Manager Customer Service
Resume:
June 1995 - August 2002
May 1988 - June 1995
Anthony Moscaritolo
Medford, Massachusetts, 02155
******************@*****.***
Summary
Dedicated Operarations Manager and effective leader who excels at using proven methods and cost cutting-edge technology to successfully cut cost, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed work ethic in the food distributorship industry. Employment History
R J Pucci Provisions, Ipswich, Massachusetts
Operations Manager/Merchandising Managaer/Route Represenative Oversaw company inventory, ordered new products, ordered new equipment and scheduled repairs. Boosted overall efficiency of company by implementing a computer database system. Monitored employee productivity and optimized procedures to cut cost. Managed devolpment and launch of additional products. Set up visually appealing displays according to merchandising and sale plans. Built and maintained effective accounts receivable and cash flow monitoring sytem. Presented bills and receipts and collected payments for goods delivered. Ansam, Chelsea, Massachusetts
Route Represenative
Followed company procedures, safety regulations, and traffic laws while performing deliveries throughout New England. Maintained a daily legible DOT log book, cargo records, and billing statements in accordance with regulations. Atteneded and participated in all driver safety meetings. Read maps and followed established traffic and transportation proceedures. Check all load-related documentation for completion and accuracy. Schiess Distributors, Inc., Canton, Massachusetts
Operations Manager
Oversaw daily opening and closing operations for a multi-million dollar distributorship of perishable products. Managed operational cost by overseeing inventory control and leading shipping department as well as maintaing a professional relationship with employees and customers.
Obtained a CDL Class B driver’s license.
Effectively controlled cost and developed operating budgets with monthly inventory and monthly employee meeting. Safely used warehouse equipment including forklifts and pallet jacks to move pallets between shipping, receiving, and storage locations.
LaCascia's Bakery & Deli, Medford, Massachusetts
Manager of family business
Graduated1991 - May
Correctly received orders, processed payments, and responded to customer concerns; quickly met guest needs and efficiently resolved food or service issues.
Planned workflows, scheduled, and coordinated equipment use; leverage daily menu information to coordinate cooking times. Designed and developed menu items, beverages, and desserts to increase profits. Assisted with monthly inventory control and weekly stock ordering of all products. Served and prepared fresh hot and cold food and beverages, delivered exceptional customer service while promoting stores brand and image.
Professional Skills
Shrink control: Expert
Executive team leadership : Expert
Clean DMV record: Expert
Customer/Client relations : Expert
Multitasker: Expert
Order processing : Expert
Inventorty contol: Expert
Education
Medford High School, Medford, Massachusetts
High school diploma
References
Michael Fine
Ronald Pucci
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