Ifeoma Woods

OBJECTIVE

To obtain a positon that will allow me the opportunity to enhance and utilize my administrative and management skills all while bringing a positive attitude, organized approach, excellent time management, and a desire to succeed in a fast-paced environment. Also providing me with the opportunity to grow professionally through my willingness to learn and contribute to my work environment.

KEY COMPENTENCIES

Organization Skills

Strategic/Contingency Planning

Administrative Professional

Excellent Communication Skills

Detail Orientated

Database & Record Mgmt

Reports & Spreadsheets

Data Entry

Energetic and Driven

Strong Written and Oral Communication

Telephone & Front Desk

Customer Service

Bookkeeping

Office Maintenance

Schedule Management

EXPERIENCE

South Shore Harbour Resort – League City, TX 03/2016 – Present

Front Desk Agent

Greet and register arriving guest, assign appropriate room to suite needs of each guest.

Activate codes for electronic keys.

Prepare paperwork for outgoing faxes and courier packages and manage shipping and receiving activities.

Compute bills, collect payments, and make changes for customers.

Make and confirm reservations.

Record guest comments or complaints, referring customers to managers as necessary.

Answered customer’s calls and guided them by solving their predicaments.

Handle all administrative function on shift.

Provided excellent customer service the expenditure of the guest and added it to guest bill of payment.

Guaranteed guest of a full hospitable service that would entice them to visit the hotel again.

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

Burnett Specialists – Houston, TX 05/2015 – 06/2015

Receptionist/ Convention Support/ Data Entry

Answer phones and greet visitors.

Provide exceptional customer service by servicing high-volume registration area.

Process and collect payments while verifying identity in order to issue badges for the event.

File and scan various paperwork and handle confidential information.

Assist wherever needed to ensure that the event runs smoothly.

Stay At Home Mom/ Caregiver 06/2012 – 05/2015

I’m a stay at home mom and now ready and looking for the best job opportunity for my future.

Meador Staffing 02/2012 – 06/2012

Receptionist (Contract)

For Meador Staffing I worked at the Crown Plaza working with the scentsy scented candles conference doing registration.

My last assignment was working at Advanced Containment Systems answering phones, data entry and AP/ AR matching invoices with purchase order numbers to enter into software system medlin, made copies and also assisted with HR payroll.

Stay At Home Mom/ Caregiver 03/2006 – 02/2012

I’m a stay at home mom, and I also took care of a sick love one and I did this for six years.

Resource Staffing 04/2002 – 03/2006

Receptionist/ Administrative Assistant (Contract)

I have worked at various companies through Resource Staffing: Newark Homes, Molina Healthcare, Dignity Corporate, and Enterprise Corporate Office, Subsea 7 among other companies through Houston Area.

Responsible for providing receptionist and administrative support to multiple departments based on assigned client.

Providing assistance with incoming call flow to ensure customer interactions and satisfaction is maintained.

Assist with special projects, such as billing, account receivables/payables, and order fulfillment for office supply maintenance.

Providing assistance with report generation using a variety of application within the Microsoft Office Suite (Excel, Access, and Power point).

Responsible for overall office management not limited to scheduling and clerical support.

Enron Corporation (Easi Documents Integration) 10/2000 – 04/2002

Operations Associate - Central Communications Area (Switchboard)

Responsible for daily data entry of records as directed by the supervisor on duty, controlled multi-line central PBX switchboard for global and inner office communications.

Responsible for the scheduling and documentation of assignments to be completed by Facilities Maintenance.

Responsible for coordination and implementation of office events for both the PBX / Facilities Maintenance departments.

Scanning of heavy volume documents.

Broocks, Baker & Lange, L.L.P. 09/1998 – 10/2000

Receptionist/File Clerk

Responsible for preparing professional correspondence in the areas of bankruptcy, corporate, civil and medical law.

Organized and maintained individual office and client files, scanning documents, records, manuals, and other related materials for an office of attorneys and paralegals.

Scheduled appointments and meetings for attorneys prepared and scheduled conference rooms for meetings, depositions, and mediations.

Responsible for answering and transferring calls using PBX multi-line system and greeting clients.

EDUCATION

Jack Yates High School - Houston, Texas

Diploma

J's Beauty College - Houston, Texas

Specialized Training - Licensed Cosmetology

Contact this candidate