IT Support
Resume:
CONTACT INFORMATION
David R. Lathrop
P.O. Box **
Silver Lake, WI. 53170
Skype ID: DoctorXX2006
**************@*****.***
DOB:7-24-1969
EDUCATION
Wilmot High School, Wilmot, WI 83-87 (Diploma)
UW Parkside, Kenosha, WI 89-93 (No Degree)
Gateway Technical College, Elkhorn, WI. 98-03Associates Degree-(Applied Science-Microcomputer Specialist)
SKILLS
Friendly, Patient And Responsive, Creative And Detail-Oriented
Experience In Online Communications, Honest And Ethical
Content Creation Skills, Dependable, Personable, Online And In-Person
Detail-Oriented, Possess Excellent Memory
Excellent Verbal Communication Skills, Effective Multi-Tasker
Willingness To Learn And Try New Things, Community Management
Search Engine Optimization, Creative Design, Strategic Vision
Leadership
SOFTWARE
Adobe web premium CS5.1 suite including dreamweaver, Fireworks and Photoshop, Adobe Acrobat and reader
daemon tools, uTorrent, Microsoft Office suite including Excel, Outlook, Powerpoint, Publisher and Word
Norton 360, internet explorer, Mozilla Firefox
google chrome, Malwarebytes Antimalware
RegCure, SuperAntiSpyware, Stream
Windows media player, Windows media center
Windows XP, Windows 7,Windows 8
REFERENCES
Clem Stein of WowCoolStuff.com - 312-***-****
Founder at Stein Farms - Oak Island Events
Eric Schultz of CyVon - 847-***-****
As a technician at CyVon Dave was able to assist with many of the day to day IT issues that we handle, and keep the customer happy.
Michael John Kurka - 703-***-****
Senior Vice President-Wealth Management at Morgan Stanley Inc.
Dave worked a second job at a company called WowCoolStuff while maintaining his primary position at Amazon. I became a regular customer of Dave's for over 10 years now. I have found him to be responsive, reliable, conscientious, and hard-working. On numerous occasions, we conducted business on a Saturday, and he never complained about the fact that it was a weekend. Though I have never met him personally, I value the business relationship that we have to the point that I will only deal with him whenever placing orders through him for the WowCoolStuff merchandise.
THE RESUME OF
SUMMARY OF QUALIFICATIONS
Dependable, confident team player that learns quickly, and produces high quality work to optimize company operations. Skills logistics. quality control, data entry, customer service, and cash handling experience. Experience with, PC troubleshooting, hardware and software installation, eBay Sales, Microsoft Word, Access, Excel, Windows (95, 98, NT, 2000 and XP) and some Mac exp. Experience also with Internet, TCP IP, Email, Networking and Web site design.
PROFESSIONAL EXPERIENCE
Contractor
CDW July 7 2016 - Sept 19 2016
duties included setting up computers and other equipment for customers of CDW
IT SUPPORT
CYVON JUNE 2014- MAY 2015
IT support, duties have included installation of software on computers, including operating systems and antivirus software, troubleshooting, Installing of Ethernet and rg59 wires for cctv cameras. Server maintenance, installing system updates and computer maintenance. Hardware installation (computers, printers, routers)
ORGANIZATION COORDINATOR
WOWCOOLSTUFF.COM JANUARY 2000-PRESENT
Managed logistic processes by coordinating efficiencies though shipping, inventory & supplies. Established documentation and implemented all shipping policies. Troubleshooting and repair of PC's hardware and software installation and configuration, backup of PC's and re-installation of PC's and Windows.
PROJECT WORK: MARKETING ASSISTANT
Planned and implemented social media strategy utilizing a range of social media networks.
Coordinated stakeholders across the Company to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company’s products and services
FINAL INSPECTOR/QA
DELUXE VIDEO SERVICES
1998-2000
Experienced in final quality control with a major movie distribution facility. Trained other team members in final quality control, company procedures and delivery of finished product to shipping. Tracked process defects and provided communication to production workers. Reduced defective products and saving company operating costs
ORGANIZATIONS
- Silver Lake Fire Fighter Association President - Dec 2014 to Present
- Silver Lake Vol Fire Fighter – Aug 1989 to Present
- Peace Ev. Lutheran Church Council – Secretary – Jan 2003 – Present
- Lake Shore Lutherans for Life – Secretary - April 2004 to Feb 2010
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