Manager App

DYNATRACE / APM / APP Dynamics

Pujith

******.***********@*****.***

Over 5+ years of IT experience using various technologies with diverse set of clients’ analyzing complex business requirements & mapping them to system specifications

Summary:

Hands on experience in monitoring applications using APM tools like DYNATRACE APM, APP Dynamics.

Managed and Administrated Many monitoring tools like DYNATRACE, APPMON, DYNATRACE managed and SAAS and also APP Dynamics and many infrastructure tools like CA NIMSOFT, BMC and Tivoli Enterprise portal.

Extensive experience in instrumenting DYNATRACE and APP Dynamics.

Has good knowledge on SLAs, Service Requests, Incidents life cycle; Capable of doing incident and problem analysis, finding root cause and providing the permanent fix

Experience in working on complex projects that require excellent domain knowledge, technical understanding of multiple platforms and business functionalities.

Experience developing Java based applications and had high level capability working on production issues

Complete experience working with multiple Application Performance Management (APM) solutions from different vendors like DYNATRACE, Suite, APP Dynamics, CA NIMSOFT, Fog Light and REVERBET Compuware, BMC, IBM and Microsoft.

Managed and administered many monitoring platforms like DYNATRACE APPMON, DYNATRACE, Managed, App Dynamics, New Relics, CA Wily Intro scope, CA NIMSOFT, Compuware DCRUM, CA ADA, CA Wily CEM, Compuware Gomez, BMC Patrol, IBM TBSM, IBM TEP, IBM Tivoli Monitoring 6.1 Agents, IBM Tivoli Log, IBM WebSphere Monitoring Agents, Citrix Edge Sight, HP Site scope.

Worked on administrating log monitoring tools like SPLUNK, ELK also.

Highly analytic problem solver, adept in coordinating and supervising the activities of technical staff to ensure the achievement of project goals

Exceptional Communication and Project Management skills with experience in prioritizing projects

Excellent problem-solving skills

Strong leadership and management skills

Result oriented and proven ability in organizing priorities

Ability to work as a team leader

Ability to work independently as well as a team member.

Technical Summary:

Programming Languages

C, C++, Java, J2EE

Technologies

Java, JavaScript, XML, HTML, Perl, CA Site minder

Tools

DYNATRACE, App Dynamics, Fog light, REVERBET CA Wily Intro scope, CA CEM, Compuware DCRUM, CA ADA, CAPC, Compuware Gomez, BMC Patrol, IBM Tivoli Business Service Manager, IBM Tivoli Enterprise Portal, NIMSOFT, Citrix Edge Sight, HP Site scope, CA Spectrum

Application Servers

IBM WebSphere Application Server ND 4.x, 5.x, 6.x, 7.x, 8.x, WebSphere MQ 5.x,6.x

Web Servers

Apache, IBM HTTP Server (IHS), IIS, Tomcat 5.x, 6.x

Database

IBM DB2, Oracle 9i/11g/12c SQL Server, MySQL, LDAP

Management Tools

MS Project, MS Visio

Reporting Tools

MS Excel

Operating Systems

Windows 2000/2003/2008, UNIX, AIX 5.2, Linux

Professional Experience:

Capital One, Plano, TX March 17 – Present

APM Analyst

Capital One Bank is 3rd largest issuer of the small business credit cards and also one of the largest Bank in U.S with deposits. Corporate office at Plano, Texas worked on application performance enhancement for the internal development and also data center performance monitoring of the applications and also to the end user experience

Responsibilities:

Hands on experience in DYNATRACE App Mon installation, deployment and migrations from 6.0, 6.3, 6.5, 7.0

Architect DYNATRACE APPMON 7.0 on PROD, QA and Development Environments.

Installed APPMON DYNATRACE server, Performance warehouse and DYNATRACE Collector for PROD, QA and Development Environment.

Architect DYNATRACE Managed, SAAS and hands on using DYNATRACE Managed and SAAS.

Expertise working on DYNATRACE Managed and DYNATRACE SaaS.

Installed DYNATRACE Managed server and security gateways.

Very strong Instrumenting DYNATRACE APPMON Java, .net and web server agents on different landscape technologies.

Instrumented 20 + one agents on physical and virtual boxes and also on PCF and AWS platforms.

Expertise in troubleshooting applications using DYNATRACE suite of products.

Working with application, middleware, and Database and infrastructure team in leading implementation of APM / Capacity planning solution.

Expertise in doing all administration tasks using DYNATRACE tool like creating sensors and integrating with LDAP and other performance testing tools.

Created measures and business transaction for DYNATRACE APPMON

Created more than 300 + Application, services dashboards.

Instrumented DYNATRACE on PCF, AWS platforms using build packs.

Creating and analyzing dashboards to check Application behavior based on client requirement.

Worked on troubleshooting using DYNATRACE and APP Dynamics.

Installed APP Dynamics Controller, Event Services and EUM processor.

Very strong in instrumenting APP Dynamics Java, .net and web server agents on different landscape technologies.

Strong in creating custom dashboards in App D

Strong in creating custom business transactions in App D.

Very strong using APP Dynamics in troubleshooting the issues.

Environment: DYNATRACE APM 7.0, 6.5 DYNATRACE Managed, DYNATRACE, SAAS. ITIL change management, APP Dynamics, Linux and Web Sphere Administration.

Comcast, Philadelphia, Pennsylvania May 16 – Feb 17 APM Analyst

Comcast is one of the largest providers of communications, entertainment and cable products and services. Headquartered in Philadelphia, PA, involved in end user experience of different applications and performance of the Comcast applications

Responsibilities:

Architect DYNATRACE APPMON and DYNATRACE Managed and App Dynamics.

Extensive Experience in DYNATRACE java, .Net and web server agents.

Worked on APP Dynamics POC – Instrumented APP Dynamics Java and .Net agents.

Installed APP Dynamics Controller, Event Services and EUM processor.

Installed 200+ DYNATRACE Java agents, 50+ .Net agents and 50+ DYNATRACE Web Server Agents.

Installed 200 + APP Dynamics java Agents and 100 + APP Dynamics .Net and web server agents.

Worked on creating sensors, business transactions and measures using DYNATRACE APPMON 7.0 and DYNATRACE managed.

Worked on creating 300+ dashboards using DYNATRACE APPMON and DYNATRACE managed.

Created Custom business transactions in APP Dynamics

Created 500+ Dashboards in APP Dynamics for 200 + Applications.

Environment: DYNATRACE APPMON 7.0, 6.5; DYNATRACE Managed and APP Dynamics 4.3.8, 4.

Fortune Data Product, Hyderabad, INDIA Nov 13 –Dec 14

Implemented DYNATRACE APPMON and APP Dynamics for Fortune data

Responsibilities:

Working on Instrumenting DYNATRACE for different types of applications

DYNATRACE architecture design for Production, Test, Development & DR

Expertise in installing and fine tuning of DYNATRACE server in production, test and development environment.

Instrumented more than 100 + agents with in PROD/QA/Dev and Created Agent Groups, Sensor packs, measures and business transactions

Created more than 100 + Analysis and Web Dashboards.

Performed regular Deep dive into application’s performance through available tools like DYNATRACE, App Dynamics SPLUNK/CA NIMSOFT

Expertise in troubleshooting various issues from Application perspective specifically JVM and GC performance Tuning.

Had Experience on Network monitoring using DCRUM and CA ADA.

Worked on SQL, PL SQL and database instance tuning using DYNATRACE App Dynamics.

Configuration of Java Applications in DYNATRACE/APP Dynamics

Responsible for finding bugs and co-ordinate with vendor (DYNATRACE) to get it fix in new private Patches.

Responsible for providing support archive/session logs to vendor based on their recommendation

Health checks of Application from DYNATRACE as well from their -NIX /Windows servers hosts.

Creating and analyzing dashboards to check Application behavior based on client requirement.

Configuration of Incidents/Alerts and setting up thresholds for Measures.

Scheduling customized incident/dashboard reports for Daily/Weekly/Monthly or based on client requirement.

Shore InfoTech, Hyderabad, India Feb 12 - Oct 13

APM Consultant

It is a leading IT services provider and global innovation partner headquartered in MADHAPUR, India with business operations in over 6 countries. Our emphasis is on long-term commitment, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing.

Responsibilities:

Worked with application teams in gathering the monitoring requirements, evaluated the existing infrastructure and provided baseline approximation on Application performance prior to migration

Worked with Performance and Tools Engineering team on Proof of Concepts (POCs) for tools evaluation

Worked with different teams like server support, network support and engineering teams for setting up monitoring tools in development, test and production environments

Helped in creating new services, process design and implementation

Used Info man to open, schedule and track change requests across all environments (Development, Testing and Production)

Created important documents like User guide, Admin guide, Onboarding document and Overview document for different toolsets

Provided training to application teams for effective usage of MSS tools and its capabilities

Administered and supported different tools like CA Wily Intro scope, CA Wily CEM, Compuware DCRUM, CA ADA, CAPC, BMC Patrol, IBM Tivoli Business Service Manager, IBM Tivoli Enterprise Portal, NIMSOFT, Citrix Edge Sight, HP Site scope

Proactively monitored Application infrastructure to achieve high availability

Proactively identified gaps with monitoring tools, eliminated risks by implementing workarounds

Performed application performance triage to help identify performance issues like Network latency, Application code issues and Database slowness issues

Worked on tool related incidents, identified root cause and provided permanent fix

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