Service Customer

EDUCATION

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

BRIANYA WATKINS

**** ***** **, ********, **

C: 863-***-**** ***********@*****.***

HIGH SCHOOL DIPLOMA

McKinney High School

McKinney, TX 1998

Positive and cheerful Customer Service provider with 21 years of experience. I have been in the Customer Service Industry since I was 17 and have worked in restaurants, retail, and government jobs. Dependable

Detail-oriented

Calm under pressure

Self-sufficient

Organized

Active listening

Consistently meet goals

Customer service-oriented

Self-motivated

Adept at working with special needs

children

Friendly and likeable

Emotionally supportive

People-oriented

Efficient multi-tasker

Time management

Deadline-oriented

UNEMPLOYED

Stay at Home Mom Lakeland, FL March 2018 - Current KOHL'S LAKELAND

Cashier Sales Associate Lakeland, FL October 2017 - March 2018 Enforced School Board and School Bus rules and regulations to keep students calm and quiet so the driver could concentrate.

Engaged with children on an individual basis in a pleasant manner. Communicated with children in developmentally appropriate way. Encouraged children to be understanding of and patient with others. Encouraged good behaviors using the positive reinforcement method. Handled discipline of students as necessary.

UNEMPLOYED

Stay at Home Mom Lakeland, FL March 2015 - October 2017 SCHOOL BOARD OF POLK COUNTY

School Bus Aide Bartow, FL March 2014 - May 2015 Enforced School Board and School Bus rules and regulations to keep students calm and quiet so the driver could concentrate.

Engaged with children on an individual basis in a pleasant manner. Communicated with children in developmentally appropriate way. Encouraged children to be understanding of and patient with others. Encouraged good behaviors using the positive reinforcement method. Handled discipline of students as necessary.

UNEMPLOYED

Stay at Home Mom Lakeland, FL September 2013 - March 2014 WALT DISNEY WORLD RESORT

Food Service Worker Orlando, FL August 2013 - September 2013 Maintained food safety standards at all times.

Cleaned and sanitized work areas, utensils and pans. Cooked batches of food according to standard recipes. Prepared recipe ingredients by washing, peeling, cutting and measuring. Took food orders from patients and families, and explained offerings. Quickly recorded transactions in MICROS system to deliver prompt service. Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Processed monetary transactions with cash, checks, gift certificates, travelers' checks, coupons.

Upheld standards of cleanliness, food handling and safety. Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Explained menu options in detail so that customers could make educated decisions on food items.

Inventoried and restocked items throughout day.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Provided friendly and attentive service.

Displayed enthusiasm and knowledge about the restaurant's menu and products. Bussed and reset tables and kept dining room and work areas clean. Operated and sanitized all equipment in a safe and proper manner. Routinely removed trash and debris from restaurant. Assisted with bussing and restaging tables

Processed credit cards, checks, gift cards and coupons. Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers. Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.

Maintained high standards of cleanliness and sanitation. Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.

Consistently kept kitchen areas clean and free of debris and water. Assisted co-workers whenever possible.

Established and maintained a positive work environment. WALMART SUPERCENTER

Cashier Mulberry, FL April 2013 - May 2013

WALMART SUPERCENTER

Cashier McKinney, TX September 2012 - February 2013 Greeted customers promptly.

Completed purchases using Point of Sale systems.

Received customer payments.

Collected and stored coupons.

Kept work areas clean, neat and organized for maximum productivity. Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Engaged with customers in a sincere and friendly manner. Verified that all customers received receipts for their purchases. Built relationships with customers to increase likelihood of repeat business. Completed all cleaning, stocking and organizing tasks in assigned sales area. IHOP

Server McKinney, TX March 2012 - August 2012

Maintained high standards of cleanliness and sanitation. Maintained clean dining room, lobby and service areas at all times. Bussed and reset tables and kept dining room and work areas clean. Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Displayed enthusiasm and knowledge about the restaurant's menu and products. Received frequent customer compliments for going above and beyond normal duties.

Immediately reported accidents, injuries or unsafe work conditions to manager. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Provided friendly and attentive service.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Effectively listened to, understood and clarified guest concerns and issues. Delivered quality service by providing a warm and welcoming environment. Resolved guest complaints quickly and efficiently. Consistently provided professional, friendly and engaging service. Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Upheld highest standard for cleanliness of glass and silverware. HOMEMAKER

Stay at Home Mom Lakeland, FL July 2005 - March 2012 WALMART SUPERCENTER

Stocker Mulberry, FL March 2004 - July 2005

Responded to customer requests and directed to merchandise. Blocked and faced products on displays and shelves in accordance with company policy.

Kept work areas clean, neat and organized for maximum productivity. Greeted customers and showed them where to find requested products. Ensured that shelves were fully stocked at all times. Notified management of security, vandalism and theft concerns. Removed all debris and packaging from boxes and disposed of them properly. Greeted customers in a timely fashion while quickly determining their needs. Stocked and replenished merchandise according to store merchandising layouts. Built relationships with customers to increase likelihood of repeat business. Followed merchandising guidelines to present visually appealing displays. Identified potential shoplifters and alerted management. Engaged with customers in a sincere and friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses.

Actively pursued personal learning and development opportunities. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Completed all daily tasks and special assignments with an efficient and quality- driven approach.

Completed all cleaning, stocking and organizing tasks in assigned sales area. HOMEMAKER

Stay at Home Mom Pueblo, CO October 2002 - March 2004 IHOP

Server McKinney, TX August 1997 - October 2002 Consistently provided professional, friendly and engaging service. Quickly set up and cleared tables and stocked all service stations. Developed and maintained positive working relationships with others to reach business goals.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Delivered quality service by providing a warm and welcoming environment. Stocked and maintained cleanliness of stations.

Maintained clean dining room, lobby and service areas at all times. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Received frequent customer compliments for going above and beyond normal duties.

Immediately reported accidents, injuries or unsafe work conditions to manager. Maintained high standards of cleanliness and sanitation. Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Provided friendly and attentive service.

Displayed enthusiasm and knowledge about the restaurant's menu and products. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

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