WESLEY ARMU

ac56jx@r.postjobfree.com

PERSONAL INFORMATION

ID Number : 900**********

Contact Number : 064-***-****

South African Drivers Licence : Code C1

Own Vehicle : Yes

Address : * *********** Place, Isipingo Rail, Durban, 4133

I am a diligent, hardworking and motivated individual, who performs well under both team and individual conditions. I am an approachable and easy going person, who is able to adapt to changing conditions, challenges and situations, while demonstrating a high standard of professionalism and work production, even in times of adversity. My goal is to establish myself in an environment where my strengths and expertise can grow as well as be utilized to the fullest.I enclosed my C.V. below for your consideration. I am looking forward to hearing from you. If I lack experience or knowledge in any way, I whole-heartedly make up for it with my enthusiasm and zest for knowledge and learning.

EDUCATION

Richfield Graduate Institute of Technology (2015) : Bachelor of Commerce (Degree)

Double Majors : Human Resource Management and Business Management.

WORK EXPERIENCE

Azura Media LTD: Digital Customer Support Administrator: December 2016 – Current

The utilization of propriety software to manage client’s accounts, review histories and determine the handling of given clients account in a given time-frame.

Building and maintaining relationships with customers. Ensuring retention and loyalty.

Assistance, management and analysis of inbound customer support, including: international telephonic contact, live chat and email.

Outbound telephonic contact; ad hoc email contact; ensuring smooth running of accounts & details.

Follow up and ensure complete satisfaction and maximum utilization of the product or services sold to clients.

Constant monitoring of real-time transaction logs to ensure successful trades, and advising clients wherever unsuccessful.Perform background checks and analyse clients for signs of/minimizing financial risk, and escalating where necessary.

Make use of CRM reporting system to strategically contact clients in line with acquisition strategies.

Shoprite Group (Transrite Durban): Administration Clerk: March 2011 - October 2011

Draw up ledger documents and update internal ledger.

Compiling spreedsheets and presentations.

Vehicle tracking and surveillance.

Develop and implement internal controls to ensure resources are measured effectively.

Analyse effectiveness of controls in order to improve operational efficiency.

Data capture.

Manage telecommunications and maintain customer relationships.

Vehicle inspection and driver debriefing subsequent to delivery.

Calculating estimated delivery times and route planning.

COMPETENCIES AND ATTRIBUTES

Language: Speak, write and read English (Fluent).

Computer skills: Proficient computer user; also skilled in Microsoft Word, Excel, PowerPoint, Outlook Express, Internet and Electronic Mail.

Strong communication skills.

Time management.

Analytical skills; ability to assess and understand complex concepts.

Attention to detail.

* ALL DOCUMENTATION AVAILABLE UPON REQUEST*

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