Customer Service Sales

Kimberly Karolczak

** ******* ****, ***** *****, PA 19344 717-***-**** ************@*****.***

Objective

A young professional who is eager to learn and experience a new career.

Education

ASSOCIATE OF ARTS HARRISBURG AREA COMMUNITY COLLEGE

Major: Business

Minor: Marketing

HEALTH AND NUTRITION PRESENT INSTITUTE OF INTEGRATIVE NUTRITION

Major: Certified Health Coach

Experience

TEL HAI RETIREMENT COMMUNITY 2017-PRESENT

Serve in the healthcare center as a primary point of contact

Oversee specific diets assigned to residents

Responsible for ensuring each resident receives proper nutrition

Develop personal relationships with the residents to aide in their adjustment to retirement community living

Oversee servers to ensure proper handling of food and beverages

Responsible for high standards of cleanliness to be met within the kitchen and dining area

Responsible for ensuring all HIPAA guidelines are followed and met while working within the community

OPERATIONS SPECIALIST LA FITNESS 2014-2017

Assisted in the flow of the workplace and optimized day-to-day activities

Signed up new clients for membership and directed tours of the gym

Responsible for marketing, promoting, and selling memberships

Initiated sales calls and traveled to businesses with free gym passes to promote LA Fitness

Tracked and analyzed sales and operation activity as well as department metrics

Responsible for client account information and collecting payments on past-due accounts via phone

Professionally resolved client complaints and concerns

Provided child care assistance in their Kids Club department

DEPARTMENT SUPERVISOR KOHLS DEPARTMENT STORE 2013-2017

Responsible for implementing programs on store merchandising, including updating the overall look of the store

Responsible for upholding customer service standards and acting as the point person for unresolved customer issues

Responsible for handling overall store sales and generation of profit

Responsible for operational goals to reach a desired profit

Responsible for organizing and managing inventory levels; held accountable for overall losses and discrepancies in the inventory

In charge of all supervising subordinates in terms of job performance and the duties assigned

Responsible for maintaining good business relations with internal and external customers

BAR MANAGER BRICK HOUSE TAVERN AND TAP 2008-2011

Prepare weekly schedules for bartender, barback, and service staff to adequately cover all shifts

Provide coverage in case of employee absence and adjust staffing as necessary to meet business demands

Monitor inventory of beverages to ensure adequate stock is maintained

Oversee cleanliness of staff and physical bar area

Remaining aware of possible health hazards and code violations

Review sales and beverage costs, and oversee accounting with proper cash management

Resolve customer complaints promptly and according to company guidelines

Oversee the preparation of beverages and ensure quality of product served.

MIXOLOGIST AND HEAD BARTENDER COMMONWEALTH COUNTRY CLUB 2006-2008

Serve alcoholic and nonalcoholic beverages to restaurant and bar patrons

Responsible for ensuring the bar was running smoothly and efficiently

Ensure that the bar was stocked with glasses, garnishes, brink mixes, and ice

Process orders from outside vendors

Process and responsibly handle cash and credit card payments from customers

Keep customers happy by quickly meeting their needs for food and drink orders

Stay focused and consistent in a fast-paced environment to ensure the best customer service

Skills

Proficient in Microsoft Office (Word, Excel, and PowerPoint)

Interpersonal, oral, and written communication skills

Responsible, highly organized, and ability to multi-task

Outgoing and professional personality

Detail oriented

Networking

Customer service skills

Ability to work in a fast-paced environment

Self-motivated

Physically adept

Food service

Contact this candidate