Employee Relations Manager

Dana B. Williams

*******@*****.*** 240-***-****

Professional Management

Strategic Planning and Execution / Policy Development / Organizational Effectiveness

Highly dedicated, results-driven professional with proven success increasing efficiency, productivity and morale for multiple operational sites. Demonstrated expertise developing HR policies and procedures that directly influence corporate growth. Superior capacity to serve as business partner and advisor to senior leadership, while acting as trusted liaison for employees at all levels of an organization. Excellent track record of reducing turnover through strategic recruitment and staff development. Core competencies:

●Organizational Design and Improvement

●Policy and Program Development

●Executive to Entry-level Recruitment

●Benefits Administration

●Staff Development and Succession Planning

●Employee and Labor Relations

●Executive Advisory and Consulting

●Workforce Diversity Initiatives

●Proactive, Effective Conflict Resolution

●Site Safety Coordinator and Trainer

Career Highlights

Fortune Brand, Lynchburg, VA (Masterbrand) 2017-Present

HR Business Partner

Hands on Human Resources Leader with a track record of success in attracting and retaining top talent by developing attractive and cost effect benefits and compensation plans. Developed and maintained strategic relationships with leaders to evaluate, recommend, or implement "value add" Human Resources strategies. Managed and advised client groups regarding employee relations issues or concerns. Confidentially investigated employee relations issues consulting with counsel when needed. Represented the company on unemployment and Workers’ comp claims. Ensured positive employee-employer relations by serving as both employee advocate and management representative. Served as trainer and coach to employees, front line, site leadership. Maintains strong knowledge of current human resources practices including state and federal employment laws. Administered company policies and programs.

Successfully implemented new onboarding and New Hire Training program, in addition to delivering the new online open enrollment process with employee direct access.

Experience includes:

Orientation & On-Boarding

Employee Relations

HR Department start-up and acquisitions

Benefit Negotiations / Design / Administration

Employment Law

Performance Management

Policy and Procedure Development

HR Program / Project Management

Staff Recruitment & Retention

Workforce Planning

HRIS Technologies

Essentra Packaging, Pineville, NC 2015 - 2016

Sr. HR Manager/Acquisition Team Project Manager

Plant Human Resources Manager responsible for effectively managing all aspects of HR for manufacturing operation including coordination for all salaried and hourly employee training and development. Partnered with senior leaders to focus on employee development, performance management, and employee relations. As part of the change management team, participated in the Gemba Walks to accurately diagnose issues; develop solutions and implement action plans through lean and Kaizen initiatives. Maintained HR presence on the production floor to established working relationship with employee base. Worked with leaders on talent planning initiatives and providing guidance to managers on performance standards to foster a culture of high productivity.

Served as Project Manager to organized and launch new efficient HR department for the newly acquired location, “One Essentra”. Projects included:

Conducting compliance audits

Developed, launch and training of employee handbook

Performed compensation analysis and job grading; including bonus program

Trained managers and employees on new Performance Review process

Developed New Hire Orientation onboarding training to ensure compliance

Performed full cycle recruiting.

Partnered with local health providers to develop onsite Wellness program, an extension of corporate wellness initiative.

Partnered with local technical colleges to develop industry specific training programs to support the development to establish an intern and apprenticeship program.

Launched new HRIS and Payroll system (ADP to Ceridian). Conducted all site training.

Partnered with Maintenance Supervisor and local rescue authorities to reestablish the ‘First Responders’ team. Developed site safety training program to include a Train the Trainer component. Conducted site drills and training.

Sanmina Corporation, Inc., Atlanta, GA and Fort Mill, SC and Morrisville/Charlotte, NC 2010 – 2015

Human Resources Rep/Manager

Successfully ensure policies and procedures are implemented for all employee relations, acquisitions, hiring practices, change management, risk management, performance management, OSHA Safety, FMLA, Workers Compensation, Unemployment claims, RIF, employee separations, benefits administration, leave administration, employee incentives programs, reporting, logging, metrics tracking and other functions for exempt and non-exempt employees working on-site and remotely. Guide leaders and managers through complex employee relation issues. Oversee performance management initiatives and coach managers and supervisors on disciplinary action and performance management procedures. Partner with business leaders to plan and implement leadership development strategies. Support professional development, executive coaching, and management skill training, through Strategic Human Resources Business Partnerships. Educate, train, update, and consult management on policy changes, on boarding, code of conduct, FMLA policy and benefits information. Research and network with providers to continuously improve Work-Life balance programs to enhance the overall benefits package.

Key Achievements:

Integral member of the acquisition, merger and relocation team.

Instrumental in fostering a teamwork/open-door environment conducive to positive dialogue across the site which resulted in the employee-retention rate of 96% within an industry where high turnover is the norm.

Coordinate and deliver annual training Leadership Training to site leaders including Team Members that are new to managing and/or first-time Supervisors.

Developed a comprehensive Recruiting Strategy that exceeds the EEO standards and promotes inclusion (i.e. team members with disabilities, Veterans preferences, diversity hires). Our site program is used as the model for the Corporation.

Strategically brought workers’ compensation program into full compliance through training and developments initiatives. Reduces Workers’ Comp Claims and Days out of work by 28%. Developed preferred providers list (Georgia) and trained managers and associates on procedures to follow in case of injury.

Championed the reduction of benefits costs by 15% annually by developing and implementing an onsite Wellness Program.

Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Address and successfully respond to EEO and unemployment claims without issue or penalty.

Serve as a strategic member of the acquisition/merger team(s). Partners with Corporate Compliance to complete the required HR due diligence to minimize the impact of the newly acquired team members.

Wellness and You, Inc., Washington, DC and Charlotte, NC 2008 – 2010

Independent Contractor, HR Director and Administrative Management

Guides and manages the overall provision of Human Resources services, policies, and programs for the entire companies on a contract basis. Design and perform Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. Direct reports to the CEO and serves as an advisor to the management team; and assists and advises company Human Resources issues.

ACUMEN SOLUTIONS, INC., Vienna, VA 2006-2008

Senior Human Resources Manager

Provide vision, direction and oversight to advance corporate priorities and drive operational excellence for multiple locations. Create innovative programs to resolve gaps and boost performance. Administer benefits and payroll programs. Provide attentive employee relations while serving as trusted liaison, coach and advisor to senior leaders. Interact with vendors, and negotiate cost-effective contracts. Facilitate orientation and training for multi-tiered personnel and management. Manage compliance issues.

Key Achievements:

Increased department productivity by designing and implementing a comprehensive workflow plan later adopted throughout the division.

Negotiated benefits packages that improved services for employees and reduced costs by 15%.

Decreased open enrollment from 45 to 15 days for all locations, streamlining administrative processes without sacrificing employee participation.

Introduced a new performance management method that significantly enhanced the employee and management appraisal process.

Successfully represented the organization in internal and external hearings, demonstrating an outstanding ability to address sensitive issues and effectively mitigate conflicts.

WILCOXON RESEARCH, INC., Gaithersburg, MD 2005-2006

Human Resources Manager and Business Partner

Spearheaded and managed HR practices and programs to achieve corporate goals and fuel manufacturing operations. Consulted with executives regarding strategic plans and initiatives, ensuring legal compliance with minimal risk or exposure. Coordinated staffing, training, employee/labor relations, benefits and other generalist duties. Prepared Affirmative Action (AA) plans and EEO reports.

Key Achievements:

Established open lines of communication between management and production teams, resulting in a highly efficient workplace that thrived on diversity and accountability.

Guided organizational growth as an integral member of the Strategic Planning Committee.

Skillfully navigated significant corporate change, to include developing exit packages and securing an on-site outplacement center to support employees and leadership during downsizing.

SSS, INC., Silver Spring, MD 2000-2005

Senior Human Resources Division Representative

Earned a series of promotions to execute high-impact HR functions, including employee development and performance management, recruitment and benefits administration. Analyzed and revised a wide range of business processes and systems. Partnered with executive leaders in shaping the future of the organization to establish diversity and strategic plans. Resolved employee relation issues and concerns.

Key Achievements:

Restructured and revitalized the organization in cooperation with the executive team, positioning the company for substantial growth and competitive success.

Increased staff utilization to eliminate inefficiencies and reduce costs for the division.

Exhibited a tireless work ethic in progressive and concurrent roles, consisting of Benefits Administrator, Professional Development Coordinator / Trainer, Transportation Coordinator, Safety Coordinator and Volunteer Committee Coordinator.

Additional Consulting Experience

NCWorks, Charlotte, NC - Career Coaching Consultant (Volunteer) assisting career seeking adults to reenter the workforce.

AACC (non-profit), Washington, DC – Selected as interim HR Manager with responsibility for recruiting the replacement while coordinating daily human resources operations. Partnered with senior leadership to develop organizational development (OD) solutions for the rapidly growing organization.

Corporation for Public Broadcasting, Washington, DC – Introduced goal-oriented recruiting programs to build a strong, dedicated and qualified workforce. Updated the policy and procedure handbook.

Education and Affiliations

Current Professional Development:

Project Management Coursework, CPCC

Excel Data Analysis (Super-User), online

MBA / MSM in Human Resource Management, graduate coursework

University of Maryland, University College, Adelphi, MD

BS in Administration Management, Minor in Human Resources,

SDC College, Baltimore, MD

Professional Affiliations

Member, ToastMasters

Member, Society for Human Resource Management (SHRM)

Member, American Society for Training and Development (ASTD)

Member, International Foundation of Employee Benefit Plans (IFEBP)

Strayer University, Prince George’s County, MD Continued Education Presenter

Technology Proficiency

Workday, Ceridian Dayforce, SAP, Oracle, Microsoft Office Suite (including Access and Visio)

Payroll software: ADP E-time, HRD Software, Quick Arrow Time and Expense, T$mesaver,

HRIS software: Oracle, Deltek Costpoint (Benefits and Payroll), Peoplesoft, Trovix, Taleo, ICIMS

Contact this candidate