Customer Service Sales

KIM LAKEY

p: 713-***-**** Katy, TX ***** e: ********@*****.***

BUSINESS DEVELOPMENT LEADER

10+ years of leadership experience in operations for healthcare organizations

Results driven professional with proven record of accomplishment in leading operations to achieve growth goals & exceed revenue targets. Highly skilled, passionate leader with expertise in relationship building and developing and executing strategic, long-term goals to build market share and profitability.

Areas of Expertise:

Account Management

Market Development

Process Improvement

Client Relationship Mgmt.

Mentoring & Coaching

Strategic Planning

Creative & Innovative

Operational Management

Team Leadership

PROFESSIONAL EXPERIENCE

BUSINESS DEVELOPMENT CONSULTANT – Houston, TX 2015-Present

Director of Business Development and Operations

Accountable for establishing and growing new territory by cultivating business prospects through cold calling and organic lead generation within TX territory

Developed, managed, and implemented successful marketing initiatives to improve customer service and retention

Effective communicator continually working with internal and external resources advising on business plan development, project management and resource allocation

Highly engaged leader focused on building territory for contracted businesses by identifying, targeting, and developing new accounts through analysis of current market and competitors and implementing unique marketing tactics

Innovative, take charge leader whose clients benefited from operationally sound, professional management, financial stability, improved branding, and growth

COMMUNITY HEALTH SYSTEMS – Houston, TX 2014 – 2015

Director of Business Development/Provider Network

Accountable for revenue cycle operations while managing territory overseeing 11 locations, 24 providers and 70 employees

Collaborator working with cross-functional teams throughout the life cycle of project initiatives

Developed and implemented corporate processes leading to improved efficiencies across company divisions

Effective communicator able to present insightful presentations and strategies to the business unit and executive team

Relationship builder who established and cultivated relationships with key vendors and partners

Self-motivated learner who conducted market research and reviewed the competitive landscape to facilitate successful and timely market entry of products

Significant Accomplishments:

oCreated and implemented structured billing guidelines for billing team

oIdentified process improvement opportunities within Provider Network and implemented educational program leading to improvements in processes

oImproved employee performance leading to increased sales volume in clinics

oReduced billing holds and days within A/R by 50%

KIM LAKEY, Page 2

BROWN MEDICAL CENTER – Houston, TX 2006 - 2013

Senior Director of Operations (2011-2013)

Ability to analyze complex business problems to formulate positive, actionable solutions for customers

Accountable for the operational and financial performance of 6 surgical centers and approximately 600 staff, including 75 surgeons with revenue of $120M+ leading to high performing offices and teams

Developed and implemented a successful recruiting work flow process for improved employee recruiting

Implemented an OSHA and safety program throughout company ensuring compliance with all regulations

Operational leader who improved forecasting accuracy by implementing new forecasting model leading to accurate budget reports across company

Responsible for setting strategy, resourcing, managing, and training staff; and improving patient experience at individual office levels to achieve the overall business objectives

Technology leader who spearheaded project to implement new software leading to increased customer enrollment and brand awareness

Trusted, recognized leader and mentor known for understanding all aspects of the business, core values of the company and developing programs to meet the needs of customers and executive team

Significant Accomplishments:

oLed and managed all aspects of the expansion project to successfully open six (6) surgery centers

oCreated and implemented document management plan used across all corporate locations leading to streamlined and unified operations and significant company savings

VP of Marketing & Revenue Cycle (2006-2013)

Active learner who proactively increased skills and business knowledge to better serve the customer base

Continually growing client base by utilizing creative networking techniques

Data driven leader who analyzed data to formulate operational plans and tactics

Developed and implemented targeted and strategic marketing campaigns and initiatives that lead to increased sales and brand recognition

Dynamic relationship builder who developed long-term relationships by providing solutions to improve profitability and brand recognition

Senior leader playing a key role in the implementation of company KPI’s across company

Trusted advisor able to communicate clear directives regarding vision and mission to drive desired behaviors and outcomes

Significant Accomplishments:

oExceeded annual collection objectives

oGenerated billing of over $120M in annual revenue

oImplemented employee training program leading to significant improvement in performance

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY – Schaumburg, IL

Master of Business

AMERICAN INTERCONTINENTAL UNIVERSITY – Schaumburg, IL

Bachelor of Arts - Business

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