Cynthia D. Garza

*** **** ******* ****

Dover, De 19901

Phone: 302-***-**** or cell 302-***-****

Email – ac571s@r.postjobfree.com

Resume Headline: Skilled Customer Support with Excellent Work Ethics

CAREER OBJECTIVE

Obtain a challenging position in a customer-oriented company who will challenge me to demonstrate my knowledge, skills and create room for professional growth. I am searching for the right opportunity with an employer that recognizes me as an asset to the organization and allows me to engage my various abilities to encourage the company’s success.

Professional Experience

McDonalds Restaurant: 08/2012– Present

Support Customers in their dining experience.

To enhance the traditional restaurant experience so the company excels in the food service market.

Cashier, back line cook, cleaning dining area.

Over see line operations and food preparation quality.

Delaware E-Z - Pass: 10/06 - 08/2007

Customer Service Representative

Support EZ Pass customer support.

Questions, Inquires and the benefits of using EZ pass virus the traditional payment method.

Enroll new customers to utilize the EZ pass benefit.

I am well rounded in the support of EZ pass activation, replacement, statements, updating customer information on the network and meeting the customer request until satisfied.

Bank of America: 06/2004 – 12/2004

Temporary Position educating the customer using:

Application review and approval

Credit card benefits

Debit card usage

Increase credit card limits depending on customer usage and payment history.

Beneficial National Bank, USA: 12/1993 – 08/1996

Inbound Customer Service Reprehensive

Left position after having child birth as stay at home child care.

Education:

University of Delaware: 08/1984 – 02/1989

Bachelor of Arts and Economics

Bilingual Fluent English and Fluent Spanish: Read and Write

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