Customer Service Administrative Assistant
Resume:
Arlington, TN *****
**********@*****.***
Amanda D. Branch
Summary
Dedicated and focused with excellent communication and customer service skills who excels in prioritizing and completing tasks simultaneously. Specializing in case management and administrative support. Committed to delivering high quality results.
EXPERIENCE
Parallon at St. Dominic’s Hospital, Patient Benefits Advisor
03/2017 – 4/2018
Screen patients to determine eligibility for state, federal and charity programs
Update data in Cerner and PME Hospital Systems
Access Passport Health and MS Envision for benefit and insurance verification
Customer service
North Central Planning and Development District, Coordinator/Caseworker
09/2015 – 12/2016
Recruited 60 youth ages 16-24 for the WIOA Youth Program
Determined eligibility, interviewed and completed Individual Service Strategies to determine the best career or educational path
Facilitated Employability Skills Classes in preparation for work experience
Administered ACT Work Keys Tests
Performed administrative assistant duties
Entered and maintained data into system
Central Mississippi, Inc., Caseworker/Program Assistant
10/2004 – 06/2015
Recruited and enrolled over 200 youth for the DWIA Youth Program
Completed Intake process and finalized eligibility requirements.
Assisted with budget allocation
Customer Service
Maintained office equipment maintenance and contracts
Verified and submitted payment requisitions
Ordered and distributed equipment and office supplies
Data Entry
Performed general clerical and office duties
Education
associate of arts – psychology
Holmes Community College
BACHELOR OF ARTS, BUSINESS ADMINISTRATION degree anticipated May 2019
Strayer University
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