ROSA ARIAS

***** ****** *** *******, **. *****

C 559-***-****

PROFESSIONAL SUMMARY

Seasoned Receptionist with outstanding resourcefulness and creative problem-solving

abilities. Versed in customer, employee and management communications with innate

relationship and rapport cultivating strengths.

SKILLS

•Friendly

•Deadline driven

•Clerical Support

•Relationship building

•Organizational skills

•Account reconciliation

•Scheduling appointments

WORK HISTORY

HELP DESK OPERATOR- Kaweah Delta Hospital

Answer and triage requests to Service Center and provide first level support.

Document requests and escalate to second or third level support when needed.

Check and record systemm statistics to ensure proper operations.

CUTOMER SERVICE PROFESSIONAL - H&R Block

Greet existing and potential customers.

Answer phones, make or reschedule appointments.

Prepare packets for customers

File completed tax returns

Print daily Office progress reports

Process payments and close cash drawer

LAW FIRM RECEPTIONIST - BOURDETTE & PARTNERS

Greeted potential and existing clients

Answered multi-line phone

Data entry for billing

Opened and distributed mail

Interpreted for client and attorneys when needed

U.S.NAVY RESERVES

Responsible for daily care and charting of assigned patients

Assisted Physicians with Medical procedures and physicals

BILINGUAL LAW RECEPTIONIST - HILDEBRAND McCLOUD & NELSON

Answered multi-line phone

Opened and distributed daily mail

Performed daily clerical functions

Responsible for up keep of Law Library

Interpreted as needed

OFFICE MANAGER - CUSTOMER SERVICE - TELEVENTS INC.

Opened and closed office

Creating and printing of daily and monthly reports for Corporate

Typed Purchase Orders for Manager

Ordered and purchased Office Supplies

Informed customers and potential customers about cable t.v services

Resolved and discrepancies or issues with customers

LANGUAGES

Bilingual (Spanish)

EDUCATION

College of Sequoias - General Education

San Joaquin Valley College - Medical Assistant Certificate

Diablo Valley College - Spanish

Kings River Community College - General Education

Reedley High School - High School Diploma

References upon request

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