Customer Service Project Management

Larry Scribner

319-***-**** ***************@*****.*** 412 W 7th Street Janesville, Iowa 50647

Objective

To obtain a leadership position where I can utilize and enhance my skills in various areas including customer service, quality management and business development.

Skills & Abilities

Reduced overhead and operating costs through proper management of maintenance and scheduling processes.

Managed all aspects of plant processes, including project management, inventory control, production scheduling, quality, safety, and labor hour assignments.

Promoted to Operation Superintendent after 3 year as Production Supervisor.

Developed strategies to improve procedures for non-reliable processes.

Conducted regular risk assessment and quality assurance reviews to evaluate compliance with requirements and to identify potential gaps in policies, procedures and business processes.

Upheld all quality standards of company to ensure customer satisfaction.

Managed process improvement using procedures such as 5s and STW.

Managed ISO program to ensure all processes upheld ISO standards.

Managed all aspects of safety in order to ensure all employees not only worked in a safe environment, but supported safety programs.

Leadership

Dedication to being available when necessary to achieve organizational goals, solid support of organizational requirements. Committed to learning subordinate positions as needed in leadership roles. Belief that Teamwork and Servant Leadership are key in leadership. Interested in creating and reaching tangible goals built on measurable data.

Experience

City Laundering, Oelwein, Iowa – District Manager

Managed 600 customers, operate and managed customer deliveries.

March 2018 – July 2018

United Equipment Accessories, Waverly, Iowa – Production Supervisor

Manage all aspects of plant processes, labor hours, production scheduling, project management, quality and safety, managed 70 team members.

March 2015 – Jan. 2018

GMT Corporation, Waverly, Iowa – Operations Superintendent

Manage all aspects of plant processes, labor hours, production scheduling, project management, quality and safety, managed 85 team members in fabrication and machining.

June 2010 –March 2015

Terex Cranes, Waverly, Iowa – Production Supervisor

Supervision over truck line, paint, maintenance, aerial lift, R & D departments. Prioritize, plan and assign maintenance on production equipment to reduce down time. Contact outside agencies for quotes and repair estimates. Issue purchase orders for repairs and parts. Maintain organized records of building and production equipment. Maintain and implement budget for each department. Maintain 360,000 foot facility.

Education

North Iowa Area Community College, Mason City Iowa

Police Science

Nashua High School, Nashua Iowa

Graduate 1987

May 1998 –May 2010

Professional Development

Dale Carnegie Training-Leadership Intermission, Highest Achievement Award

Toyota Business System

TBS Lean Leader Training

Certified Police Officer/Certified K-9 Handler

Defensive Tactics Instructor

Certified Iowa High School Softball Umpire

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