Assistant Customer Service

Dynamic, transformational, paradigm creating leadership career combining both general management and technological responsibilities within competitive organizations and markets. Outstanding presentation, communication and cross-cultural diverse management skills. Entrepreneurial attitude, energy and style have yielded positive results in productivity, staff development and empowerment. Key abilities include:

Instrumental Analysis, GC/MS, GC, UV-VIS, FTIR, lab database and statistical application software; Microsoft Word, Excel, Powerpoint

Time Task, and efficiency proficient

Detail oriented with extreme attention to detail

Performing analytical chemistry assays based on new and existing methodologies

Operating analytical instrumentation such as HPLC, GC, GC/MS FTIR. Titrator, Practice Size Analyzer

Developing, establishing, and validating analytical testing methodology used to control raw materials, production intermediates, and final products

Writing technical reports to document analytical methods

Transferring documented analytical methods to the QC department

Coordinating off-site testing as necessary

Performing thermal hazards testing

Conducting testing of analytical samples for the Chemical Development Department

EDUCATION:

Xavier University of New Orleans, Bachelor of Science Chemistry 2002

New Orleans Center for Health Careers, License Practical Nurse 1998

New Orleans Flight Academy – Private Pilot 2006

PROFESSIONAL EXPERIENCE:

Customer Service

Assisting customers, complying with all FAA requirements, and performing team work with coworkers to ensure a smooth flight.

Adhering to all Potable water complaints including home visits to evaluate water systems

Research:

Analyzed volatile organic compounds in water by purge and trap via capillary column gas chromatography. Measurement of purgeable organic compounds in water by capillary column gas chromatography/mass spectrometry. Analyzed drinking water and river samples for pesticides by solid phase extraction and GC/MS analysis. Performed diagnostic immunoassay extraction for rapid assay analysis of pesticides.

Production of the yearly reports. Wet chemistry.

Developed formulas, processes, and methods for organic and inorganic material found, analyze, calibrated equipment, validate and interpreted analytical results

Conducted research on Alu/Alu recombination troubleshooting responsibility in correlating organic with processing problems

Develop a model system to measure stress induced DNA damage via Alu/Alu non-homologous recombination

Evaluate vectors for laboratory operations and for further use in the development of non-homologous recombination and to fulfill product use

Provide knowledge-based solutions and are empowered to make appropriate decisions

Operational knowledge of analytical instrumentation such as HPLC, GC, GC-MS, FTIR, UB-VIS equipment, and data stations required.

Demonstrated computer literacy, including word processing, spreadsheets, structural drawings, and databases preferably in a Windows environment

Testing of grains, oils, and fats, which detailed the use of the vacuum oven, NIR for protein content, PH and phosphorus, granulation, metal analysis, impurities, infestation, insecticides and iron.

EMPLOYMENT HISTORY:

Khem Chemical Real Estate and Development

&Real Estate Investment Group 2001- Present

Thionville Laboratories: Chemist FDA (Approval International Metric Reporting)

Harahan, La: Sub-Contractor: 11/2010 – 05/2011

Air-Tran Airways: Flight Attendant

Hartsfield Jackson International Airport: 09/2008 – 11/2010

Sewerage and Water Board: Chemist II

New Orleans, La 11/2003 – 08/2008

Tulane Research Center: Research Assistant

New Orleans, La 06/2000 – 08/2003

Research Assistant: Physical Chemistry Laboratory

Xavier Univ. New Orleans 01/1999 – 06/2000

Past Work also includes working for Odyssey Hospice and Advantage Nursing

From 1998-2002 (LPN)

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