Administrative Assistant Microsoft Office

Darlene Hardoon

**** ******* *****

Orlando, Florida 32836

m: 321-***-****

**************@*****.***

Professional Summary

Vision-driven change agent with career-long record of operations, team building, and performance and productivity improvement for leading organizations

Proven talent for aligning business strategy and objectives with established business development and operations management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning decision making, conflict resolution, team building, training, client and vendor relationship management, performance assessment, and project management. Exceptionally dedicated professional with keen interpersonal, and communication skills, as well as performance and productivity improvement, budget management, and resource allocation expertise.

Professional Experience

Sand Lake Medical Staffing, Orlando, FL, July 2011 to Present

COMMUNICATION COORDINATOR

Advise clients, responding to telephone and email requests for information as well as resolving issues and redirecting clients as necessary.

Administer daily operations, including coordinating office supplies, travel arrangements, catering orders, and interviews.

Recruit and screen resumes, maintaining electronic and paper files and obtaining signatures for documents of new hires.

Suntree Internal Medicine, Melbourne, FL, May 2008 to July 2011

EMR CONVERSION TEAM MANAGER

Headed 6-person team, scanning in over 5,000 patient paper charts into the Electronic Medical Records (EMR) software under HIPAA guidelines and assuring quality of completed scans.

Optimized and increased accuracy of file placement within system, retraining employees when necessary.

Documented employees’ productivity weekly.

Assisted referral department by contacting patients, acquiring authorization from insurance companies for specialist office visits and diagnostic imaging, and set appointments for patients once authorization was approved.

Assisted billing department with contacting patients regarding deductible and co-pay questions, notating in system forms of payment the office no longer accepted from problematic patients, and monitoring 30,60, and 90 day billing cycles of insurance claim denials for reprocessing and appeals.

Education and Credentials

Associate of Arts (A.A.) in General Studies, 2008

Valencia College, Orlando, FL

Awards and Honors

Volunteer of the Month for Most Visits in 6 Months from Be An Angel Therapy Dogs Ministry

7 Years of Therapy Dog Service from Be An Angel Therapy Dogs Ministry

Over 150 Therapy Dog Visits from Alliance of Therapy Dogs

Over 150 Therapy Dog Visits from The American Kennel Club (AKC)

Volunteerism

Alliance of Therapy Dogs, Orlando, FL, July 2011 to Present

TESTER/OBSERVER

Demonstrate expertise in verifying background, health records, waiver agreements, and signatures of applicant teams.

Conduct tests to ensure dogs were not stressed and handlers had full control over their dog in public settings among ample distractions.

Visited schools, hospitals, assisted living facilities, behavioral hospitals, and memory care units with German Shepherd Dog for the purpose of providing stress relief to students, patients, residents, and staff.

Additional Information

Languages: English

Technical Proficiencies: Windows, Microsoft Office Suite

Interests: Weightlifting, animals, learning new things, all genres of music, sci-fi/fantasy books/movies

References available upon request

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