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Sales Engineer

Location:
Houston, TX
Salary:
100,000/year
Posted:
July 11, 2018

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Resume:

Objective: **** Eldridge Pkwy Apt ****, Houston TX, 77077 c:925-***-**** email:Ana darlenevm@Darlene gmail.Vivas com To develop my career in a challenging position which will allow me to improve internal industrial processes and systems by means of the efficient use of automation and business intelligence tools. Summary:

• Electronic Engineer with experience in Oil & Gas Upstream automation processes and artificial production methods (Gas Lift, ESP, and Rod Pump), well tests, separation, transport, and warehousing.

• Wide experience of PI System infrastructure, integration and solutions.

• Pursuing interest to improve and develop different kinds of processes by means of simulation and control tools.

• Knowledge in Business Intelligence Microsoft tools.

• Bi-lingual: spoken and written Spanish and English.

• Knowledge of design of artificial intelligence techniques applied to industrial processes: Expert Systems, Neural Networks.

Skills:

SW design and development

methodologies:

Object oriented programming paradigm, service oriented architecture (SOA), BI Engineering Real tools: time data Design management: tools: UML, MS MS PI System Power Project, Rational Infrastructure, Pivot MS Unified Visio, & Power Eclipse, Process BEA View. Tuxedo, BEA (RUP)WebLogic, METRICA SAP, ORACLE Workshop, 3 and BOOM. IBM Rational Tools Programming Languages: J2SE, J2EE, Visual Basic, SQL, HTML OS, Application Server and

Other Solutions: Windows (2008 R2, XP, 7, 8), UNIX (Solaris), BEA WebLogic Application Server, Industrial Computing: Glassfish. PLC, RTU, SCADA and DCS tools Process Simulation Tools:

Back office system:

Customer Relationship

Management tool

MATLAB, LabView

SAP

MS-CRM

Education:

• Bachelor’s Degree in Electronic Engineering, Universidad Nacional del Táchira. Táchira–Venezuela. May 2002 Experience:

OSIsoft, LLC (Software Development Industry, USA) Jan 2009 – Present Sales Account Manager Sep 2015 – Present

• Manage the entire sales cycle of strategic opportunities in a defined territory; including requirements gathering, product recommendations, proposal generation, pipeline management, and deal closing;

• Direct the selling of OSIsoft software products and services by managing all existing and prospective customers in the defined territory;

• Build and execute territory and account plans by incorporating fundamental enterprise software sales strategies that deliver accurate sales forecasts;

• Drive the expeditious resolution of key customer complaints and problems;

• Leverage OSIsoft global alliances and local partner relationships that positively influence purchase of OSIsoft products and services;

• Manage the utilization of available internal resources in marketing, technical, and sales support to meet prospects' individual sales goals;

• Provide assistance to OSIsoft sales teams and Enterprise sales executives related to global accounts existing within the territory;

• Direct the development and maintenance of knowledge of industries, trends, and issues to effectively align and apply OSIsoft's technologies to meet customers' business goals;

• Lead sales presentations and address the business needs of customers by proposing technology-based solutions;

• Manage current customer communication in their native language of Spanish during their annual renewal of support and maintenance of their PI infrastructure;

• Direct the contacting and introduction of company products to potential customers in specific Spanish territories;

• Collaborate with internal departments in the field to support customer requests in Spanish;

• Mentor new team members in Spanish on specific tasks and duties of the Sales role Inside Account Manager May 2014 – Aug 2015

• Managed the entire sales cycle of transactional business in the defined territory including requirements gathering, product recommendations, proposal generation, pipeline management and deal closure.

• Daily use of CRM (Customer Resource Management) recording outbound calls, customer connects, sales activities, active opportunities and deals closed

• Developed and maintained a sufficient knowledge of OSIsoft technologies and how they are applied to targeted industries

• Provided web based product presentations and demonstrations Inside Sales Representative May 2012 – May 2014

• Responsible for heavy outbound calling to current and prospective customers

• Up-sold OSIsoft software products and services by calling on existing customers in the defined territory

• Provided lead development for targeted companies by identifying key contacts, business drivers, budgeting process, and purchasing timeline.

• Worked closely with marketing on targeted campaigns, understanding the objectives and executing the tactical plan to meet defined goals.

Field Services Engineer – Mexico Office Jan 2009 – May 2012

• Provided first-line technical support via phone, e-mail, and web to licensed customers of all OSIsoft products, including NOC

• Troubleshot complex technical problems by performing in-depth research and analysis, developing test scripts, and reproducing customer-observed product behavior

• Logged details of all cases including research completed, e-mail exchanges, and steps taken during each transaction, through the resolution and closure of the case

• Escalated issues to engineering as needed to ensure timely and satisfactory resolution for the customer

• Assisted customers on-site with the installation, deployment and use of OSIsoft technologies

• Performed remote installs of PI software

• Prepared and maintained engineering reports and customer-specific documentation

• Developed, maintained and conducted training classes on OSIsoft technologies

• Presented and/or provided technical support at User Conferences, Developer Conferences and Regional Seminars.

• Assisted in producing materials for customer events. Other roles:

* Tech Support Engineer and Training Coordinator for local and Spanish-speaking customers Petroleos de Venezuela, SA (PDVSA) (Oil & Gas Industry, Zulia - Venezuela) May 2004 – Nov 2008 Automation Engineer

• Real Time DB PI System Manager.

• PI System Integration, through the installation and tuning of different interfaces based on uniint (Universal the Interface): SCADA Wonderware Arquestra (PI OPC Interface), DSC RSLink (migration from PI RSLink to PI OPC Interface), SCADA SINAUT SPECTRUM (PI ICCP Interface), different systems based on MODBUS protocol (PI MODBUS Interface) and SCADA DELTA V (PI to PI Interface).

• Development of graphical displays in PI ProcessBook for modeling and maintenance of Upstream Processes.

• Development of daily production reports using real-time and historical data from PI System by means of PI DataLink.

• Analysis and documentation of existing oil & gas business processes. Identification of opportunities for business process improvements based on RUP methodology.

• Analysis of oil & gas business issues for the design of technical solutions. Development of requirements for capital investment projects.

GRUPSA Inmobiliaria (Real Estate, Táchira - Venezuela) Mar 2003 – Apr 2004 Systems Analyst

• Maintenance of existing computer programs by making modifications as required

• Identification of technical problems, processes and solutions

• Writings, modifications, integrations and tests for software codes Petroleos de Venezuela, SA (PDVSA) (Oil & Gas Industry, Zulia - Venezuela) Nov 2001 – Dec 2002 Informatics Consultant & Computer Programmer

• Designed of real-time applications using UML

• Development of applications in J2EE platform

• Assistanced in the collection and documentation of user's requirements Petroleos de Venezuela, SA (PDVSA) (Oil & Gas Industry, Zulia - Venezuela) Apr 2001 – Nov 2001 Internships

Thesis Topic:

“Analysis and design of an application to optimize the chemical injection process dehydrating” Pillsbury de Venezuela C.A. (Food Industry, Aragua, Venezuela) Aug 2000 – Dec 2000 Internships

• Programming on package dispenser machines COLIMATIC

• Calibration of Safeline metal detectors

• Study and programming of Allen Bradley Programmable Logic Controllers SLC 150

• Elaboration of the Loma Detector operation manual.



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