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Manager Customer Service

Location:
Medford, MA
Posted:
July 09, 2018

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Resume:

August **** - May ****

August **** - August ****

June 1995 - August 2002

May 1988 - June 1995

Anthony Moscaritolo

** ******* ******

Medford, Massachusetts, 02155

603-***-****

ac567a@r.postjobfree.com

Summary

Dedicated Operarations Manager and effective leader who excels at using proven methods and cost cutting-edge technology to successfully cut cost, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed work ethic in the food distributorship industry. Employment History

R J Pucci Provisions, Ipswich, Massachusetts

Operations Manager/Merchandising Managaer/Route Represenative Oversaw company inventory, ordered new products, ordered new equipment and scheduled repairs. Boosted overall efficiency of company by implementing a computer database system. Monitored employee productivity and optimized procedures to cut cost. Managed devolpment and launch of additional products. Set up visually appealing displays according to merchandising and sale plans. Built and maintained effective accounts receivable and cash flow monitoring sytem. Presented bills and receipts and collected payments for goods delivered. Ansam, Chelsea, Massachusetts

Route Represenative

Followed company procedures, safety regulations, and traffic laws while performing deliveries throughout New England. Maintained a daily legible DOT log book, cargo records, and billing statements in accordance with regulations. Atteneded and participated in all driver safety meetings. Read maps and followed established traffic and transportation proceedures. Check all load-related documentation for completion and accuracy. Schiess Distributors, Inc., Canton, Massachusetts

Operations Manager

Oversaw daily opening and closing operations for a multi-million dollar distributorship of perishable products. Managed operational cost by overseeing inventory control and leading shipping department as well as maintaing a professional relationship with employees and customers.

Obtained a CDL Class B driver’s license.

Effectively controlled cost and developed operating budgets with monthly inventory and monthly employee meeting. Safely used warehouse equipment including forklifts and pallet jacks to move pallets between shipping, receiving, and storage locations.

LaCascia's Bakery & Deli, Medford, Massachusetts

Manager of family business

Graduated1991 - May

Correctly received orders, processed payments, and responded to customer concerns; quickly met guest needs and efficiently resolved food or service issues.

Planned workflows, scheduled, and coordinated equipment use; leverage daily menu information to coordinate cooking times. Designed and developed menu items, beverages, and desserts to increase profits. Assisted with monthly inventory control and weekly stock ordering of all products. Served and prepared fresh hot and cold food and beverages, delivered exceptional customer service while promoting stores brand and image.

Professional Skills

Shrink control: Expert

Executive team leadership : Expert

Clean DMV record: Expert

Customer/Client relations : Expert

Multitasker: Expert

Order processing : Expert

Inventorty contol: Expert

Education

Medford High School, Medford, Massachusetts

High school diploma

References

Michael Fine

Ronald Pucci



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