Retail Manager

Arolayo Tomiwa Ogunjobi

** ***** ******, *********, **. M8Z 0C8 647-***-**** *******.********@*******.***

Education & Training

Travel and Tourism Consultant for IATA-Harvard Diploma

IATA-HARVARD, 2012.

Flight Operations Engineering, Boeing-Seattle, Washington

Weight & Balance Fundamentals, Loading Schedule Design & Freighter Considerations, November 2011

Jeppesen Academy – Denver, Colorado

FAA Flight Dispatch License, October 2010

Nigerian Civil Aviation Authority (NCAA) – Lagos, Nigeria

NCAA Flight Dispatch License, May 2010

Dana Airlines – Lagos, Nigeria

MD-83 Training, November 2009

Emirates Aviation College – Dubai, UAE

Advanced flight dispatch course, October – December 2008

GCAA Flight Dispatcher’s license.

Aero-Consult- Lagos, Nigeria

Basic Flight Dispatch Course, February-June 2008

Landover Aviation Business School – Lagos, Nigeria

IATA Diploma in Ticketing, August–October 2007

NIIT – Lagos, Nigeria

Advanced Certificate in Information Technology, February-July 2007

Olabisi Onabanjo University – Ago Iwoye, Ogun State, Nigeria

BSc Biochemistry, 2002 – 2007

Experience

Professional Experience

Runs and Trails Enterprises. General Manager, January 2014- June 2018

Oversaw daily operations of 21 sales and support staff across five retail outlets in Lagos state, demonstrating motivational and influential sales and operational leadership to ensure we meet our goals.

Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.

Trained staff and developed effective working relationships with peers, vendors, and customers.

Improved gross margin by improving scheduling and inventory management.

Handled all day-to-day store operations, including the development of employees, while continually improving their ability to increase net operating profit. Performed sales floor work such as greeting and assisting customers, taking inventory.

Developed a comprehensive incentive program to increase staff productivity and encourage teamwork.

Dana Airlines. Flight Dispatcher, June 2009 – January 2014

I helped the airline save a lot of money by departing my flights on time.

Active flight following from departure, during en-route and aircraft arrival to the destination.

Assess departure and arrival weather to determine trip feasibility.

Regularly updated Jeppesen charts.

I trained new flight dispatchers in the basic aspect of flight operations.

Performed flight dispatch duties in accordance with NCAA CAR-OPS.

Communicated with flight deck crew at all times.

Evaluated weight/balance and performance for all Dana Air flights in accordance with NCAA requirements.

Provided the pilot in command with all information required for the flight to continue safely.

Prepared and filed flight plan with air traffic control.

Adjusted routes, destinations and fuel required.

Worked and communicated with all other department (Maintenance control, Commercial dept, Catering dept and Cabin services) as needed to produce safe and timely flights.

Anticipated and proactively took action to deal with future dispatch events, situations and opportunities.

Decided on alternates which may be flown safely and in accordance with airline procedure.

Used communication skills to effectively convey information to all other departments in the airline.

Memberships

Flight Dispatcher’s Association of Nigeria. 2009-2013

Women in Aviation,International (WAI). 2012-2013

Ratings

Boeing 737-800, MD 80-83

Skills

Computer literate, proficient in Microsoft office applications.

Excellent communications skills, responsible, organized and thorough.

Highly self motivated, self-driven and able to work independently and in a group environment.

Strong focus on continuous improvement.

Able to meet deadlines and work well under pressure.

Referees available on request.

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