Manager Customer Service
Resume:
ROSA ARIAS
***** ****** *** *******, **. *****
PROFESSIONAL SUMMARY
Seasoned Receptionist with outstanding resourcefulness and creative problem-solving
abilities. Versed in customer, employee and management communications with innate
relationship and rapport cultivating strengths.
SKILLS
•Friendly
•Deadline driven
•Clerical Support
•Relationship building
•Organizational skills
•Account reconciliation
•Scheduling appointments
WORK HISTORY
HELP DESK OPERATOR- Kaweah Delta Hospital
Answer and triage requests to Service Center and provide first level support.
Document requests and escalate to second or third level support when needed.
Check and record systemm statistics to ensure proper operations.
CUTOMER SERVICE PROFESSIONAL - H&R Block
Greet existing and potential customers.
Answer phones, make or reschedule appointments.
Prepare packets for customers
File completed tax returns
Print daily Office progress reports
Process payments and close cash drawer
LAW FIRM RECEPTIONIST - BOURDETTE & PARTNERS
Greeted potential and existing clients
Answered multi-line phone
Data entry for billing
Opened and distributed mail
Interpreted for client and attorneys when needed
U.S.NAVY RESERVES
Responsible for daily care and charting of assigned patients
Assisted Physicians with Medical procedures and physicals
BILINGUAL LAW RECEPTIONIST - HILDEBRAND McCLOUD & NELSON
Answered multi-line phone
Opened and distributed daily mail
Performed daily clerical functions
Responsible for up keep of Law Library
Interpreted as needed
OFFICE MANAGER - CUSTOMER SERVICE - TELEVENTS INC.
Opened and closed office
Creating and printing of daily and monthly reports for Corporate
Typed Purchase Orders for Manager
Ordered and purchased Office Supplies
Informed customers and potential customers about cable t.v services
Resolved and discrepancies or issues with customers
LANGUAGES
Bilingual (Spanish)
EDUCATION
College of Sequoias - General Education
San Joaquin Valley College - Medical Assistant Certificate
Diablo Valley College - Spanish
Kings River Community College - General Education
Reedley High School - High School Diploma
References upon request
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