Post Job Free

Resume

Sign in

Microsoft Office Customer Service

Location:
Memphis, TN
Posted:
July 07, 2018

Contact this candidate

Resume:

Objective

To obtain a position that allows me to exercise my talents, and skill sets acquired in areas of organization, communication, and leadership, with a proven track record of dedication and quality productivity.

Profile

Highly Motivated, and effective team player with exceptional communication and interpersonal skills, possessing a talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Detail oriented and hardworking; while being dedicated to improving the work flow process.

Flexible and versatile – able to maintain a positive attitude under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Goal oriented with the ability to productively meet and exceed quota demands.

Qualification Summary

Problem Solving

Capacity to multi-task

Flexibility

Strong proficiency in Microsoft Office applications

Report and Document Preparations

Written and Verbal Communications

Maintenance of Confidentiality

High proficiency in operating and general maintenance of office equipment

Experience in sales administration

Marketing experience

Clerical support Customer Service

Data Entry/Records Management

Call Center Service Operations

Multiline Phone Use

Professional Experience/ Employment History

RCA - USPS -BARTLETT TN (JANUARY 21, 2017 TO PRESENT

Sorts mail in delivery sequence for the assigned route.

Receives and signs for accountable mail.

Loads mail in vehicle.

Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes.

Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer.

Returns mail collected, undeliverable mail, and submits monies and receipts to post office.

Prepares mail for forwarding and maintains records of change of address information

ASSEMBLY TECHNICIAN SPECIALIST- MINACT/NISSAN – CANTON, MS (2013 -2016)

Compile and arrange parts in sub zone to be assembled by line side technicians.

Attain scheduled parts by tug to be distributed and installed.

Assigned and balanced duties across multiple production lines.

Prioritize duties daily in fast paced environment.

Identify business needs and effectively work with other departments to accomplish tasks

Facilitate training of newly hired technicians.

CUSTOMER SERVICE/ SALES - WALMART – WINONA, MS (2011 TO 2013)

Illustrated personal and people skills daily while maintaining productivity in retail.

Processed and completed price analysis

Performed inventory control projects and maintained cycle counts

Inspected and monitored merchandise on sales floor systematically.

Digitally scanned, distributed and logged in new inventory

AUDITOR – WESTERN INN & SUITES – WINONA, MS (2011 – 2012)

Prepares computer input forms, enters data into computer files, or computes wages and deductions, using calculator, and posts to payroll records.

Reviews wages computed and corrects errors to ensure accuracy of payroll.

Records changes affecting net wages, such as exemptions, insurance coverage, and loan payments for each employee to update master payroll records.

Records data concerning transfer of employees between departments.

May prorate expenses to be debited or credited to each department for cost accounting records.

May prepare periodic reports of earnings, taxes, and deductions.

May keep records of leave pay and nontaxable wages.

May prepare and issue paychecks.

Administrative Manager - APPLEBEE’S – MADISON, MS (2003-2005)

Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly

Assist in training staff members and new hires

Implement and monitor programs as directed by management, and see the programs through to completion

Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines

Answer incoming calls and assume other receptionist duties when needed

Education

HR Certification Institute / E’Cornell Distance Learning

Master Certificate in Human Resources Management (PRESENT)

HOLMES COMMUNITY COLLEGE – GOODMAN,MS

Associate of Arts - Business Management (2007)

S.V. Marshall High School-Lexington, MS

High School Diploma-(2002)

Computer Skills

Diagnostics

Email

Excel

Help Desk

Internet

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Publisher

Microsoft Word

Microsoft Visual

Processing

Spreadsheet

Windows

Word Processing

References

Available by request



Contact this candidate