IT Trainer, Solution Consultant, Product Manager, Project Manager
Resume:
Jeffrey Mazik *
Jeffrey Mazik
*******.*****@*****.***
PROFILE
Analytical, tech-savvy, and driven professional who evaluates regulatory, user, and business needs to find practical solutions. Agile: can easily assess internal logic of systems, manage software implementations and develop processes. Gets results with minimal resources. An excellent communicator and a reliable source of expertise for clients and co-workers. Due to a recent family relocation, I am now looking for a new opportunity in an organization that strives for excellence and values customer satisfaction. SIGNATURE STRENGTHS
Customer Relationship Building, Information Technology, Systems Analysis, Implementation, Training
• Over 26 years of experience in Project Management, implementation and support of healthcare, pharmaceutical and MD&D related systems; knowledge of regulatory requirements including Computer System Validation.
• Hands-on expertise with multiple technologies including all Microsoft Office products, SQL coding, Security access control, CCTV Security, POS systems, Learning Management, Complaints management, and interfaces.
• Master presenter/trainer delivered via on-site demonstrations, webinars, conferences & traditional classrooms.
• PMP trained.
• Strong history of building business relationships for long term retention and mutual success.
• Radiates calm in all situations, doesn’t allow emotions to drive a decision. PROFESSIONAL EXPERIENCE
COMMUNITY CHRISTIAN SCHOOL, Mineral Wells, TX Aug 2016 – Aug 2017 High School Teacher
• Taught six different classes daily. (Six “preps”)
• Awarded “Teacher of the Year” Recognition
ASSURX, INC., Morgan Hill, CA Apr 2013 – Apr 2016
Vice President, Life Science & General Manufacturing Solutions
• Strategic planner for a Quality Management Software suite of applications in the Life Science Division.
• Product Manager responsible for electronic solutions used by Pharmaceutical, Medical Device, Biotech, and other general manufacturing customers. Ensured these solutions met regulatory and customer requirements.
• Performed Sales Specialist duties: responsible to help win multiple large, medium and small customer sales.
• Conducted customer and prospective customer demonstrations of solutions for Complaint Management, Document Management, Learning Management, Change Management, Audit Management, eMDR, and others.
• Created company’s tiered Cloud-hosting (SaaS) offering.
• Promoted and justified Cloud-based solutions to technologically conservative industries
• Developed and conducted Industry-related public Webinars and published timely Industry-related blogs.
• Identified, coordinated, and cultivated multiple Business Partner relationships.
• Coordinated Sales, Operations, and Implementation Project to ensure customer and prospect needs are met.
• Conducted requirements gathering sessions with customers to configure system to their needs.
• Served as Master of Ceremonies and subject matter presenter at annual User Conferences. ALCON LABORATORIES INC., a Novartis Company
Associate Director, Global IT – Manufacturing/Engineering Systems, Fort Worth, TX Aug 2012 – Apr 2013
• Responsible for all Manufacturing, Engineering, and Technical Operation software system projects worldwide.
• Directed Project Managers and other staff responsible for the selection, planning, implementation, support, and global rollout of common, standard systems to all manufacturing plants. Location:
Spring Hill, TN
Jeffrey Mazik 2
IT Manager, Alcon Singapore Manufacturing PTE LTD, Republic of Singapore Oct 2008 – Aug 2012
• New plant start-up: Core Team member in the initiation, planning, design, construction, and commissioning of Alcon’s first Asian pharmaceutical plant; oversaw the implementation and validation of all user applications.
• Managed project for the implementation of the IT infrastructure for the new manufacturing plant, including plans for cable trays, network drops, communication room design, and audio/video conferencing technology.
• Determined policies and authored procedures for the operation of the new IT department: including processes required to meet FDA, HSA, and other regulatory guidelines for pharmaceutical and medical device companies.
• Developed, justified, and maintained the IT Project budget for 2009 through 2012, in excess of $4M.
• Hired and developed IT staff.
• Audited and selected various subcontractors for network cabling, CCTV, and Access Control.
• Directed, oversaw and/or executed the purchase, installation, support, and payment of the entire plant’s IT Infrastructure including: servers, printers, desktops, laptops, VOIP phones, Cisco switches, video conferencing, backup library, QA lab systems, CCTV, Physical Access Control and multiple client software applications. Technical Consultant & Senior Information Specialist, Fort Worth, TX Jun 1998 – Oct 2008
• Corporate IT Advocate and Project Manager for selection, global implementation, and ongoing support of COTS systems to meet strategies for CAPA, Corrective/Preventive Maintenance, Training Management, Physical Security Access, Mailroom systems, Point of Sale systems, and Visitor Access management systems.
• Provided Global IT support for organizations: Worldwide Manufacturing, QA, and IT orgs, Corporate Security, Safety & Environmental Affairs, Corporate Facilities, Research and Development, Engineering and Maintenance.
• Charter member of Enterprise Architecture Core Team and Review Committee. Wrote, reviewed and approved Enterprise Technology Standards and Standard Operating Procedures.
• Created, implemented, and supported a comprehensive IT Training database along with associated curriculum.
• Championed, won approval, and implemented the first Cloud-based solution used at Alcon. IBM SPSS INFORMATION SERVICES FKA “ShowCase Corporation”, Rosemont, IL Jun 1996– Jun 1998 Solution Consultant
• Project Manager for the implementation and use of query, report writing, and security administration tools.
• Designed and implemented Data Warehouses and Business Intelligence schemas.
• Educated clients on tools for reviewing, analyzing, and displaying warehoused data.
• Developed end-user training classes involving manuals, teacher scripts, and hands-on lab exercises. ALLSCRIPTS (previously McKESSON EIS) FKA “Enterprise Systems, Inc.” Wheeling, IL Senior Applications Consultant Jun 1995– Jun 1996
• Onsite dedicated Project Manager; accepted project specifically at the behest of Company President.
• Coordinated the complete planning, implementation, and support of company’s largest sale, to that date.
• Managed, planned and implemented the Hospital Information System, including Materials Management, Accounts Payable, Finance, surgery scheduling, charting, requisitioning, point-of-use barcode scanning, and EDI. Director of Implementations / Implementation Consultant Jul 1989 – Jun 1995
• Provided leadership and direction for the entire implementation department; managed and mentored 40+ direct and indirect reports; responsible for meeting monthly $500–750K revenue goals.
• Established, maintained, and promoted large-scale customer relationships with large Hospital clients.
• Project Manager for the planning, hands-on implementation, data migration, and training of a materials management software system at multiple hospitals and hospital groups throughout the United States and Canada. EDUCATION
BA Industrial / Organizational Psychology DEPAUL UNIVERSITY Chicago, IL Sep 1985 – Jun 1989 Minor in Computer Science Information Systems
Overall GPA: 3.65/4.0
Dean’s List and National Honors Society
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