Mohamed Abdel Meged Mohamed

Group **, Building **, Madinaty

Cairo, Egypt.

Tel: 002 012*******

Email: ac56m8@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/mohamed-abdel-meged-27937837/

Professional Profile

-An experienced Unified Communications Presales Consultant with a proven track record for delivering unified communications and networking consultancy, design and support services for leading global organizations across Europe.

-Demonstrates in-depth business and technical knowledge, understanding complex requirements and engages with stakeholders to facilitate the shaping of innovative UC solutions.

-Possesses a comprehensive understanding of the latest UC, Video and Contact Center products such as Microsoft Skype for Business, Cisco CUCM/Spark, Avaya, Polycom, Anywhere365, Sonus and AudioCodes SBCs.

-Utilizes multi-lingual capabilities to communicate effectively with customers and delivers robust UC solutions.

Key Skills & Core Competencies

-Designing UC and video solutions

-Tendering Process & Proposals

-Stakeholder Engagement

-Customer Relationship Management

-Vendor Management

Career Summary

Nov 2014 to Present: Presales Consultant (Europe), Orange Business Services

Provide presales design support for both new and existing customers covering any of the Orange Business Services unified communication Solutions (Cisco and Microsoft Skype for Business).

Work very closely with the Bid Team and Account Managers to respond to tenders (RFI/RFP)

Support account teams on large opportunities, participate to the bid and solution strategy definition, provide guidance on design optimization and positioning of value added features and key differentiators, provide competitive intelligence and contribute to the Business Case consolidation

Maintain a high degree of technical knowledge of all Orange Business Services products, services and solutions sets.

Responsible for validating all non-standard elements in all proposals.

Responsible for providing correct documentation inclusive of project hand-over detail on the customer solution to enable successful project implementation by the Service Delivery teams.

Present proposal to internal communities as required as well as to customers.

Jul 2012 to Nov 2014: Technical Design Consultant (Europe), Orange Business Services

Dedicated to Zurich Insurance Group with the following responsibilities:

Transferring customer requirements into an orderable solution based on Orange Business products and services including Avaya Unified Communications and CISCO Networking products.

Technical design from concept to subsequent implementation, including technical validation of all implementation, moves, adds and changes, and associated customer interactions.

Build technical solution proposals for standard service requests when required including LAN and WAN.

Documenting solutions to allow project teams to deploy services and for Operational hand-off.

Ensuring that service details being requested can be delivered (checking Availability, Capacity, and Technical Compliance, Regulatory etc.).

Support the Sales community in developing technical solutions as required.

Liaise directly with customer to obtain all relevant technical information for successful order validation & project delivery.

Propose alternative solutions to resolve problems and service availability issues.

Jul 2007 to Jul 2012: Unified Communications Engineer, EFG-Hermes

Plan, build and administer multiple Avaya products (Communication Manager, Call Management System, Meeting Exchange, Session Manager, System Manager), Ingate SIParator Proxy server and Microsoft LYNC 2010.

Support and management of Avaya Contact Center applications (CMS, VDN, Vectoring, CTI, ECAS Call detail Recording, Witness Contact Store and Meeting Exchange conferencing system).

Install and troubleshoot physical trunks, voicemail, digital/analogue ports and VoIP phones.

Manage VoIP over Carrier WAN and all related components including routers, switches and firewalls.

Manage VDN assignments, Vector writing and design.

Maintenance and interfaces with media gateways (G650, G700, G350, G450, G430).

Plan and maintain the IP telephony Disaster Recovery Site including the ESS server and the Call Recording System.

Support and management of video conferencing system including MCU and ISDN Gateway.

Support and management of SpeakerBus system (multi-site networked communications system).

Support and management of the Exterity IPTV system.

Feb 2005 to Jun 2007: IT systems Engineer, Prosoft

Plan, build and Maintain RightFax solutions and Captaris Alchemy document management product.

Analyse the existing business problems and propose creative and effective solutions.

Responsible for deploying different windows platforms, advanced server, creating a domain and joining it.

Responsible for managing and organizing all network services like DHCP, DNS, WINS and Active Directory Service.

Education and Qualifications:

BSc Communication & Electronics Engineering, Zagazig university

Tabary Elhegaz secondary school

Languages

English & Arabic (Fluent)

Training and Certifications:

TOGAF 9 Part 1

ITIL V3 Foundation Certified

ACIS - Avaya Aura® Communication Manager Certified Specialist

APDS - Avaya Aura Professional Design Specialist

ACE - Avaya IP Telephony Certified Expert.

Core solutions of Microsoft Skype for Business 2015

Sonus Certified Sales Professional.

DCUCI Certified - Cisco Data Center Unified Computing Implementation Specialist.

CISSP - Certified Information Systems Security Professional (preparing for the examination)

MCSA - Microsoft Certified System Administrator.

CCNA - Cisco Certified Network Associate.

RightFax Support Certified Technician.

VOIP Security, SANS Institute in USA

Class Of Service Planning, Implementation and Configuration

Metro-Ethernet Architecture and troubleshooting

Fax Over IP planning, implementation and troubleshooting

Linux Red Hat basics

Project Management Professional

Managing software development projects

Personal Details

Date of Birth: 19/4/1983.

Nationality: Egyptian.

Marital Status: Married.

Gender: Male.

Military Status: Exempt.

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