Service Representative Customer

GARY LOED O. LINCUNA

Nickname: Gary

Blk **, Lot 3 La Aldea Buena Mactan, Timpolok, Babag Lapu-Lapu City,

Cebu, Philippines 6015

Mobile No +639**-***-****

Email: ***************@*****.***

CAREER OBJECTIVE: To be a member of the management team to develop high standards of Health,

Safety and Environment practices, build a culture to sustain and improve.

EMPLOYMENT

Oct 2016 – Present Customer Service Representative (Saves/Retention Team) Sales Department

The Results Companies

One World Center Building, Mactan Newtown, Newtown Blvd. Lapu – Lapu City

6015 Cebu

Solving Technical issues about the customers radio.

Troubleshooting and programming customers equipment .

Providing information about the customers billing and disputes.

Providing appropriate upgrade / equipment sales to the customer.

(Service Continuity) transferring customers service to different equipment.

Retaining customer by providing promotion or special offers.

May 2016 – Oct 2016 Customer Service Representative / Customers Retention Team

Qualfon Philippines

Qualfon – Skyrise 3 Building, Cebu I.T. Park, Apas Cebu City, 6000 Cebu

Solving Technical issues about the customers handset.

Troubleshooting and programming of customers device.

Solving data Issues and network coverage of customers device.

Coordinating with the network specialist and carriers.

Providing information about the product.

Jan 2015 – Feb 2016 Safety Enforcer / First Aider

Global Project Incorporated

Suite 301, STG Corporate Centre Building, 73 Timog Avenue, Quezon City

Monitor the prevailing working conditions and ensures safe working practices in the construction site.

Follow up on work permit systems and inspections, assisting safety arrangements for Erection work.

Maintaining General information report, Hazard condition & other requirements like equipment needs for first aid, PPE’s, etc,.

Assist facilities in complying with all safety and health regulation and company’s guideline.

Aids physician during emergency situations.

May - Dec. 2014 Architectural Coordinator

Millennium Erectors Corporation

Guadalupe Nuevo, Makati City

Supervise Sub-contractor

Provide as built measurement

Investigation of all incident to find the root Causes and recommends corrective actions.

Attends HSE Meeting and provide technical support related to HSE issues.

Maintains and implements the site Health, Safety & Environmental (HSE) plan, firefighting plan, emergency evacuation plan.

Understand all aspects of PTW (Permit to Work) functions including job risk assessments and isolation risk assessments. Etc.

Render first aid subsequent treatment to injured or ill employees at industrial plant, commercial establishment, mine, or construction site.

Administer medications and Aids physician during emergency situations.

Keep personal medical records of employees.

TRAININGS / SEMINARS ATTENDED / AFFILIATIONS

May 13-15 2015 First Aid Training (PRC standard) Basic Life Support Lay Rescuer for Adult

Philippine Red Cross

Fort Bonifacio Global City, Taguig

March 15 – April 19 2015 Construction Occupational Safety and Health (COSH) Training

PEME Consultancy

Timog, Quezon City, Manila

SKILLS COMPETENCIES and INTERESTS

Computer Literate in terms of:

MS Applications (Word, Excel, and Powerpoint Presentations)

Basic Windows OS Manipulation, Social Networking and Online Gaming

Good Communication Skills (Speaking and Writing in English)

Documentations, Encoding Skills (55 wpm)

PERSONAL INFORMATION

Nickname Gary

Place of Birth Agusan Del Norte

Date of Birth May 26, 1995

Nationality Filipino

Age / Sex 21, Male

Civil Status Single

Height 5’8 tall

Religion Roman Catholic

EDUCATIONAL BACKGROUND

College Level Technological Institute of the Philippines

938 Aurora Blvd. Quezon City

Course: Marine Engineering

Year Inclusive: 2012- 2013

Secondary Graduate Agusan National High School

Butuan City, Agusan Del Norte

Year Inclusive: 2011-2012

CHARACTER REFERENCES

Jupiter M. Unabia

Supervisor, The Result Companies, Mactan Newtown, Lapu – Lapu CIty

+639

Mr. Alexander Fernandez

Safety Consultant at Archipelago Builders, Sampaloc, Manila

+639-

Mr. Augustine Miguel Saavedra

Supervisor at Qualfon Philippines

+639-

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