SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

CHRISTINA HERNANDEZ

ac56rx@r.postjobfree.com

Recuting with background as mentor and customer service repersentive looking to join a growing entrepreneurial organization as part of the executive team. Customer service rep with more the 25 years of experience. Computer proficient

Training and development

Client-focused

Results-oriented

Quick learner

Staff training and development

Customer service expert

Effective team player

Banking and financial services

background

Strong organizational skills

Dependable and reliable

Flexible scheduling

Energetic work attitude

Adaptive team player

Sharp problem solver

Active listening skills

Time management

Detail-oriented

Organized

02/2017 to 07/2018 Customer Service Specialist

SYKES Boise - Boise, ID

Performed in-depth research to answer more complex questions. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Helped customers select products that best fit their personal needs. Offered direction and gave constructive feedback to motivate team members.

Held each team member accountable for achieving brand and performance goals.

10/2008 to 02/2017 Business Development Representative All American Publishing - Boise, ID

.Worked directly with high school athletic departments, providing them with contracts to receive free products and funds to help with there programs.

.Mentored new hires assisted in the training.

.Conducted interviews assisted in the hiring of new employees. 1990 High School Diploma: general

Guadelupe high school - sanjuan, pr