Customer Service Life Insurance

OBJECTIVE

To obtain a challenging post that will utilize both my educational background and professional experience to contribute to the organization’s goals and simultaneously provide excellent opportunities for career development and personal growth.

EDUCATION

California State University, Northridge

Bachelor of Science Degree in Electrical Engineering (2005- 2011)

CERTIFICATION AND LICENSE

Certificate of Business Management – AshWorth College (2017- 2018)

Health and Life License – California Department of Insurance (2016)

WORK EXPERIENCE

NLG Financial Services (Woodland Hills, California) (2017- 2018)

Life and Health Field Sales Manager

Conducted orientations for the new agents

Called prospects and made appointments for meetings

Trained agents in customer service

Talked to clients and educated them with their best available life insurance plans

Filled out applications and followed up with the companies and clients

Bankers Life (Northridge, California) (2015-2016)

Life and Health Insurance Agent

Arranged appointments with prospects

Helped seniors with their health care crisis

Met with clients and prepared a retirement plan and life insurance for them

Filled out applications for clients and organized all the paper works

Assisted clients with their questions and concerns in a timely manner

Nooshyar Tejarat (Tehran, Iran) (2012- 2015)

Executive Office Manager

Responded to employees issues and questions in a timely manner

Met with all new hires to explain benefits, guidelines, and procedures

Managed and reviewed company’s sales reports and performance to ensure total customer satisfaction

Followed up with customers’ orders and entered all the orders into the system

Arranged, organized and entered all the received payments into the system

Prepared employees’ payrolls and vendors’ account receivable

Managed all the employees for the assurance of correct work done

Made employees’ work schedules

Worley Parsons (LADWP Sun Valley) (2011- 2012)

Work Scheduler and Appointment Specialist

Communicated with LADWP weatherization program clients

Prepared the assessment for clients’ needs

Scheduled appointments with the qualified customers

Arranged workers’ schedules

Entered data into the database and updated the database

Responded to customers’ questions and concerns

Filed and organized clients’ information

Coach (Northridge Fashion Center) (2009-2010) Customer Service

Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintained an awareness of all promotions and advertisements

Assisted managers in floor moves, merchandising, and display maintenance

Assisted in processing and replenishing merchandise and monitoring floor stock

Communicated customer requests to management

Helped in completing price changes within the department

Demonstrated multi-tasking skills in busy environments by handling the cash register, assisting customers with product selection, and managing all incoming calls

Expanded leadership skills by helping in staff training

SKILLS

Highly motivated and goal oriented

Can work independently and as part of a team

Strong attention to detail

Excellent Oral and Communication Skills

Fluent in English and Farsi (Speaking, Reading, Writing)

Proficient in Microsoft Suite

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