Charles N. Baxter Jr.

*** ******* **** ***** ***** Vedra Beach, FL 32082 904-***-**** ac56gn@r.postjobfree.com

Recent Career Overview

Currently, and for the last 10+ years I have managed an operational consulting, learning and solutions development contract in the areas of HR, Financial, Payroll and Special Project software implementations focusing on the global harmonization of all Power Generation and Distributed Generation divisions of Siemens Energy, Inc. I am responsible for the growth and implementation for a “white labeled” time, expense and PTO tracking system utilizing bi-directional Web services to integrate all international instances of SAP together with their pricing, labor, expenses, costing/billing and global Business intelligence.

I have led software implementation initiatives in the following countries: United States, Germany, England, Sweden, Canada, Saudi Arabia, UAE, Spain, South Korea, Oman, Kuwait, Thailand (currently) and several in Latin America.

Prior to my current employment, I was a key contributor on the Employee Care Solutions Development Team as the sole representative from Convergys Corporate - Organization Development. As the Business Development Lead, my primary accomplishments include - Securing both the DuPont, and Johnson and Johnson contracts with full HR Outsourcing solutions. Both multi-year agreements were $1 billion each.

Work Experience

Senior Project Consultant - Werktek LLC (A Siemens Energy Inc. Partner) 2016 – Present

Provide the highest level of client service through proactive management of client's large projects, applying technical and business expertise to client system build in to identify, troubleshoot, and resolve problems.

Collaborate with Development team members on turning business requirements into actionable results in the areas of HR, Financial, Payroll and Special Project software implementations focusing on the global harmonization of all Power Generation and Distributed Generation divisions of Siemens Energy, Inc.

Responsible for the growth, implementation and management of a “white labeled” time, expense and PTO tracking system utilizing bi-directional Web services to integrate all international instances of SAP together with their pricing, labor, expenses, costing/billing and global Business intelligence.

Mentor client project teams as a strategic, communications professional necessary in project and system build strategy with an international perspective for global harmonization.

Analyze and document workflows. Track and document risks and issues.

Engage with the client’s business and manage client relationship effectively to improve their overall client satisfaction by working closely with global clients on gathering requirements, technical direction and business impact, including the creation of solution blueprints, training documentation and facilitation of training.

Lead meetings regarding project status and on-going work-product coordination, creating project deliverable updates that illustrate how to strategically move the business forward as implementation occurs.

Global Solutions Principal - Werktek LLC (A Siemens Energy Inc. Partner) 2007 – 2016

Foster key customer relationships and identify opportunities to expand existing client base in the Energy sector and cultivate new prospects in different industries.

Renew existing contracts and develop new growth opportunities by bringing together the right resources to accomplish all client and business objectives.

Lead sales pursuit activities, presentations, client communications, sales strategies and pipeline growth through a highly competitive landscape to increase business revenue.

Analyze client business requirements and software/product objectives.

Develop overall solution design and write requirements to meet client needs utilizing cross-functional resources to determine and produce specific outcomes.

Consult on HR, industry, and product best practices increasing operational excellence with C-Level Executives, Centers of Excellence and Industry Tower Leads.

Use extensive project knowledge to influence utilization of core code as a basis for enhancement design to improve customer’s performance and cost reductions.

Estimate level of effort and quantity of resources required to price and successfully implement client projects; develops project plan that incorporates all project variables.

Manage technical and quality assurance resources in the execution of enhancements, upgrades and issue resolution.

Oversee training development, Instructional Design of E-Learning, technical release documentation development, test scripts and client approvals for migrations to ensure client knowledge retention.

Related Experience (continued)

Organization Development – Corporate Regional Manager and Employee Care - Business Development Partner: Convergys Corporation from 2000 – 2007

Key contributor on the Employee Care Solutions Development Team as the sole representative from Convergys Corporate - Organization Development as a Business Development partner. Primary accomplishment - Securing both the DuPont, and Johnson and Johnson contracts with full HR Outsourcing solutions. Both multi-year agreements were $1 billion dollars each.

Mergers and Acquisitions - Participated in due diligence and assimilation activities for two corporate acquisitions. (2004 – DigitalThink and 2005 - Deloitte Consulting Outsourcing’s F&A BPO)

Managed the Talent Management and Performance Management processes for management and leadership development in all operational divisions; as well as corporate functions for determination of Succession Planning and Annual Appraisals with the integration components of Compensation and Rewards Programs.

Developed succession plans to assure continued operations Introduced bench strength evaluation tools to identify future training needs and talent gaps.

Designed and implemented performance assessment tools to identify, develop, and coach high potential candidates for key leadership roles

Managed 11 full-time managers and 12 adjunct instructors for corporate HR training development, Instructional Design, E-Learning and systems implementation initiatives throughout the Southeastern US and Asia Pac.

Business Development Lead – Front-End Systems – Alltel Information Systems (now FIS) from 1998 - 2000

Key Contributor to the fulfillment and deployment of a Front-End Origination System in 5 large Independent Mortgage Companies (each generated over $200 million yearly) that brought consistency and compliance to tight regulatory requirements in consumer lending decisions to minimize credit risk. US – Eastern Region only

Training Manager/Merger Integrations – Barnett Bank/Nations Bank/Bank of America from 1997 - 1998

Led a staff of 8 employees and 5 contractors that completed 14 system implementations/conversions during the period where Barnett Bank was purchased by NationsBank, who was then purchased by Bank of America.

Training Manager/M&P Manager – AT&T Universal Card from 1990 – 1997, Jacksonville, FL

Responsible for the design, deployment and maintenance of the Customer Service strategy and representative training that helped capture the Malcolm Baldrige Quality Award in 1993. Led the re-design of the Universal Data Window (Interface) used by all AT&T Customer Service reps to answer customer inquiries improving the Customer experience. During my tenure, we became the 5th largest credit card issuer in the world.

Managing Director – Baxter-Corbeil Entertainment Group from 1988 - 1990, Jacksonville, FL

Launched and directed an entertainment firm that specialized in managing and producing concert and sports promotions for profit. Managed artist contracts, developed advertising campaigns to increase event ticket sales, venue relationship management and establish/maintain sponsorship commitments were my main duties.

Supervisor – JM Family Enterprises (Southeast Toyota Processor) from 1984 - 1988, Jacksonville, FL

Managed multiple operational shops in a manufacturing environment with a staff of 33 employees (Vacuum Forming, Body Shop, and Accessory Installation), for the largest Toyota processor in the US.

Instructor/Efficiency Control Expert – Mercedes-Benz of North America from 1979 – 1984, Hampton, VA

Trained as Assembly Technician in a new pilot program out of Jacksonville, Florida and became one of the 1st US instructors to open a Mercedes-Benz assembly plant in North America building hand-crafted, Class 6 and 7 trucks. The plant out-performed expectations producing more than 30% over projections per year during 1980 – 1983.

Highlights of Expertise/Skills

I have developed a vast set of skills throughout my career, and have extensive experience in key account development, sales coaching, operational efficiency within large organizations, call center operations/support, complex process design & improvement, HR Service Delivery, global software implementations, user interface design, agile project management, and client services as well as computer-based training. I am an ardent team player and thought leader with excellent mentoring, communication, negotiation, client relationship development, problem-solving, presentation skills and managing virtual sales/implementation teams.

Education, Honors, Service

Bachelor of Business Administration (BBA) 1983 – College of William and Mary

Deans Council Board Member – 2000 – 2007 University of North Florida, Division of Continuing Education

FBI – Jacksonville Citizen’s Academy Alumni - 2017

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