Service Representative Customer Care

ERNESTINE L. ROGERS

**** ********* *** **

Roanoke, VA 24017

Phone: 540-***-****

*********.********@*****.***

Objective:

To obtain an position in office operations, with the opportunity for growth

Relevant Skills:

Cashier Attendant

Assisted customers with purchases and the operation of gas pumps

Maintained inventory and performed light janitorial duties

Performed audits on cash register

Customer Service Representative/Office Associate

Answered phones, filed, faxed, copied, and performed other general secretarial duties

Greeted clients and keyed information into the company's data base

Answered inbound calls and made outbound calls to answer questions about products, sales, and delivery

Handled customer complaints by researching and resolving issues

Verified timely payments from insurance companies and proper claims processing

Handled customer’s complaints and worked with the customers to rectify account problems

Assisted Medicare clients with filling their insurance applications

Provided information in response to products and services

Responsible for credit verification for clients requesting to open a new account

Responsible for making daily bank deposits

Recovery Specialist

Called bank clients regarding delinquent accounts to make payment arrangements

Researched client accounts to reallocate funds to pay delinquent accounts

Provided excellent customer care while adhering to company guidelines for account resolution

Employment History: from 1980 to present

AAA

Pizza Inn

Atlantic Credit and Finance

Stop-In Food Stores

Apple Market

Orvis

Room Store

Special Skills and Accomplishments:

Successfully owned and operated an in-home daycare for two years

Volunteered occasionally at the Virginia Employment Commission for three years

Managed production lines for 16 years

Has been the recipient of an Employee of the Month Award

References Available Upon Request

Contact this candidate