Scheduled applicants for DOH Fingerprinting

Conducted Criminal History record check

Maintained Exclusion reports such as EPLS, OMIG and OIG

Prepared for DOH, VNS and JCAHO Audits, surveys and inspections

Maintained 100% compliance on all Audits, surveys and Inspections

Processed Workers Compensation/ Disability paperwork

Behavioral/ Disciplinary counseling for field employees

Responsible for developing, implementing and tracking recruitment /retention activities

Attended Job fairs and other venues for recruitment which resulted in a 20% increase in applicants

Participated in unemployment hearings

Participated as a member of the Professional Advisory Committee and Quality Assurance program

Performed various customer service and administrative tasks

Amtex Systems, Inc, New York, NY 10/07- 01/09

A leading provider of I.T. consultants and end-to-end software solutions across a variety of industries.

HR Assistant

Prepared and reviewed work visa documentation for employees. Included complete processing of original, transfer, extension, renewal and termination of H1 visas

Performed complete Green Card status processing which included advertising, recruitment, salary verification, and multiple agency correspondence

Coordinated medical and dental benefits for approximately 250 employees.

Managed care and maintenance of Amtex employee housing facilities. Included monthly evaluation visits to two off-site NJ locations

Coordinated travel arrangements for employee consultant interviews. Reviewed and validated all travel expenses

Maintained personnel files. Included updates to I-9 and W-4 documentation; termination file maintenance

Performed all new-hire orientations. Involved extensive assimilation training for foreign/immigrating employees

Drafted reference and request letters on behalf of Amtex consultant employees. Included loans and personal licenses; family visa petitions; employment verifications and professional references

Performed office management duties and procurement of all supplies

Managed employee dispute resolution

Education

Dowling College, Oakdale, NY - B.S. Major: Business Administration 1994

Skills: HHA Exchange, E-verify, Sandata, Santrax, WordPerfect; Microsoft Word, Excel, Outlook, Gmail, proprietary software includes AutoTown, T.O.P.S., MMT and CAS.

Languages- Marathi, Hindi, Urdu and Spanish

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