Administrative Assistant Customer Service

COLETTE T. SHELLEY

*** ********** **. * * Hurst, TX 76054 * 682-***-****

* ***************@*****.***

Skills and Qualifications

Federal Security Clearance (2018), Notary Public State of Texas, Word, Excel, Power point, Outlook, Formatting reports, Filing, Data Entry, Incoming PBX multi-line Switchboard / Directing inquiries, Meeting scheduling, Scanning, Fax, Copy, Maintain confidentiality, Editing, Draft Letters and Documents, Maintains supplies, writes clearly and concisely, listens attentively, cooperates, meets goals, handles details, manage conflict and CPR certified.

Professional Experience

CWIC – Community Work Incentives Coordinator

Easter Seals North Texas – Ft. worth, TX Currently Employed

- Conducts preliminary interviews to obtain and evaluate comprehensive information about beneficiaries with disabilities: beneficiary background information, disabling impairments/conditions, educational and vocational background, employment and earnings, resources, federal, state, and local benefits, health insurance, work expenses, incentives, and services.

- Analyze documentation to determine the potential impact of employment on Social Security benefits currently receiving.

- Maintain communication with social Security Administration personnel as well as personnel of other state and local agencies.

- Develop written individualized Benefits Summary and Analysis reports as well as work Incentive Plans.

- Obtain accurate and complete information about benefits: including SSDI, SSI, Medicare,

Medicaid, Private health insurance, Subsidized housing, Worker’s Comp, Unemployment

Benefits, along with other federal, state, or local supports including TANF.

- Participate with community outreach activities related to beneficiaries with disabilities concerning use of work incentives to work.

QMHP – Qualified Mental Health Professional

MHMR Tarrant County Ft. Worth, TX 06/2014 – 11/2017

-Conduct orientation to clients upon admission, explaining facility and group rules, client rights, consents and group schedules.

-Completes all daily agency required documentation.

-Client transportation to resources utilizing public transportation or providing transportation in agency vehicle or personal vehicle.

-Train clients in completing forms and securing documentation needed to access resources

-Document and monitor illnesses, injuries, change in behavior and other issues, procedures, standards and instructions as evidenced by observations, feedback and/or documentation.

-Complete and/or coordinate the completion of the discharge plan within three days of admission

-Document all skills training groups for each assigned client in the client’s medical record chart after each group

-Participate in problem solving and crisis management to maintain and/or improve the stability of the client.

-Lead groups daily and Conduct one-on-one sessions with clients daily.

Administrative Assistant / Receptionist

United Methodist Conference Service Center Ft. Worth, TX 12/2012 – 06/2014

- Maintain security by following procedures; monitoring logbook

- Maintain telecommunication system by following manufacturer's instructions for house phone and console operation.

- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

- Assist with North Texas Methodist Church Annual Conference planning and preparation

Quality Assurance

CIS Group Southlake, TX (via Express Personnel), 06/2012 – 12/2012

- Internal and External Customer Service. Analyzed and submitted weekly reports

- Reviewed, adjusted, and approved home inspections via on-line graphics

- Daily Google map searches

- Assisted with Appraiser Valuations. Borrower contact information verifications

Customer Service Representative

Texas Department of Public Safety 01/2012 – 06/2012

- Performed basic check of physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, visual, or physical restrictions

- Checked for adequacy of applicant's eyesight through use of vision tester; prepared supplemental forms as necessary when potential physical problems or restrictions are identified

- Observed applicant during road test, independently scores applicant's abilities, and informed applicant in person of pass/fail status

- Collected appropriate license fees and prepares receipts; ensured and accepts accountability that monies received balance with receipts issued; captured photograph of applicants, their signatures, and their thumbprints

Administrative Assistant

Express Employment Professionals (Various Assignments) 08/2009 – 12/2011

- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing

- Filed and recorded corporate documentation, electronic files, inventories and reports

- Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis

- Answered telephones and transferred calls to appropriate staff members

Child Support Officer IV / Investigator

Texas Attorney General’s Office, Dallas, TX, 01/1992 – 04/2009

- Case management. E-filings.

- Determined case actions: motion to modify, paternity, enforcement

And Suit Affecting parent-child relationship. Drafted pleadings, discovery, and court orders.

- Mediated and negotiated child support orders in-house as a commissioned notary public

- Worked with State and local agencies and served as office ombudsman

- Communicated on a daily basis child support negotiation with outside counsel

- Resolved complaints and conflict resolution

- Analyzed existing evidence or facts. Participated in appeals hearings.

- Negotiated out-of-court settlements and agreements with all parties involved

- Human Resources: Prepared and facilitated job interviews and selection processes and training

- Acted as Team Leader, assigned and monitored work of assigned staff.

- Provided training and technical assistance to office staff

- Assessed the validity of complaints against the IV-D program with impartiality

- Investigations and Research - Assisted with legal research

* Conducted criminal background checks, verified employment, locate absent parties

- Maintained and conveyed knowledge of IV-D child support program

- Compiled evidence for court actions. Court & Docket Prep – Scheduled high volume docket volume docket

Education

Bachelor of Arts and Sciences - Social work / Rehabilitation 1990

University of North Texas - Denton, TX

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