Manager Assistant
Resume:
Curriculum vitae
Personal information:
Name Ivan Paunovic
Address ** ******* **** ****** ****
E mail address ********.**@*****.***
Nationality Serbian
Date of birth 20.02.1986
Phone number +971*********
Name employer: “Rotan Beach Hotel” - AbuDhabi
Occupation or position held: Supervisor
Dates (from-to) : February 2018 - present
Job Description:
“TraderVic’s” Bar and Restaurant
“Pregos” Italian Restaurant
-Observes guests and ensure their satisfaction with the food and service.
-Promptly respond to guest with any additional request.
-Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
desserts and drinks, removing courses, replenishing utensils, refilling glasses.
-Prepare mixed drinks for service to your customers table.
-Properly open and pour wine at the table side.
-Adhere to grooming and appearance standards consistently.
-Understands and can communicate products and services available at the resort.
-Must have some familiarity with basic cooking skills.
-Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
-Help other areas of the restaurant such as answering telephones and completing financial transactions.
-Print closing report and drop the cash with the front office / accounts department.
-Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
-Close the shift on the POS terminal.
Name employer: “Burj Al Arab” - Dubai
Occupation or position held: Head Waiter
Dates (from-to) January 2016 – January 2018
Job Description:
“Al Munataha” Restaurant -Fine dining- (Burj Al Arab)
January 2017 – January 2018
-Greets guests and presents them with the menu.
-Informs guests about the special items for the day and menu changes if any.
-Suggest food and beverages to the guest and also try to up sell.
-Take food and beverage orders from the guest on the order taking pads or on the hand held Point of sale ( POS ) system.
-Obtaining revenues, issuing receipts, accepting payments, returning the change.
-Performing basic cleaning tasks as needed or directed by supervisor.
-Filling in for absent staff as needed
-Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
-Communicate to the guest and provide assistance with their queries.
-Co-ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
-Server food and beverage to the guest as per the course of order.
“Scape Restaurant” - California cuisine (Burj Al Arab)
May - January 2017
-Incredible memory with the proven ability to quickly learn all the aspects of new menus and specialities.
-Putting guests at ease, handling large crowds and maintaining composure in stressfull situations.
-Describe menu items, daily specials in detail and provide recomendations when requested.
-Cleaning restaurant before opening and after closing, maintaining dining room to all safety and legal standards.
“JunSui” Asian Buffet Restaurant (Burj Al Arab)
January - May 2016
-Understand and follow specific instructions for the manual set up and break down of the buffet table.
-Ascertain that all dishes on the buffet table are sparkly clean and spotless.
-Make arrangements to ensure that buffet burners are available and in proper working condition.
-Place plates, glasses and forks and spoons on auxiliary tables and replenish them as and when
required.
-Coordinate efforts with the kitchen to ensure timely delivery of food items to the front end.
-Keep a constant check on buffet items to ensure that no “run out” situations arise.
-Maintain a consistent supply of food items and condiments as per the rules of the restaurant.
Work experience:
Name employer: “Kempinski residences & suites Doha”
Occupation or position held: Dining assistant-Waiter
Dates (from-to) October 2012 - April 2015
Job Description:
-Serving food and beveages to guests in assigned fine dinning restaurant, providing a courteous, professional, efficient and flexible service consistent with the standards of the company in order to encourage sales and maximize guest satisfaction.
-Effective communication with kitchen staff regarding customer allergies, dietary needs, and other special requests.
-Accurately recording orders and partnered with team members to serve food and beverages that exceeding guests’ expectations.
-Effectively used items in stock to decrease waste and profit loss.
-Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests.
-Trained and mentored new wait and host staff.
Name employer: “Hotel Splendid” Montenegro
Occupation or position held: Dining assistant-waiter
Dates (from -to) April 2011 - January 2012
Job Description:
-Describe menu items - daily specials in detail and provide recommendations when requested, accurately relay the various ingredients and cooking methods employed.
- Recommended wines and other drinks to guests
-Assisted the manager to clean and close the restaurants after the hours
-Attended monthly staff meetings and training sessions
Name and address of employer Night club “Doc Holliday” Serbia
Occupation or position held Bartender-waiter
Dates (from -to) March 2012 - August 2012
Job Description:
-Responsibile for serving food and beverages to guests at the bar, and for monitoring the bars environment by constantly altering its temperature, lighting, music and TV channels.
Education and training:
High school of agriculture and horticulture “Despot Djuradj” Smederevo, Serbia
Personal skills and competences
Mother tongue Serbian
Other languages English - Fluent
Social skills and competences
I have experience in work with different profiles. I’m always ready to learn something new. I have a good communication skills,patience and enthusiasm, and ability to work in team.
Technical skills and competences
MS Office
Word
Excell
-Reference available upon request
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