Customer Service Administrative Assistant

SELAMAWIT ABREHAM-SEGHID

**** ****** **** ** * Norcross, GA 30092

770-***-**** * **************@*****.***

Business Management Professional

Pro-active team leader, trained in Applied Management, with expertise in: business administration, customer relations, community collaboration, human resources, staff training, booking/auditing, and network management.

• Personable professional, who combines excellent interpersonal, organizational, and financial skills to enhance

customer service, increase employee morale, grow profits, and build a loyal client base in a highly competitive

marketplace. Recognized by Grand Canyon University as top Student Aide.

• Designated problem solver, with excellent attention to detail: organized in-store events to successfully raise

money for charities.

• Supervisory expertise with experience training and managing a broad range of front-end employees, from

cashiers to supervisors. Trained on Kronos payroll system.

• Persuasive communicator, negotiated with the management at Food 4 Less to remain open on Christmas

day, earning the company over $67K and allowing employees to earn generous overtime pay.

• Culturally aware, with extensive travels throughout Europe, Asia, Africa, North America and South

America.

• Community oriented, current volunteer work includes organizing the Church Library at and providing

advocacy for the Eritrean community regarding living arrangements, legal matters, and vocational issues.

PROFESSIONAL EXPERIENCE

2002 - Present Senior Supervisor-Accounting Department, Kroger, Atlanta, GA

Train employees regarding polices, customer service skills, and money handling; support employee morale and motivation.

Resolve customer complaints and pricing disputes; build sales volume through relationship building and individualized service.

Supervise cashiers, update records and provide auditing; review Western Union wire transactions per company and state policies and procedures; reconcile daily cash flow totals and variances.

Utilized Kronos Human Resource Management System to record employee hours for payroll, including vacation time and sick leave.

Also serve as Administrative Assistant, hiring new employees, scheduling them for training, and maintaining scheduling and payroll budget. Order and control supplies.

2001 Customer Service Representative, Food 4 Less/The Marriott, Santa Rosa, CA.

Developed loyal customer relationships by providing excellent front line customer service; trained new employees on policies and procedures.

SELAMAWIT ABREHAM-SEGHID

3314 Hidden Cove Cr * Norcross, GA 30092

770-***-**** * **************@*****.***

PROFESSIONAL EXPERIENCE (Continued)

1994 - 2000 Reservation/Operation Representative, Gulliver’s Travel Agency, London, UK

Processed travel bookings for retail and business clients; serviced corporate offices in New York, Tokyo, Osaka, Hong Kong and Israel.

Handled reservations and cancellations for air, train, hotels, and other services.

Researched vendors, coordinated with staff of Eurostar, TGV, and AVE to arrange rail travel throughout the UK and Europe.

1991 - 1993 Travel Assistant, ATC Travel Club and Concordia, London, UK.

Provided customer service and client consultation regarding travel bookings.

Processed air travel and hotel reservations.

EDUCATION BS, Applied Management, Grand Canyon University

AA, Computer Networking, Gwinnett Tech College

Degree/ HND (Business and Finance) in Travel and Tourism, Thames Valley University, London, UK. (Minor in information analysis/computers and languages- French and Italian)

Business Coursework, Acton Technical College, Access to Higher Education in Business Studies, London, UK. Courses in business, communication, math, accounting, and computing

SOFTWARE MS Word and Excel, Internet, E-Mail, World Span and Apollo Reservation Systems, Kronos

Human Resource Management System

REFERENCES Available upon request

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