Customer Service Representative
Resume:
Julie Oerline
Customer Service Specialist
Modesto, CA 95350
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Personal Shopper
Neighborhood Market - Turlock, CA
January 2018 to June 2018
Greeted customers, answered questions provided escort services to locate products within all areas of the store. Accurately fulfilled multiple online grocery orders simultaneously. Utilized handled computer to identify, select and scan items into orders. Inspected each item selected to guarantee customer always received fresh quality products and insured proper temperatures were maintained for products from all temperature zones. Dispensed orders to customers expediently upon their arrival for pickup, making sure to review each variation with customer. Recognized for providing superior customer service(Happy to Help Award) within first 60 days. Court Clerk I
Stanislaus County Superior Court - Modesto, CA
September 2006 to April 2007
Entered court cases into computerized system utilizing the Penal, Health & Safety, Municipal and Traffic codes. Created case files, dockets, and other documents pertinent to proficient progression through the courts calendar. Accurately documented court proceedings.Provided exemplary service to internal and external customers in person, by phone, and via email. Maintained required level of confidentiality at all times
Family Services Specialist
Stanislaus County Community Services Agency - Modesto, CA September 2005 to April 2006
Determined eligibility for multiple public assistance programs. Collected data from customers, utilized Local, State and Federal information systems to verify customer data. Processed quarterly reports and maintained customer files. Required to maintain knowledge of multiple public assistance programs to certify customer compliance as well as ensure customers receiving the maximum benefits available to them. Maintained customer confidentiality at all times. Various Temporary Positions
Kelly Services - Modesto, CA
January 2005 to September 2005
Performed various clerical duties in multiple settings on a temporary basis. Balanced accounts payable and receivable, maintained payment records utilizing manual as well as computer systems. Answered incoming calls for service and information. Required to quickly learn all functions of each position. Dispatcher / Office Manager
SAS Security - Modesto, CA
July 2001 to January 2005
Dispatched patrol and standing security officers stationed at multiple contracted sites throughout the county. Received, prioritized, and dispatched incoming calls for service. Generated nightly reports for clients detailing officer activities and observations. Generated schedule for office staff as well as security officers. Created training materials, company forms, and policy & procedure manuals. Senior Customer Service Representative
AAA California State Automobile Association - Livermore, CA May 1999 to June 2001
Answered incoming calls in a call center environment. Worked in Member Services and Emergency Road Services departments simultaneously via dual ques. Assisted with training new representatives.Participated in customer service training seminars. Founding member of the "Good Times Committee", employee recognition & reward program. Assisted in implementing new policies and procedures.Informed customers of new products and services available to them. Awards and Acknowledgments
• Certificate of Achievememt for Providing Extraordinary Customer Service Education
Associates of Arts in Human Services
Modesto Junior College - Modesto, CA
2002 to 2004
Associates of Arts in Social and Behavorial Science Modesto Junior College - Modesto, CA
2002 to 2004
Certificate of Completion in Medical Assisting
Andon College - Modesto, CA
1995 to 1996
Diploma in general education
Turlock High School - Turlock, CA
1991 to 1995
Skills
Typing 60 wpm, Telephone Etiquette, Customer Service, Computer Literate Awards
Certificate of Achievement
Extraordinary Customer Service
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